Customer Service Sales
Resume:
Sherry Hodges
*******@*****.***
Motivated, personable business professional with a degree in psychology and a successful 17-year track record of profitable small business ownership. Discerning with professionals and nonprofessionals alike. Accustomed to handling sensitive, confidential information. Have the ability to plan, set priorities, and juggle multiple tasks while remaining flexible to changing schedules and priorities in a fast paced environment.
EMPLOYMENT
Hair Unlimited Salon, Co.
Owner/Operator, Manicurist August 1999 – Present
Modesto, CA
● Prepared and maintain employment records.
● Developed filing and record keeping system that resulted in fast and easy access to data.
● Enhanced customer relations; handled and resolved all vendor and customer relations issues in a timely manner.
● Scheduled all appointments for clients by phone or email.
● Developed and implemented sourcing and recruitment programs producing 80% retention rate of Independent Operators within
the salon.
● Increased sourcing through technical and paper marketing programs. Network at trade shows and events, local businesses, and social media.
● Interviewed all applicants, hired all employees during my 17 years as owner of the business, and processed all hiring-related paperwork
● Inform job applicants of details such as duties, responsibilities, schedules, and working conditions.
● Trained 25 new employees on salon operations procedures.
● Directed new employee orientation and individualized training, encouraged owner operators to raise standards to increase their business self-aware; enabled the growth of revenues by over 300% since business inception.
● Directed decisions with customer facing and interactions with salon operators; resulting in a 50% growth of Independent Operator clientele.
● Enforced all safety and regulatory guidelines, policy and procedure described by Occupational Safety and Health Administration (1910.1048), the California State Board of Cosmetology, and the City of Modesto.
● Retained 99% of contracts by providing excellent customer service to clients and Salon Operators.
● Maintained clean and orderly workstations and completed other general cleaning duties for the salon, such as mopping the floors, emptying trash cans, wiping down counters, and vacuuming.
● Received payment by cash, check, and credit card.
● Issue receipts, refunds, credits, or change due to customers.
● Delivered prepared sales talks to promote purchase of products and attract new clientele for eight Salon Operators every quarter.
● Coordinated inventory and assets management data. Manage profit and loss using Excel, implemented a quality business plan that analyzed budget variations and facilitates control of annual expenditures, reducing costs 11% the first quarter.
● Communicated open-door both ways environment, designed to improve positive dialogue throughout the organization.
● Overhauled existing salon. Reorganized and grew Independent Operator workstations from one to eight in three weeks.
● Collaborated and managed local Contractors to upgrade plumbing and electrical improvements as needed.
● Analyzed Ergonomic principles to determine placement of work station appliances and chairs resulting in a more improved and efficient work space.
EDUCATION
University of Phoenix
Bachelor of Science: Psychology; concentration in Industrial and Organizational Psychology February, 2016
Phoenix, AZ
Adrian’s Beauty College
Manicuring April, 1989
Modesto, CA
SKILLS
● Project management ● Marketing & Sales ● Typing 45 wpm
● Analytical and Problem Solving ● Research/Collect Data ● Customer Service
● MS Word ● MS PowerPoint ● Communication; Oral and Written
● MS Excel ● Time Management/ Organization ● Team Leadership Development
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