Customer Service Project Manager
Resume:
BRIAN D. COBB
Gig Harbor WA. *8332
Email: *****.********@*****.***
PROFILE SUMMARY
An energetic leader with increasing levels of experience in employee management, customer service and the electric utility industry. A self-motivated performer with a commitment to the success of an organization, resourceful with a commitment to personnel development. An advocate and ardent provider of excellent customer service.
AREAS OF EXPERTISE
Employee Management
Team Building
Personnel Development
Budget Planning
Customer Service
Project Estimating/Management
Safety Standards and Requirements
Emergency Response
Process Improvement
Participatory Management
Capital Resource Planning
Apprenticeship Training
Electric System Operations
Engineering/Construction Integration
Community Involvement
PROFESSIONAL EXPERIENCE
Confidential Company
Richland,Washington 2014-2016
Project Manager-Electrical Systems/Technical Services, DOE Security Clearance
Coordinate all aspects of team development during the construction phase and completion of building requirements set by the Department of Energy. Project was completed on time, on budget while reducing safety incidents of team members.
Confidential Company
Saint Cloud, Minnesota 2013
Project Manager
Coordinate all aspects of team coordination starting with the development of the civil construction, material coordination, customer service, multiple site construction, hiring of experienced team members, completion of construction while meeting all customer requirements, demob of sites while meeting final customer site requirements.
Montana Dakota Utilities 2012 -2013
Williston, North Dakota
Electric Division Superintendent
Coordinate all aspects with high voltage crews, warehouse staff and electrical engineers. Responsible for all hiring to fill vacant positions along with all after hour emergencies.
EJB Facility Services /Contracted U.S. Navy- Secret Security Clearance 2011 - 2012
Silverdale, Washington
High Voltage Supervisor / High Voltage Dispatcher Coordinate customer service associated with EJB Facility Services. Facilitate electrical needs of the United States Navy throughout Kitsap County, Bangor Naval Sub base, Keyport Torpedo Center and Indian Island Ammunition Naval Magazine Deployment. Responsible for all scheduled/emergency high voltage electrical responses in support of the mission of the United States Navy. Currently responsible for ordering all high voltage material and equipment. Also responsible for said material/equipment time arrive on time to meet the project’s completion schedules. Responsible for estimates of labor, material and equipment for all projects.
Snohomish Co. PUD 1993-2011 Everett, Washington Superintendent, Energy Control Operations Center Supervise and manage Energy Control Center operations for a service area of approximately 900 square miles. Lead and guide the operational performance of System Dispatchers and Servicemen. Exercise operational control for the electric system that provides service to over 300,000 customers in the service area. Coordinate electric system switching to support system construction and maintenance. Serve as the electric system operational contact with all other District organizations during normal operating periods. Provide for the recovery of the electric system back to normal after major outages including storms and other emergencies.
Led the effort to improve the process to recovery from major emergencies to stay focused on providing excellent customer service with reduced outage periods.
Reduced overtime costs for normal operations and emergency recovery processes while operating the electric system in a safe manner. Adhered to required state and District safety rules and standards.
Championed organizational commitment to redesign information process flows which improved and enhanced departmental and divisional exchange of operational information and electric system status.
Coordinated personnel training in WECC and NERC Reliability Standards which led to timely Operator Certification System Dispatchers while maintaining regular Energy Control Center operating services.
Construction Superintendent
Snohomish Co.PUD 1996 – 2001
Halls Lake, Washington
Responsible for all Halls Lake operational and administrative functions. Supervise more than thirty line construction personnel, including line crews and servicemen. Coordinate District engineering resources, Halls Lake personnel, and District customers to ensure effective and efficient customer service.
Planned and scheduled construction facilities to ensure timely electric system outages for impacted customers to reduce the overall effect on all customers and the costs to the District.
Worked with county officials, builders and developers from the various communities to plan and coordinate projects for the area resulting in more efficient use of District resources.
PUGET SOUND ENERGY 1981 – 1993
Bellevue, Washington
Line Apprentice Program Administrator/Training Consultant
Line Foreman/Lead Lineman/Lineman Apprentice Lineman/Heavy Equipment Operator
EDUCATION/TRAINING
Brigham Young University 1977 – 1980
South Kitsap High School 1974 - 1977
First Aid, CPR Instruction Certification
Industry seminars in leadership, communications, utility system operations
Utility High Voltage Lineman Certification
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