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Customer Service Project Manager

Location:
Graham, WA, 98338
Posted:
September 07, 2016

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Resume:

BRIAN D. COBB

***** **** *** **

Gig Harbor WA. *8332

Email: acwii3@r.postjobfree.com

425-***-****

PROFILE SUMMARY

An energetic leader with increasing levels of experience in employee management, customer service and the electric utility industry. A self-motivated performer with a commitment to the success of an organization, resourceful with a commitment to personnel development. An advocate and ardent provider of excellent customer service.

AREAS OF EXPERTISE

Employee Management

Team Building

Personnel Development

Budget Planning

Customer Service

Project Estimating/Management

Safety Standards and Requirements

Emergency Response

Process Improvement

Participatory Management

Capital Resource Planning

Apprenticeship Training

Electric System Operations

Engineering/Construction Integration

Community Involvement

PROFESSIONAL EXPERIENCE

Confidential Company

Richland,Washington 2014-2016

Project Manager-Electrical Systems/Technical Services, DOE Security Clearance

Coordinate all aspects of team development during the construction phase and completion of building requirements set by the Department of Energy. Project was completed on time, on budget while reducing safety incidents of team members.

Confidential Company

Saint Cloud, Minnesota 2013

Project Manager

Coordinate all aspects of team coordination starting with the development of the civil construction, material coordination, customer service, multiple site construction, hiring of experienced team members, completion of construction while meeting all customer requirements, demob of sites while meeting final customer site requirements.

Montana Dakota Utilities 2012 -2013

Williston, North Dakota

Electric Division Superintendent

Coordinate all aspects with high voltage crews, warehouse staff and electrical engineers. Responsible for all hiring to fill vacant positions along with all after hour emergencies.

EJB Facility Services /Contracted U.S. Navy- Secret Security Clearance 2011 - 2012

Silverdale, Washington

High Voltage Supervisor / High Voltage Dispatcher Coordinate customer service associated with EJB Facility Services. Facilitate electrical needs of the United States Navy throughout Kitsap County, Bangor Naval Sub base, Keyport Torpedo Center and Indian Island Ammunition Naval Magazine Deployment. Responsible for all scheduled/emergency high voltage electrical responses in support of the mission of the United States Navy. Currently responsible for ordering all high voltage material and equipment. Also responsible for said material/equipment time arrive on time to meet the project’s completion schedules. Responsible for estimates of labor, material and equipment for all projects.

Snohomish Co. PUD 1993-2011 Everett, Washington Superintendent, Energy Control Operations Center Supervise and manage Energy Control Center operations for a service area of approximately 900 square miles. Lead and guide the operational performance of System Dispatchers and Servicemen. Exercise operational control for the electric system that provides service to over 300,000 customers in the service area. Coordinate electric system switching to support system construction and maintenance. Serve as the electric system operational contact with all other District organizations during normal operating periods. Provide for the recovery of the electric system back to normal after major outages including storms and other emergencies.

Led the effort to improve the process to recovery from major emergencies to stay focused on providing excellent customer service with reduced outage periods.

Reduced overtime costs for normal operations and emergency recovery processes while operating the electric system in a safe manner. Adhered to required state and District safety rules and standards.

Championed organizational commitment to redesign information process flows which improved and enhanced departmental and divisional exchange of operational information and electric system status.

Coordinated personnel training in WECC and NERC Reliability Standards which led to timely Operator Certification System Dispatchers while maintaining regular Energy Control Center operating services.

Construction Superintendent

Snohomish Co.PUD 1996 – 2001

Halls Lake, Washington

Responsible for all Halls Lake operational and administrative functions. Supervise more than thirty line construction personnel, including line crews and servicemen. Coordinate District engineering resources, Halls Lake personnel, and District customers to ensure effective and efficient customer service.

Planned and scheduled construction facilities to ensure timely electric system outages for impacted customers to reduce the overall effect on all customers and the costs to the District.

Worked with county officials, builders and developers from the various communities to plan and coordinate projects for the area resulting in more efficient use of District resources.

PUGET SOUND ENERGY 1981 – 1993

Bellevue, Washington

Line Apprentice Program Administrator/Training Consultant

Line Foreman/Lead Lineman/Lineman Apprentice Lineman/Heavy Equipment Operator

EDUCATION/TRAINING

Brigham Young University 1977 – 1980

South Kitsap High School 1974 - 1977

First Aid, CPR Instruction Certification

Industry seminars in leadership, communications, utility system operations

Utility High Voltage Lineman Certification



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