Engineer Customer Service

Jose G. Villarreal, Jr.

**** ***** *** **. ****, TX 77449

832-***-**** *****@*********.***

I’m currently looking for a challenging position as a Quality Engineer/Manager or Lean Engineer, where my passion for Continuous Improvement and experience as a Change Leader can contribute to the growth of the company.

Work Experience

Sandvik Coromant Stafford, Texas

The world’s leading supplier of tools, tooling solutions and know-how to the metal working industry.

Change Leader (Continuous Improvement) March 2015 to August 2016

-Developed training and trained lead employees on Lean methodology and A3 model (5 Why’s, Spaghetti Diagrams, SMED, Poka Yoke, Value Added/Non Value Added Activities)

-Plan, deploy, and lead all lean activities that will produce significant cost savings though productivity, quality, waste reduction improvements, and improving business processes

-Provide mentoring and support to all production leads, managers and supervisors to bring about the necessary cultural change within the company

-Ability to generate results through thoughtful process change and thoroughly leading people to deliver sustained results

-Monitored on-going projects with employees on the shop floor and their ideas and daily challenges

-Presented project results, progress and future goals to management team

-Reduced changeover time by 30%+ by building and storing "Kanban wheel carts" and “tooling carts” that contained all tools and change parts at point of use

-Redesigned production cell which reduced wastes (Muda)

Quality Assurance Engineer April 2013 to March 2015

-Investigated Customer Complaints/Non Conformance Reports, conducted root cause analysis and developed corrective/preventative actions (CAPA)

-Analyzed weekly/monthly Reject Reports

-Led projects for Research & Development and internally to reduce rejects in multiple areas

-Performed internal audits and supplier audits to ISO 9001 standard requirements

-Learned, programmed and trained others on Vision Measurement System (Keyence, OGP Smartscope)

-Corresponded with manufacturing and production control to meet our completion numbers

-Designed, trained, and implemented a 5S auditing system to improve plant organization and housekeeping.

-Assisted our Kaizen and Quality Improvement Teams to implement new procedures to minimize/prevent rejects

-Defined Quality Management System (QMS) processes across all areas and collaborated with process owners to establish documented procedures and work instructions.

-Approved, Released and Maintained Quality System Documents (SOP’s) and Temporary Procedures

Halliburton Alice, Texas

Provider of products and services for oil and gas exploration and production.

Production Enhancement Engineer June 2012 to March 2013

-Applied Insite for Stimulation to complete well schematics, administer hydraulic fracturing jobs, obtain job plots and complete technical post job reports.

-Ensured high quality standards by troubleshooting hydraulic fracturing fluids, equipment utilization and enforcing safety measures for a successful job completion.

-Communicated effectively with customers and engineers, in technical and non-technical environments

Education

University of Houston, Cullen College of Engineering Houston, Texas

Bachelor of Science in Industrial Engineering May 2012

St. Thomas University Houston, Texas

Bachelor of Arts in Mathematics December 2008

Special Skills:

Language: Fluent in English and Spanish

Certifications: Six Sigma Green Belt, ISO 9001/ISO 14001/OHSAS 18001 Internal Auditor

Software: Arena, AutoCAD, GSS II work order tracking system (ERP), Insite for Stimulation, Maple, Microsoft Office, Minitab, Procure It (PIR), SAP (Customer Service/Materials), Unigraphics

Multi-tasking, working without supervision and ability to grasp new projects in an expedient manner

Responsible for prioritizing projects and meeting strict deadlines

Contact this candidate