Executive Assistant

MELISSA BERRY

Cumming, GA ***** 404-***-****

www.linkedin.com/in/gamelissaberry614 ************@*****.*** EXECUTIVE ASSISTANT / OFFICE MANAGER

Keep office running smoothly Always stay within set budgets Results driven, exceptionally dependable, and customer-oriented professional with comprehensive experience running day-to-day office operations and assisting with special projects, including database and spreadsheet management, file audits, and client communications.

Highly organized, detail oriented, and manage multiple tasks simultaneously. Excel at event planning. Strong verbal and written skills, creating protocol manuals, training incoming employees, and handling customer complaints. Internet and computer savvy, proficient in Microsoft Outlook, Word, Excel, PowerPoint, Publisher, Visio, WordPerfect, and Adobe Acrobat. Serve as Notary Public.

PROFESSIONAL EXPERIENCE

ONE CALL CARE MANAGEMENT, Alpharetta, GA 2002 – 2016 Executive Assistant to Vice President of Operations and Manager of Operations Coordinated all travel arrangements and prepared bi-monthly expense reports. Managed interoffice communications, memos and announcements. Handled FedEx shipments and mail. Ordered office supplies and equipment. Scheduled necessary maintenance and repairs. Planned and managed all office meetings, luncheons, town halls, and special events. Conducted file audits, customer spreadsheet management, file updates, data input, patient intake, appointment scheduling, report management, and ran daily reports.

Assisted with new hire interviews, orientation, and set-up, helping to ensure that the right people were being hired to increase the talent pool and elevating overall productivity.

Fielded customer complaints and issues, improving customer retention and boosting revenue with repeat business.

Troubleshot IT and telecom issues, increasing productivity and saving valuable IT resources.

Served as liaison between company and building management, achieving quicker service and keeping the office running efficiently.

Backed-up medical reports department and other specialty accounts when needed, keeping departments running at full capacity and customer serviced without adding delays due to reduced staffing.

Streamlined intake process for electronic referrals, yielding quicker turn around time (TAT) with higher accuracy and resulting in fewer customer complaints.

Stayed within budget consistently in regards office supplies, office meetings, luncheons and functions and any special events by searching actively for less expensive options and affordable means.

Organized and led Event Planning Committee, enhancing company morale and expanding interactions between departments.

Participated as integral member of the Decommissioning Team, closing office 2 weeks ahead of schedule.

MELISSA BERRY ************@*****.*** PAGE TWO

SMITH & CARSON, INC., Atlanta, GA 1999 – 2001

Marketing Coordinator 2000 – 2001

Handled all support duties associated with Business Development team, running reports, performing internet searches, developing and maintaining spreadsheets, creating and updating marketing materials, developed and designed marketing promotional items, assisting with proposals for clients, maintained resumes for all employees. Executive Assistant 1999 – 2000

Supported Chairman and CEO, making travel arrangements, ordering office and beverage supplies and printing supplies for entire company, serving as liaison between company and building management, organizing office functions, assisting branch managers with marketing and corporate needs, and supervising receptionist position.

Promoted to Marketing Coordinator.

ADDITIONAL RELEVANT EXPERIENCE

ST PAUL RE, Atlanta, GA

Underwriting Technician

Input data for underwriting department. Prepared and delivered policies, performed all faxing, filing, and clerical duties associated with upkeep of policies to clients and reports to home office. ALTMAN & GARTZMAN, ATTORNEYS AT LAW, Atlanta, GA

Administrative Assistant

Supported 2 attorneys. Answered phones, set up meetings and files, handled correspondence, ordered office supplies, conducted dictation and filing, input data for bankruptcies, and performed all other general clerical support.

ACACIA LIFE INSURANCE COMPANY, Atlanta, GA

Administrative Assistant

Provided support for Managing Director, Senior Sales Manager, and all Account Managers. Handled and processed paperwork associated with human resources, underwriting, licensing, and stock trades. Ordered all office supplies.

EDUCATION

Business courses, Central Florida Community College, Ocala, FL

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