Administrative Assistant Microsoft Office
Resume:
LENORA JONES
East Orange, NJ 07017, *********@*****.***
973-***-****, Cell: 973-***-****
- A highly organized and detail-oriented Executive Assistant with over 15 years' experience providing thorough and skillful administrative support to senior executives.
- Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals.
- An independent and self-motivated professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at all organizational levels.
- Computer skills include: MS Word, Excel, PowerPoint, Access, and Internet.
TECHNICAL SKILLS
Windows NT/2000/2003/XP/7 HTML MS Office 2007/2010
BMC Remedy Blackberries Active Directory
Marimba Altiris Remote MS Outlook & Exchange
Oracle Altiris ITSM Management Sacs
V3 Production Qnext Altiris Remote Desktop Support
Android CompTIA A+ CompTIA Network+
VPN VMware
EDUCATION & CERTIFICATIONS
3/2013 – 9/2013 Alliance Computing Solution, New York, NY, Microsoft Office and Quikbooks course
2009 Pursing Bachelor Degree - Thomas Edison State College, Trenton, NJ Computer Science,
Certification –Millennium Solution Focus, Bloomfield, NJ, Valedictorian, CompTIA A+, CompTIA Network+ & MCDST
Diploma, - Institute of Business Technology, Newark, NJ Administrative & Word Processing,
Diploma - US Army, Fort Jackson, SC -71Lima Administrative Specialist,
PROFESSIONAL EXPERIENCE
2009-2016 Worked as a contractor in PC Technician field New York, NY
Administrative Specialist
12/2003 – 8/2008 MONTCLAIR STATE UNIVERSITY Montclair, NJ
Created format revision of Montclair ion electronic newspaper and input rewrites to meet critical deadlines.
Compiled and categorized pertinent information for user friendly access to computerized database Initiated cataloging label program and database system linking.
Trained supervisory personnel Microsoft Office and the TMA database (Computerized Maintenance Management Software) enhancing their computer literacy.
Logged university customer complaints in TMA database and forwarded it to appropriate department for expeditious follow-up.
Administrative Assistant
2003 BARNABAS HEALTHCARE SYSTEM West Orange, NJ
Served as a primary point of contact for the Office of Disaster Preparedness and EMTAC for any and all protocols questions and technical issues.
Executed office management accountability including document writing and edification travel planning, appointment scheduling and customer satisfaction.
Independently resolved complex and routine issues by researching information provided by source materials, initiating quick response 90% of the time.
Acted as liaison in director’s absence
Maintained conference room, schedule, weekly didactic lectures, itineraries and meetings.
Coordinated in-service for pharmaceutical companies and screened incoming calls.
Maintained billings for UPA verifying data ordered and distributed supplies.
Process and distributed payroll checks and mail.
Updated computer with MS 2000 applications and worked as a troubleshooter for the physicians.
Facilitate user access administration for all hospital staff & support personnel in using Microsoft software.
Mentored peers on workload requirements and worked as an escalation point for complex technical issues
Prepared, proofread and created templates used all Microsoft 2000 applications.
Estimations of different office and supply services, received registration forms, cash and checks for EMT Classes.
Greeted customers, calendared and schedule appointments and travel arrangements.
Ordered office supplies, screened all incoming calls and input data entry in Microsoft Access for EMT registration students, police and fire departments.
Worked with users and assisted them in fixing typical PC related problems
Senior Word Processor
1996 – 2003 DMJM Engineering Newark, NJ
Primary contact person for the Southern New Jersey Light Rail System (SNLRS) performing complex word processing and data entry functions.
Sustain a high level of accuracy, process difficult and complicated projects with speed and accuracy with a quick response 100% time.
Maintain records and files, organize data and determine formats for this data.
Answer inquiries and impart technical information regarding programs, policies and services.
Administrative Assistant
1983-1996 Bell Communication Livingston, NJ
Provide administrative and business support to the CEO of BellSouth’s largest mid-west firm and support other members of the executive management team.
Maintain CEO’s calendar -- plan and schedule meetings, teleconferences and travel.
Negotiated favorable terms and pricing agreements with resorts, vendors, caterers and other providers for service at special events.
Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
Enhanced communication between manufacturing department and executive team, fostering a sense of teamwork and collaboration.
1987-1994 Worked various Administrative/Word Processor positions at: 3M Corporation and Banco Central Hispano.
MILITARY EXPERIENCE
U.S. Army 71LIMA – Administrative Specialist Illesheim, Germany
Worked for the Colonel of 1st Armor Division, Illesheim and Barton Barracks, Germany.
Typed military letters and memorandums, updated military manuals, sorted and distributed checks and ration cards.
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