Sales Customer Service

J. Matthew Herald

*** ******* ***** ****, ******* 46123

*********@*****.*** 317-***-****

Experienced Application Engineer with an extensive and dynamic background in Design, Process Consulting, and Business Development. Expertise in Account Management, Product Support and Customer service. Proven ability to interface with Engineering and all other levels of manufacturing to ensure product solutions meet customer requirements. Exceptional communicator with demonstrated success building relationships with all levels of management. Consistent track record for meeting goals, exceeding quotas and eclipsing expectations.

Qualification Highlights

Process Consulting

Technical Sales

Account Management

Business Development

Product Design Support

Strategic Planning

Quota Attainment

Team Building

Sales Coaching

Event Planning and Execution

Research and Analysis

Competitor Benchmarking

Product Launches and Corporate Branding

Marketing and Event Planning

Facilities Management

Accomplishments

Performance

Built start-up enterprise into the market leader in non-prime automobile sales and finance.

Developed inventory purchasing process to reduce cost and time by over 30% - Industry Benchmark today.

Top problem solver in varied industries on operations policies and procedures; out-of-the-box thinker

Consistently outperformed peers in sales, manufacturing, design and operations management.

Leadership and Management

Developed, implemented, and executed all elements of the 5-year strategic business plan, capital investment budget, annual operating budget, quarterly forecasts, and full monthly P&L analysis.

Designed and implemented Business Development and Finance operations to manage regional retail sales.

Recruited, trained, and retained some of the industry’s best professionals and instilled a “One Team, One Fight” culture to dominate a competitive market environment. Result: The number one regional independent dealer.

Led design team utilizing CE and ISO certification knowledge for worldwide business operations to save companies both time and money by improving efficiencies in manufacturing and design.

Grew company to over $1.7 million in annual sales by third year of business. Managed day-to-day operations, purchasing, finance, sales, customer service, vendor relations, and strategic business alliances.

Marketing

Analyzed market, trends, competitors and sales opportunities, tailored the marketing plan accordingly, developed and implemented sales strategies, and trained and guided the sales staff to achieve annual goals.

Wrote and executed an advertising campaign to build strong brand awareness - captured 5% market share.

Implemented a unique process to capture and maintain customer interest - 40 plus% sales conversion rate.

Technical Knowledge

Window 7, SolidWorks2014, Certified Senior Support Technician, Certified SolidWorks Professional, Certified SolidWorks Instructor, Certified SolidWorks Sheet Metal Professional, Certified SolidWorks Surfacing Professional, 3dVia Composer, and Certified SolidWorks Expert

J. Matthew Herald

Professional Experience

Fisher Unitech Fishers, IN 2008-Pres

Technical Sales Engineer / Process Consultant

Key contributor to a Solution based approach for promoting and selling product

Write sales proposals based on profitability and cost analysis

Demonstrate and educate new clients on products

Maintain a high level of customer relations with over 200 local accounts

Responsible for troubleshooting supporting

Host webcast and marketing events for prospects and current customers

RM&S LLC DBA H/A SALES Plainfield, IN 2001-2008

Director of Operations (Owner)

Drafted and implemented a working business plan as well as, marketing strategies growing sales to 1.7 million by 3rd year of operation.

Sought out, evaluated and utilized lenders for a given cross section of clientele

strategies, inventory control, sourcing lenders and procuring capital for growth.

Added value to the company by introducing new technology that directly impacted and improved purchasing, making it more competitive and effective.

KRAUSS MAFFEI Union, KY 1999-2001

Design Engineer

Participated in and served as lead designer for the design and manufacturing of process equipment utilized in a diverse group of industries

Sourced manufacturing of sub components to outside fabricators

Validated adherence to high production standards

Drafted proposals municipal bids

RA JONES Ft. Mitchell, KY 1998-1999

Design Engineer

Utilizing Pro-E solid modeling and AutoCAD Release 14 for the design and development of high speed pouching machines

Provided support for all levels manufacturing

Acted as main liaisons between manufacturing, Engineering and Sales

MAZAK CORPORATION Union, KY 1993-1998

Manufacturing Engineer

Administered computer aided design and computer aided engineering programs, databases, processes and procedures for department.

Created and published Library Process Manual Utilizing CE and ISO certification knowledge.

Managed production and served as lead product engineer for Vertical Machining centers

Served on the Design team for new machine development

Education

Purdue University Indianapolis, IN

Mechanical Engineering and Related Technologies Core course study Computer Aided Drafting and

Design

Contact this candidate