Sales Service
Resume:
GREG DOW
Toronto, Canada
***********@*****.***
https://ca.linkedin.com/in/877gregdow
A sales engineer and professional services consultant, experienced in B2B projects for SMB manufacturing, distribution and commercial mobile enterprise computing systems.
An entrepreneur who has incubated and managed two field and depot service management companies specializing in wireless data collection systems and industrial imprinting systems.
Customer Facing Trusted Advisor
Engaging Presenter (the key is preparation)
Business Analysis and UX Design
Software Product Management
Relevant Employment History
Sales and System Consultant - ViascanQdata Inc. 8 years
Pre-Sales, Sales and Consulting related to enterprise system implementations
Ensured client success for over 50 warehouse and shop floor tracking systems
90+ % on time and on budget
Business analysis & UX design
Wrote detailed functional specifications, RFP submissions, etc.
Managed road maps and life cycles for Shop Floor, WMS and POD software products
Up-sells ranged from $5,000 to $25,000
Performed POC tests for RFID, voice picking and other technological advances
Created and presented content for seminars, blog posts, web casts, trade shows, demos, conference sessions, etc.
Awarded Employee of the Year in 2011
General Manager - Dow Technical Services 10 years
Incubated two field and depot service company in partnership with established software, hardware and supplies vendors
Managed implementations and service of wireless data collection systems and service on mobile devices and imprinting equipment
Managed resource dispatch and service delivery according to contracted SLAs
Managed customer success to ensure renewals and protect recurring revenues
Hired, trained, mentored and coached service technicians
Created marketing materials and service product offerings
Designed service contract management database application
Education
Bachelor of Applied Science, Mechanical Engineering, University of Toronto
Certified PMM (Professional Materials Manager) by MHMS of Ontario
Contact this candidate