Dorothy Ely

Customer Service Rep - Yes Energy Management

Jacksonville, FL 32277

acwie3@r.postjobfree.com - 904-***-****

Also can be reach through my email address if unable to reach me by phone Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

InComm - January 2015 to March 2015

Responsibilities

took calls from customers regarding their prepaid gift cards. researched theier transactions,activated and deactivated their cards.

Customer Service Rep

Yes Energy Management - Jacksonville, FL - September 2013 to April 2014 Received inbound calls from residents calling on their utility bills Unit Clerk

St Vincent Healthcare - Jacksonville, FL - April 2012 to April 2013 Prepares and compiles records in nursing unit of hospital or medical facility: Records name of patient, address, and name of attending physician to prepare medical records on new patients. Copies information, such as patient's from nurses' records onto patient's medical records. Records information, such as physicians' orders and instructions, dietary requirements, and medication information, on patient charts and medical records. Keeps file of medical records on patients in unit. Prepares notice of patient's discharge to inform business office. Requisitions supplies designated by nursing staff. Answers telephone and intercom calls and provides information or relays messages to patients and medical staff.

Directs visitors to patients' rooms.

Compiles census of patients.

May keep record of absences and hours worked by unit personnel. May transport patients in wheelchair or conveyance to locations within facility. May key patient information into computer.

Provider Associate

First Coast Service Options - October 2010 to February 2012 Inbound call from provider's inquiring about claims that have been denied adjustments, over-payments, Accounts Receivable and Account Payable also Provider enrollment

Internship

Comcast - January 2010 to August 2010

Collections Rep

Wachovia Jacksonville - August 2009 to December 2009 Contact clients on overdue accounts that are over 90-120 days past due also work with them to make payment arrangements, or offer them programs that may help with their payments or interest rates Bankruptcy Processor

Sterling Healthcare - Jacksonville, FL - March 2009 to May 2009 Posted the bankruptcies to the account to stop collection calls, Account Receivables Collections Rep

Citigroup - Jacksonville, FL - April 2008 to August 2008 Contacted clients on late stage Accounts that were overdue to see if a payment could be made on the account or a

payment arrangement could be made before account went to collections Health Benefits Advisor

Maximus, Inc - Boston, MA - June 2003 to September 2007 Customer Service for the Massachusetts Medicaid Program Assist Providers with Claims that were billed incorrectly Helped resolve billing issues for members, Send out provider enrollment forms, Checked procedures and diagnosis codes verified that the providers were Mass Health Providers Appointment Scheduler

Miracle Ear, Inc - Orlando, FL - March 2001 to June 2002 Outreached customers to schedule hearing

Customer Service/Cashier

Mears Transportation - Orlando, FL - August 1998 to June 2000 Inbound and outbound drivers registration, Record drivers shifts data entry of wages and money owed to the company and drivers took in the receipts from the drivers and recorded it into the system Customer Service/Claims Representative

John Hancock Insurance Co - Boston, MA - November 1985 to January 1995 Created policies from insurance applications, was responsible for all applications for the Southern Regions.Outreached clients if additional information was needed for applications approval, also assisted agents in completing the applications the same day EDUCATION

Insurance

Concorde Career Institute - Jacksonville, FL

May 2009

Diploma in Customer Service, Medical

Hyde Park High School - Boston, MA

Concorde Career Institute has given me the understanding education

Concorde Career Institute

ADDITIONAL INFORMATION

QUALIFICATIONS:

Medical Terminology Customer Service CPT Coding

Anatomy and Physiology DME and Dental Coding HCPCS Medical Manager Word Processing MS Word 2000

First Aid CPR and AED Medical Office Procedures

Medical Ethic and Laws Scheduling OSHA and Infection Control ICD-9(volumes 1, 2, &3) Keyboarding Insurance Billing Medical Records Management Claims Processing Tricare and ChampVa Workmen's Comp Electronic Medical Records SMS software

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