Customer Service Sales

Jayare De Guzman Makilan

Address: #** * ******* *****

Street Marulas Valenzuela City

Contact No.: (632)917-***-****

Email: ***********@*****.***

OBJECTIVE:

To join an organization where I can utilize and enhance my skills to contribute in the development and productivity of the company at the same time find fulfillment in performing the tasks assigned to me.

WORK EXPERIENCE

Health Club Senior Attendant February 2012-Present

Spa Receptionist and Cashier

Diamond Hotel Philippines

Manila

Responsible for the overall operation of all recreational facilities of the Hotel.

Implements the rules and Regulations based on the Health Club and Spa manual.

Ensures that all staff are properly trained and consistent with the service.

Ensures that all equipment and facilities are in good working condition.

Makes Yearly budget and Monthly Forecast

Reviews all income and expenses made by the Health Club.

Prepares monthly reports such as Profit and Loss, Accruals, Inventory.

Proposes activities and promotions for additional profit

Suggests useful cost cutting measures.

Makes analysis and competition check from other companies.

Join Sales Blitz and events to promote the Health Club.

Responsible in attracting new members and maintaining the current ones.

Assisted patrons and members with directions and information regarding Health Club facilities.

Assisted guest on the basic training exercise.

Functioned as receptionist, handling inquiries and reservation for the massage.

Prepares monthly cheque for Life Span Reflexology.

Night Shift Overall sales audit and cahier.

Event and Entertainment Photographer December 2014-Present

Paulo Photography

Oblivion Super Club

Quezon Ave

Market and advertise services to attract clients

Analyze and decide how to compose a subject

Use various photographic techniques and equipment

Capture subjects in commercial-quality photographs

Enhance the subject’s appearance with natural or artificial light

Use photo enhancing software

Maintain a digital portfolio, often on a website, to demonstrate work and promoting business

PAGCOR E-games Gaming Specialist June 2011

Head Cage Cashier

E-Games Quezon Ave

Quezon City

Greet guest upon his/her arrival and departure, and provide new guests with the necessary introduction to the games and the gaming experience offered in all sites.

Prepare the gaming terminal of the player and check the functionality of all equipment found inside the premises.

Offer food and drinks.

Assist guest in reloading their accounts and ensure that the amount tendered is correct before handing it to the cashier.

Accommodate and answer all the inquiries of the guest, ensuring that all players are well-served and well-taken care of.

Monitor the level of all stocks and supplies present in the site and replenish, when necessary.

Prepare the Point of Sale (POS) and the Station Manager in the Cashier’s terminal and correctly process the corresponding transactions (load, reload, redemption) of the players.

Ensure the authenticity of all the bills that are being handed by the GA through the regular use of money detector.

Regularly monitor and check the cash box to ensure that the cash kept in the site tallies with amount indicated in the Daily Sales Report (DSR); update DSR when necessary.

Accomplish the reports that are assigned to him/her and conduct proper turnover of cash and endorsement of reports during his/her shift to the succeeding shift’s Cashier.

Prepare the cash for deposit of daily gross hold in the bank and/or for collection by PhilWeb motorized messengers.

Call Customer Service in case of the following circumstances:

Request for a collection of gross hold, pick up for deposit, emergency replenishment, and other cash-related events/problems.

Request for technical assistance in case of problems.

Hotel Consultant Officer March 2006

Astoria Plaza Hotel

Platinum Club

Ortigas

Answers incoming/intra-hotel calls and connects them to appropriate extension or room number in a fast, accurate and courteous manner.

Acts on guests requests such as confidential status, wake-up call, and guest whereabouts.

Accommodates inquiries regarding hotel facilities and promotions.

Supervises order-taking for Room Service.

Handles complaints regarding telephone service and personnel and takes appropriate disciplinary action as the need arises.

Takes charge of communication facilities in case of emergency

Conducts training for newly hired staff

Conducts refresher trainings when necessary

Ensures that all staff is updated with current Hotel promotions.

Generates Monthly Stock Inventory Report

Plans requisition of guest amenities and supplies.

Creates Monthly Departmental Schedule.

Initiates and conducts Departmental Meeting to discuss relevant issues and problems encountered.

Knows the type of rooms available as well as their location and layout.

Knows the selling status, rates, and benefits of all packages plans.

Determines room rates based on the selling tactics of the hotel.

Communicates reservation information to the front desk.

Processes cancellations and modifications and promptly relays this information to the front desk.

Processes advance deposits on reservations.

Tracks future room availabilities on the basis of reservations.

EDUCATIONAL BACKGROUND:

Tertiary: Hotel and Restaurant Management

Our Lady of Lourdes College

5031 Gen. T. de Leon, Valenzuela City

SY 2009-2011

B.S.B.A Management Major in Banking and Finance

Adamson University- Manila. Philippines

SY 2001-2002

Secondary: Our Lady of Lourdes College

5031 Gen. T. de Leon, Valenzuela City

SY 1997-2001

Primary: Our Lady of Lourdes College

5031 Gen. T. de Leon, Valenzuela City

SY 1991-1997

SEMINARS AND TRAINING ATTENDED:

Feb. 2012 Diamond 101

Conducted by: Jeffrey Dela Paz

Diamond Hotel Philippines

Aug. 1-Aug. 6’2011 Passer of PAGCOR E-Games COMPREHENSIVE TRAINING

Conducted by: Oliver Liwanag

Trainer at PHILWEB Corporation

June 1 to Aug. 2011 Three Months of Training as GAMING ASSISTANT

With Gaming License (PAGCOR license)

At PAGCOR e-games Quezon Ave. Station

Jan. 27-March 2011 Completed Three Hundred One (301) Hrs. On the Job Training

(OJT) in the Red Crab Group of Restaurant (CRUSTACIA)

Conducted by: Eden V. Ponteres

Human Resource Officer

PERSONAL BACKGROUND

Date of Birth : Oct. 21 1983

Place of Birth : Manila

Age : 32 years old

Civil Status : Single

Citizenship : Filipino

Height : 5’11 ft.

Weight : 180 lbs.

Gender : Male

Religion : Roman Catholic

Dialect Spoken: English, Tagalog

SPECIAL SKILL

Knowledgeable in Pos, Opera, and Micros Systems.

Knowledgeable in all Gym Equipment’s.

Knowledgeable in MS Office (Word, Excel, and Power Point Presentation)

Able to communicate effectively both in Filipino and English.

Hard-working, confident, courteous and responsible.

Recommendations and reference available upon request.

Contact this candidate