Martin S. Aguilar

U*K, Chelsea Tower *, Tribeca Private Residences, Muntinlupa City 1700

T: +639********* E: acwibg@r.postjobfree.com

Objective Obtain a College Professor position i n top Hospitality Management Institutions that will allow me to

share my experiences in the industry and translate theories and principles to practical, real -life

situations and guide the students to achieve their goals and objectives.

Experience Managing Director, The Filipino Hospitality August 2016 to Present

Conceptualized and collaborated the consultancy group made up of ASEAN and National Master

Trainers and Assessors. Provided consultancy services for the Department of Tourism (DOT) and

Technical Skills Development Authority (TESDA), as well as several private companies. Revised the

previous Training Regulation of the National Certificate II of Front Office Services (FOS) of TESDA and

currently developing the NC III, NC IV and Advance Diploma for FOS.

Adjunct Professor, Lyceum of the Philippines University, Manila July 2016 to Present

Designed and taught Front Office Operations to second and third year students.

Facilitated an integrative learning process with a good mix of lecture, demonstration, role play and

similar methodologies and incorporated ASEAN competency based training and assessment

strategies.

GM/Mall Manager, S Maison, Conrad Hotel Manila (SCMC) Aug 2015 to August 2016

Part of the pre-opening team of the luxury mall within the first Conrad Hotel in the Philippines.

Facilitated budget preparation, punch listing and coordination with the engineering and contractor

groups. Facilitated strategic implementations on cost control i.e. manpower allocation, energy

conservation, etc. Established relationship with tenants and facilitated close monitoring of leased

space construction in compliance to the established practices and standards.

ASEAN Master Assessor for Front Office Division, ASEAN, DOT, TESDA Oct 2014 to Present

Demonstrated ability to apply Competency Based Assessment strategies to assess a nominated

student cohort for an identified ASEAN toolbox including preparation of necessary support materials

and documentation which must include application and assessment (including appropriate

modification/contextualization as necessary) of:

Work projects provided in the toolbox

Oral questions provided in the toolbox

Written questions provided in the toolbox

Observation Checklist provided in the toolbox

Third Party Statement provided in the toolbox

Other assessment evidence deemed appropriate for the unit and/or student

Demonstrated ability to complete necessary documentation to record the assessment conducted

and the student outcomes. Demonstrated ability to train experienced assessors in the use of ASEAN

toolboxes to assess vocational training.

Rooms Division Manager, Azalea Hotels and Residences Baguio July 2014 to July 2015

Controlled and organized house status by directing and controlling the inter-locking activities of the

Front Office, Housekeeping, Engineering and Security departments based on prescribed hotel

standards, policies and procedures to ensure that the house is in order at all times.

Facilitated outstanding service quality and guest engagement by leading the team in developing

key service standards and continuous improvement in delivering consistent and outstanding service.

Guest Services Manager, Hotel Centro March 2013 to July 2014

I n charge of Front Office and Concierge Departments and oversees Rooms Division. Managed

service quality by monitoring delighting levels through feedback. Ensured minimum quality

standards. Assisted i n team and talent development by assessing key grow th areas. Maintained

constant guest and staff touch-points to ensure excellent quality service. Handled critical guest

concerns and ensured guest recovery programs are in place.

Reservations/Revenue Manager, Hotel Centro October 2013 to March 2014

I n charge of leading the Reservations Team and increase d I nquiry to conversion rates. Updated

Occupancy Forecasts and Trends and implemented strategies on optimum yield through

established yield management procedures.

Front Office Supervisor, Pangulasian Island Resort October 2012 to March 2013

Part of the pre-opening team of El Nido Resorts most exclusive eco-luxury resort. Established

standards and procedures and created training modules to prepare and develop the staff.

Functions as Resort Officer-in-Charge w henever the Resident Manager is out of the property or on

leave. Manages the operations of the Rooms Division, Resort Boutique, Resort Gaming Room, Spa

Center, Library and Resort Lounge. In charge of guest relations and ensuring a delightful guest

experience.

Marketing & Communications Officer, The Legend Palawan March 2012 to October 2012

Assisted in the development, coordination and execution of all communication activities. Under the

general guidance and supervision of the VP for Sales & Marketing and within the limits of established

hotel policies and procedures, promoted and maintained good communications in order to

enhance the prestigious image of the hotel and by doing so contributes to the revenues of the

hotel.

Guest Services Officer/FO-OIC, The Legend Palawan October 2010 to March 2012

Supervised the front office staff, from maintaining proper cash control to guest service standards on

a day-to-day basis. Attened to guests enquiries, requests, complaints and compliments. Monitored

departmental costs to ensure performance against budget. Facilitated proper training and ensured

procedures are in place to guarantee provision of quality services. Supervised reception personnel

to ensure optimum occupancy and average room rate for purpose of maximizing revenue.

Monitored Front Office personnel to ensure guest s receive w arm attention and personal

recognition.

Area Sales Manager, The Legend Palawan April 2008 to October 2010

Handled Travel and Trade accounts across the country. Responsible for new business development

via prospecting, qualifying, selling and closing. Provide account management to an existing

territory. Responsible for tracking customer information, forecasts and reports. Develop and maintain

prospect and customer list based on strategic marketing data and other sources for sales leads.

University of Asia and the Pacific, B.A. in Humani ties, Major in Literature 2003 to 2008

Ateneo de Manila University, Primary and Secondary School 1990 to 2003

Education

ASEAN Master Tourism Assessor for Front Office

TESDA Regional Lead Assessor for Front Office Services

Certifications

National Certificate for Front Office Services II

Skills ~ Ability to inspire and motivate students

~ Excellent oral and written communication skills

~ Exemplary competency on customer service and guest relations

~ Proven time management expertise

~ Ability to manage simultaneous projects

~ Ability to adapt to students needs

~ Keen attention to detail

~ Ability to adapt to diverse work environment and cultures.

~ Specializes in conflict management and effective team collaboration.

~ Has self-motivation and positive attitude.

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References

Arjun Shroff President, Shroff Travel

2nd Flr.RCBC Bldg.,1932 Taft Ave., Malate, Manila, Philippines

Mobile: 091********

Patrick C. Favoreal CEO, Enable Hospitality Inc.

Bautista Street, Makati City, Philippines

Mobile: 091********

Anabelle Ochoa-Moreno Chair, Tourism Industry Board Foundation, Inc.

University of the Philippines AIT

Mobile: 091********

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