customer service
Resume:
CHRISTINA MENDOZA
Katy, TX 77449
*************@*******.***
Career Objective
Obtain position utilizing computer skills and analysis, where can advance in growing company.
Summary of Qualifications
Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative skills and self-motivated team player. Thrive in both independent and collaborative work environments. Proficient in the use of various computer programs and applications.Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution. Positive attitude, determined, have perseverance, studious, focused, reliable, responsible, and honest.
Work History
December 2005- November 15, 2006 CoWorx Staffing Services- Houston, Texas
Assistant Account Manager
Customer service, assistant to loan officer, client letter mail-outs, typed letters, sent and received mail, wrote and emailed phone messages, copied & faxed & filed documents, answered phone calls, organized supply room, kept client & other database information up-to-date, organized archives, pulled files & documents, general office duties, verified employment/education of applicants, initiated new background checks for clients, reviewed and closed completed backgrounds, communicate with clients regarding information needed and status of background investigation, conducted federal jurisdiction and bureau of prisons searches.
February 2007-February 2012 Swailes & Company-Houston, TX
Initiator
Customer service, wrote and emailed phone messages, copied, faxed & filed documents, answered phone calls, kept client & other database information up-to-date, verified employment/education of applicants, initiated new background checks for clients by adding aliases, counties and federal jurisdictions, along with other data to be searched, looked for discrepancies in DOB,SSN, and Name, reviewed and closed completed backgrounds, communicate with clients regarding information needed and status of background investigation, conducted federal jurisdiction and bureau of prisons searches
February 2009-June 2010 JP Morgan Chase-Houston, TX
Telephone Banker II
Show desire to help by serving as the telephone liaison of Chase Retail Banking. Responsible for responding to customer
inquiries relating to deposits, financial transactions, and problem resolution. Master customer service skills by providing prompt and accurate answers, utilizing all available resources including bank computer software applications. Identify and offer new opportunities and solutions by evaluating customers' financial needs and focusing on how our company products can better serve their financial goals. Learning all the time, constantly expanding knowledge and skills to better serve our customers and prepare to advance in my career. Genuinely empathetic showing a sincere concern for customer's needs, able to build rapport with each customer, and find joy in providing outstanding service. Superior communication skills by communicating courteously, professionally, and effectively in a variety of ways with a diverse audience. Listen carefully to fully understand. Flexible and adaptable - Expect and embrace change. Detailed multi-tasker in a fast-paced environment. Creative problem solver by taking ownership of issues.
Computer Skills
Peripheral Devices (Scanner, Printer, Fax, Copier); HBOC; Graphics/Drawing Software (Photoshop); Trandotcom/ Ideal; Word Processing Software (MS Word); MLS/ Passport; Presentation Software (PowerPoint); Ten Key; Internet Browser; FRS; Spreadsheet Software (Excel); TransUnion Direct
Languages
Fluent English & Castilian Spanish
Education
Houston Community College DeVry University
Fall 2006-Spring 2008 Fall 2010- Fall 2012
Associates of Applied Science Bachelor of Science
Business Management and Human Resources Technical Management and Human Resources
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