Customer Service Representative

**/**** ** **/****

Lawton,Fort Sill, $**.** per hr

**/**** ** **/****

Lawton

JOHN JOHNSON

Career Overview

Highly motivated,and enthusiastic customer service professional with over 20 years client Interface experience. Started with the sales of door to door sales at a very young age of 16.Later developed skills selling on the telephone

.Later In life sold cars,Insurance,Home Improvement product,was a Mortgage Originator .Also developed skills as a customer service associate In retail stores,and automotive.Also have Manager of a store experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Sharp problem solver

Courteous demeanor

Large cash/check deposits expert

Markdown/promotional procedures

Store maintenance ability

Inventory control familiarity

Top sales performer

Telephone inquiries specialist

Customer service expert

Invoice processing

Telecommunication skills

Adaptive team player

Visual merchandising proficiency

Fashion knowledge

Opening/closing procedures

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales

Consistently generated additional revenue through skilled sales techniques. Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow. Work Experience

Technician

Safety Tech

Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by

[number]%.Worked under strict deadlines and responded to service requests and emergency call-outs.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Served as the company's only bilingual Spanish/English customer service representative.Guaranteed positive customer experiences and resolved all customer complaints.Developed [number] new customer prospects or referrals. Freight Associate

Home Depot

Worked as a team member of a Fortune 500 company,as a freight associate.Pulled product from ware house using 5820 N.W Kinyon Ave, Lawton, OK 73505 H: 580-***-**** C: 580-***-**** **********@***.*** 11/2011 to 12/2014

Lawto, OK

07/2007 to 10/2010

Lawton, OK

1989

Lawton, ok, USA

1989

San Diego, CA, U.S.A

forklift/pallet jack to It's designated area,then put product In area to put up on shelves throughout the store.Tagged the product that wouldn't go up on the shelves,to be staged In It's designated area.Put all empty boxes In trash compactor,then cleaned up ware house.

General Manager

Nava Construstion

Set up appointments to meet with Builders/Home Owners to negotiate a building project for their home project or framing of a new home.Went over blueprint's If It was a Builder,and then discussed price.If It was a Home owner negotiated what It was they wanted built,then took measurement's of scope of job,then went to get estimates for materials that Home Owner would need,and how much It would cost for the materials needed for the job,at that point we negotiated price with the Home Owner.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Served as the company's only bilingual Spanish/English customer service representative.Successfully interacted with customers and retail buyers to expedite orders.Guaranteed positive customer experiences and resolved all customer complaints.

Cook

Swanson Services Inc.

Started as a server of food for U.S.A. Military Installation serving our troops for the Army.Was promoted after six months to Cook 3.After Cook 3 was promoted to Cook 2,and from time to time done 1st Cook work periodically.Which consisted of cooking enormous quantities of food such as Spaghetti,Baked Chicken,Pork Chops,Ribs,Sea Food,Rice,Mac and Cheese,Vegetable's,and toppings for each meal that required It.All foods were prepared by menu that the government required,and provided on a meal list menu.Worked under strict deadlines and responded to service requests and emergency call-outs.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Assisted customers in finding out-of-stock items.Communicated all merchandise needs or issues to appropriate supervisors.Stocked and rotated inventory regularly. Educational Background

High School Diploma: General Studies

Eisenhower Sr. High

Engeneer

U.S.N.

I am a Veteran of the U.S. Navy,From Oct 1989-May 1991.Also was cross training to a gunners mate,to go from engine room work as an Engineer In Engine room No.2, to ammunition of the ship work.Had to get out due to equilibrium problems,or otherwise know as severe sea sickness.Also went a two week Fire Fighting Course(F.F.C)

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