Project Manager

Lori Schach - Page *

Lori Schach

Business Analyst

*** ********** *****, *************, ** 17050

Phone: 717-***-****

Mail to: ****.******@*****.*** LinkedIn Profile: https://www.linkedin.com/in/lori-schach-84271836 Performance Lead business analyst Profile with over 15 years’ experience spanning multiple market segments; a systematic thinker and influential communicator who is skilled at evaluating and documenting current and future state business needs with efficient, cost-effective solutions complete with clear, concise, and measurable objectives for each phase of a project’s life cycle. Competencies include: Relevant Project Experience

Insight Global Atlanta, GA USA September 2012 – Current Project Type NASCO, Inc.

Healthcare – MembersEdge

Role Business System Manager

Responsibilities Act as a liaison between Blue Cross® and Blue Shield® (BCBS) Plans and IT vendor groups to implement membership-related solutions in support of integrated claims processing. These changes have addressed the following business needs:

o eBilling (BenefitFocus® platform)

o Healthcare Interstate Exchange (HIX)

o Short Term Products (Shortfall)

o Health Insurance Exchange Programs (SHOP and Individual)

Project lead through all phases of the systems development life cycle

Active team member on various new account implementation stages from gap analysis through go-live

Authored flipped course training models for writing and executing test cases

Project task force lead for the following initiatives: o Define a procedure for incorporating BPMN (Business Process Modeling Notations) as a project lifecycle deliverable

Project Management Cross Functional Team Coordinator Technical Writing

Ideation and Gap Analysis Financial Reporting Analysis Software Prototyping

Requirements Gathering EDI Mapping User Training and Documentation

Risk Management Business Process Flows Test Case Writing and Execution Lori Schach - Page 2

Insight Global Atlanta, GA USA September 2012 – Current o Create a repository of vendor produced processes and a maintenance procedure for keeping the documents current Hewlett-Packard

Enterprise Services Camp Hill, PA USA February 2001 – June 2012 Project Type MetaVance

Healthcare Product - Business Analysis Strategy

Role Business Analyst III

Responsibilities Act as a liaison between client and technical solutions/support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements

Research, identify, and specify solutions to problems

Support and conduct visualization, user experience and configuration elements of solution design

Minimize requirement change processes

Participate in all aspects of the business cycle, including proposals, feasibility studies, estimating, and implementations

Formulate and document testing approaches, oversee and actively participate in the testing, track and maintain testing efficiency matrixes

Lead BA of the Claims Payable system area re-write which… o Added functionality for producing member refunds, capitation, utilization, and total compensation payments

o Added processing for applying backup withholding, cash receipts, and interest

o Added payment scheduling functionality

o Redesigned accounts receivable windows and processing o Redesigned general ledger interface windows and processing o Redesigned 1099 reporting

Hewlett-Packard

Enterprise Services Camp Hill, PA, USA June 2011 – March 2012 Project Type Cross Industry Incubation

Office of Strategy & Technology / Business Solutions Dual Role Project Manager / Industry Lead

Responsibilities Define task force objectives, artifacts, and time-lines

Collaborate with team industry leads on the …

o System Requirement Specifications (SRS) task force

Align processes across five industries

Define and leverage best practices

Develop requirement, use case, and user-interface templates o Demonstration task force

Lori Schach - Page 3

Hewlett-Packard

Enterprise Services Camp Hill, PA, USA June 2011 – March 2012

Catalog product demonstrations across five industries

Formulate a delivery plan for missing product demonstrations

Rollout a new process for requesting product demonstrations

Develop product demonstration script template

Hewlett-Packard

Enterprise Services Camp Hill, PA USA February 2001 – April 2004 Project Type MetaVance

Healthcare Product - Business Analysis Strategy

Role Technical Writer

Responsibilities Develop end user and training documentation utilizing information mapping techniques

Format documents using Word, PowerPoint, FrameMaker, and Adobe PDF

Consult with business analyst, developers, and project managers to produce project-related updates to user manuals, technical manuals, installation guides, and training documents

Facilitate internal and client system training sessions

Convert user documentation to online help using WebWorks Hewlett-Packard

Enterprise Services Camp Hill, PA USA April 1993 – February 2001 Project Type Execu-Bill

IT - Telecommunications

Role Conversion Specialist

Responsibilities Resolved AT&T calling card customer complaints while exceeding quality standards

Worked directly with large corporate accounts to ensure their calling card billing and reporting formats met expectations

Submitted the technical changes needed to convert calling card programs to different cost structures using various down-stream programs

Core team member in the design, testing, and rollout of a windows based environment from ‘dummy’ terminals that were used to manage large calling card accounts

Core team member in the design, testing, and rollout of a web enabled interface that was made available to large corporate accounts for them to manage their calling card accounts.

Core team member in the design, testing, and rollout of an imaging system that reduced the need to manually distribute faxed calling card orders within the order entry department representatives

Lori Schach - Page 4

Desktop MS Office Suite Applications Access Visio SharePoint

PSPad Editor WebWorks PaintShop Pro FrameMaker

SQL BenefitFocus TSO MetaVance/Members Edge Certifications Information Mapping Certified Professional

Education FrameMaker Certified Professional

Associates Business Degree, Marketing Management, Central Pennsylvania College, Summerdale, PA, USA

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