Customer Service Manager

HERNS TERVIL

*** ** ***** ****** **** E North Miami, Fl 33161 305-***-**** ***********@*****.***

AREAS OF QUALIFICATIONS

Ability to carry out complex oral and written instructions

Performs highly responsible administrative work involving delegated administrative and clerical duties

Knowledge of principles of telephone etiquette

Fluent in English, French, Creole and fair understanding of Spanish

Skilled in Word, Excel, PowerPoint, Outlook and Access

Knowledge of standard office principles and procedures.

Typical aptitude to work under firm pressure and deliver quality care for all.

PROFESSIONAL EXPERIENCE

Walgreens Company

Shift Lead, May 10, 2016- Currently

Develop and enhance your leadership abilities as an indispensable asset to our store staff.

As a liaison between management and non-management team members.

Ensuring that excellent customer service is delivered to our customers.

Provide leadership to team members by communicating tasks from the store manager.

Coaching on warehouse and vendor orders, and handling day-to-day cash functions.

Provide the tools and guidance available to lead team members and support store management

Florida Department of Corrections

Correctional Officer, January 15- 2016 – March 5, 2016

Supervise activities of inmates.

Ensure the safety of the department personnel

Provide proper care as supervision of all offenders under our jurisdiction while assisting as appropriate their re-entry into society

Report on inmate conduct.

Frehling Enterprises Inc.

Supervisor, June 15 2007-January 14, 2016

Supervise staff: responsible for the overall direction, coordination, and evaluation of the warehouse personnel.

Maintain meticulous organization of warehouse to ensure timely departures, efficient process flow, effective use of space, and prompt resolution of issues as they arise.

Communicate issues and concerns to the Warehouse Manager.

Publix Supermarket,

Stocker and Bagger, September 19, 2005 _ June 30, 2007

Work efficiently to maintain productivity standards for target achievement.

Assist customers to identify and locate products and respond to queries appropriately.

Maintain and stock shelves and carry out activities such as refilling and recovery of stocking and to facilitate adequate stock to support consistent service.

Train new partners and execute proper department recovery.

EDUCATION & CERTIFICATIONS

American Intercontinental University--- Weston, FL

Master in Business Administration, Specialized in Healthcare Management July 2012- September 2013

American Intercontinental University--- Weston, FL

Bachelor in Business Administration, Specialized in Healthcare Management July 2010- June 2012

American Intercontinental University--- Weston, FL

Associate in Business Administration, October 2007- May 2010

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