Office Customer Service

CAROL C GREEN

**** ******* ******

ALEXANDRIA, LA 71301

Phone: 318-***-****

**********@*******.***

Objective:

To obtain a position where my Business degree can be utilized in my field of study.

Abilities

Knowledge SAP software, Accounts Payable and Accounts Receivables, Posting to Ledgers, Income Statements, Trial Balances. Knowledge in Microsoft Word, Excel, Outlook, Access and PowerPoint and internet and Personal line insurance license.

Microsoft Office Specialist Certification - Excel 2013

Education history

Completion date

Issuing Institution

Qualification

Course of study

11/2015

12/19/2014

Auto Insurance License –Personal Line

Northwestern State University

Bachelor's Degree

4 years of college

Business Administration

Employment history

Insurance Agent

11/23/2015-present USAgencies

Present quotes in office, email or fax, review applications for endorsements, renewals, bind policies, take payments, process agent and customer requests through carrier requesting cancellations, endorsements, bind policies, answer phones, established and build relationships with customers, prepare reports and make deposits.

Intake Specialist/Paralegal

4/2010 – 7/2014 Acadiana Legal Service Corporation

Took applicants’ name and telephone number, interviewed applicant on telephone for legal services. Typed and printed acceptance and rejection letters. Filled out Government assistance forms, maintain reports and files on applicants, made copies, prepared and faxed to referrals various legal services. Scheduled attorneys’ calendar with respect to court dates and client appointments. Assembled documents and kept check on pending cases. Prepared and typed Petitions, Judgments, Default Judgments, Motions to Withdraw, opened cases, close cases, mailed acceptance, denial letters. Prepared litigation reports. Mailed disclaimers and retainer agreements.

Business Office Clerk

09/2007 – 12/2009

Cabrini Hospital

Submitted patient and primary and secondary insurance refund payments and entered information into the Medisoft programs.

Office Manager

05/2007 - 08/2007

Multi Task

Collected and confirmed and processed timesheets and overtime. Prepared and distributed payroll checks, prepared and typed job quotes, prepared and submitted invoices, maintained vendor files and processed accounts payables and receivables, issued and prepared service orders, entered completed FEMA calls into computer, dispatched calls to techs, filed, created spreadsheets, ordered parts and answered telephone.

Tax Preparer

12/2006 - 04/2007

Jackson Hewitt Tax Service

Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances, computed taxes owed, using adding machine, and completes entries on forms, following tax form instructions and tax tables. Resolved customer complaints, or refers situations to supervisor (as appropriate) for resolution. Assisted with general office support such as filing, mailing, etc., when necessary. Makes calls to customers using the Call Campaign Software. Helped the office achieve and exceed established goals Performs other duties as required and issued checks.

Inventory Tech

07/2005 - 06/2006

Spherion Staffing (Procter & Gamble)

Scanned inventory, kept accurate count of inventory, entered inventory into SAP system into the computer, and took minutes at the inventory meetings.

Administrative Assistant/Customer Service

04/2004 - 02/2005

Remedy Staffing

Scheduled trucks, answered telephone, enter bill of ladings into computer, entered receipts, prepared and printed BOM audits, worked in the SAP logistics computer system and filed.

Business Office Assistant

06/2003 - 10/2003

Cenla Neurologist Associates

Checked patients in and out of doctor’s office. Scheduled appointments for patients. Scheduled labs and tests for patients. Verified insurance and enter insurance information into computer. Typed dictations. Filed took patients height and weight and put them in the exam room. Answered telephone.

Clerical Specialist

10/2002 - 04/2003

City of Alexandria

Answered multi-line phone, issued permits and certificate of occupancy, issue meters and taps, took deposits, issued building permits.

Medical Records Clerk

04/1999 - 10/2002

HealthSouth Rehabilitation hospital

Entered admitting information into computer. Prepared incident reports and HCFA reports monthly, screened inpatient and outpatient charts. Worked in Lotus, Microsoft Word and Excel. Prepared admits, and discharges. Pulled medical records for different departments. Screened charts.

References

1.Shane Williams, Attorney General Office, 318-***-****

2.Linda Sanders, Civil Service Office, 318-***-****

3.Lawanda Jones, Chamber of Commerce, 318-***-****

Contact this candidate