Customer Service Medical
Resume:
Andrea T. Reeves
HOME: 210-***-****
EMAIL: ****************@*****.***
OBJECTIVE: I am a highly motivated person in the Administrative/Customer Service field. I am a creative and dynamic individual with strong interpersonal communication skills. I have the ability to establish and maintain effective working relations with people of different national and cultural backgrounds with respect for diversity. I have demonstrated professionalism and the ability to collaborate with others to achieve results. I am an individual with visions and desiring a position which allows for future advancements.
Active U.S Government Secret Security Clearance
Apr 2014-Present USAA San Antonio, TX
Banking & Insurance Specialist
Acquires and applies developing knowledge of products, services, and processes. Acquires and applies developing product acquisition and/or member service techniques.
Recognizes life events, understands member's needs and provides advice in order to deliver appropriate solutions to the member.
Handles basic billing inquiries focusing on "One & Done" philosophy.
Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation.
Specific product knowledge includes Auto Issue, Renters, and Valuable Personal Property
Apr 2008-Oct 2009 DP Technology Service Scott AFB, IL
Medical Appointment/ Records Clerk
Designed, developed, maintained, and operated a variety of health record indexes and storage and retrieval systems to collect, classify, store, and analyze information.
Prepared and assembled patient charts for medical, dental and behavioral health.
Represented the Medical Records department by answering phones and assisting patients in fulfilling requests for medical information.
Responsible for comprehensive organization of medical records data prior to patient discharge from the medical facility.
Used multiple office automation software with varied functions to produce a wide of range of documents, formats.
Provided technical assistance to medical staff identifies codes that will yield information desired and suggests avenues of exploration if appropriate.
Feb 2008-Sep2008 St Elizabeth Hospital Belleville, IL
Admitting Rep II
Obtain designated consents, treatment authorizations and signatures.
Responsible for registration of ER patients and registration of all patients entering the facility.
Maintained effective customer service skills in a fast paced environment
Escorts patient or arranges for escort to assigned room or ward.
Enters patient admitting information into computer and routes copies to designated department.
Trained new & existing Associates with the new and updated systems.
Assisted in providing HIPPA training and information to new Associates.
Nov 2006-May 2007 Gateway Regional Medical Center Granite City, IL
Patient Account Liaison Rep
Managed and maintained all patient accounts receivable correspondence.
Documented all legal outstanding accounts with Patient accounts services lien and litigation unit. Responsibilities included telephone and written inquires from attorney and hospital personnel, initiated steps to resolve legal accounts while lien conduction or litigation review.
Provided assistance to other claims staff and functional areas to include filing and submitting requests for medical records.
Analyzed correspondence for claims activities and prepared reports for management
Trained new Associates with the filing system
Updated All New Patients/Associates with the HIPPA guidelines
June 2003-Jan 2005 Robert E. Hall, MD Columbus, GA
Medical Office Manager Assistant
Enrolled new patients and filled patient charts
Displayed excellent telephone etiquette and communication skills
Assist in maintaining billing and insurance claims
Maintaining Employee/patient attendance
Training new and existing staff; on the systems
Education
University of Maryland University College Bachelors in Human Resources Management Adelphi., MD
University of Phoenix Associates in Arts Human Services Management Scott AFB, IL
Columbus Technical College Customer Service Certification Columbus, GA
Westside High School High School Diploma Macon, GA
COMPUTER SKILLS:
Type 50+ wpm
Software: Microsoft Office Suite 2013, Adobe Software, SharePoint 2013
Systems: Windows Operating System, MAC OS, CHCS, ALTHA
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