Andrea L. Gillespie

**** ********* *****, **************, ** 47130 812-***-**** acwi61@r.postjobfree.com

EXPERIENCE

Signature Healthcare, LLC SignatureRehab Support Analyst

Jan. 2016 – April 2016 Responsible for working with SignatureRehab to maintain an effective and efficient software and information technology process. Responsibilities include support to rehab staff, the support of operational, clinical and compliance initiatives. I work as a liaison to all department heads in the SignatureRehab and IT on upgrades and rollouts of new applications to the Rehab and facilities. I compile data for audits for the facilities as well as weekly and monthly reports for the Business Office.

Humana, Inc. RightSource IT Business Analyst

Aug. 2012 – July 2014 Responsible for collecting, documenting, analyzing, verifying and communicating requirements for approved RightSource Pharmacy IT projects to the business operations and project team members. Primary responsibilities include documenting and executing test cases in the Dev and QA environments for the RightSource Mail Order application. Lead teams of developers in the delivery of software solutions that meet the business needs. I work closely with other members of functional project teams to define business requirements. Define test plans and ensure that the products are defect free before User Acceptance Testing. Facilitating the User Acceptance Testing process, developing rollout plans and procedures.

PharMerica Corporation Application Support Analyst II

Aug. 2007 – July 2012 Responsible for providing level 2 support for LTC (Long Term Care) Pharmacies. Responsibilities include implementing upgrades and new acquisitions and Change Management for program patches. Project Manager for QS/1 purge/compress/archive projects. Assist with implementation of new acquisitions, communication liaison between software vendor, pharmacy operations, development and support divisions. Responsible for analyzing and documenting the required data and providing it to our support team. Provide security assistance for existing user accounts in Windows and supported applications. (The Kindred Healthcare Pharmacy Group merged with PharMerica Corporation on August 1st, 2007 and I became a PharMerica employee.)

Kindred Healthcare Application Support Analyst

Feb. 2005 – July 2007 Provide support for 43 LTC (Long Term Care) Pharmacies and Kindred Hospital Pharmacies. Responsibilities include implementing upgrades and new acquisitions and Change Management for program patches. Project Manager for QS/1 purge/compress/archive projects. Assist with implementation of new acquisitions, communication liaison between software vendor, pharmacy operations, development and support divisions. Worked with Development to test and implement new releases as well as fix software issues. Provide security assistance for existing user accounts in Windows and supported applications.

Pegasus Satellite Customer Service / Technical Support Supervisor (April 2003 - October 2004)

Jan. 2002 – Oct. 2004 Provide summary information and report trends with recurring issues and other critical operational activity for the Customer Service / Technical Support department. Monitor representatives' performance as well as coach on ways to improve customer service and satisfaction. Coordinate weekly team meetings and one on one mentoring to provide material on new products and promotions.

Technical Support Representative (January 2002 - April 2003)

Troubleshoot with customers and installation technicians to resolve potential equipment trouble. Dispatch parts and services for customers. Create new online billing accounts and reset passwords.

EDUCATION

Ivy Tech Community College

Sellersburg, Indiana (January 1995 - Dec 1997)

SKILLS

Operating Systems: Microsoft Windows Client OS (v95, v98, vXP, v2003, v2007, Vista, v2008, v2010), Microsoft Windows NT (WS/Pro and Server v2000, v2003, v2007)

Office Applications: Microsoft Office Professional (v95, v97, v2000, vXP, v2003, v2007, Vista, v2008, v2010, v2013), Microsoft Word (v2/DOS, v95, v97, v2000, v2003, v2007, v2008, v2010, 2013), Microsoft Excel (v95, v97, v2000, v2003, v2007, Vista, v2008, v2010, v2013), Microsoft PowerPoint (v95, v97, v2000, v2003, v2007, Vista, v2008, v2010) Outlook (v2000, v2003, v2007, v2008, v2010)

Proprietary / Other Applications: RightSource, QS/1, AS400, RxPertise, First Data Bank, AmerisourceBergen, Kronos

PC Anywhere, Remote Desktop, Account and Resource Management (DRA), WebEx, eFax, RightFax

SPECIAL TRAINING

Project Management Fundamentals, International Institute for Learning, Inc.

CERTIFICATIONS

Helpdesk Certification, Help Desk Institute

ITIL Foundations Certification - PMP Certification

Access 2007 Level 1, 2 & 3

SQL - Fundamentals of Querying

SQL - Advanced Querying

References available upon request

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