Technical Support Customer
Resume:
MICHAEL J. JOYNER
*** ******** **. *** **** Rio Rancho, NM 87124 ********@*****.***
505-***-**** https://www.linkedin.com/in/michaeljoyner
OBJECTIVE
To become a member of a team where my skills, experience, and attention to detail will make me a valuable asset, and help the company achieve its overall mission statement.
SKILLS & ABILITIES
Computer Skills
Great knowledge of MS Office suite including Word, Excel, Power Point, Outlook
Extensive knowledge of Win XP, Vista, 7 and Win 8 Win 10 Operating Systems
Knowledge in computer hardware
Experience in running and reviewing diagnostic reports as well as experience in troubleshooting hardware and software issues.
Able to learn new software applications with ease
Computer literate
Computer customization
Customer Skills
Professional demeanor
Dependable – can work without supervision; able to follow directions, both oral and written
Able to work under pressure and meet deadlines
Work well with a diverse group of people
Honest, friendly, excellent communication skills
Demonstrated accuracy, and attention to detail
Work well in a team environment
Committed to assisting others
Exceptional Attendance
Communicates effectively with person of all technical abilities and positions.
Interacts with broad range of representatives to solve problems
Handles difficult client situations with diplomacy and professional attitude
Conducts follow-up to ensure client satisfaction
Serves a technical resource for highly complex problems
Analyzes and assesses client needs to help deliver appropriate reports, troubleshoot problems and responds to customer needs
Act as a customer advocate. Listen and understand the customer’s needs and calmly lay out, expedient and logical solution.
EDUCATION
DAVID DOUGLAS HIGH SCHOOL, PORTLAND, OR
HIGH SCHOOL DIPLOMA
MT. HOOD COMMUNITY COLLEGE, GRASHAM, OR
GENERAL STUDIES
LEADERSHIP
Platinum Ambassador Award Q3 2013
Perfect Attendance 2013,2014,2015
EXPERIENCE
Technical Solutions Representative, Hewlett-Packard Inc. May 2012 - Present
Provide technical support for a variety of HP Products for large and small businesses as well as consumers
Actively maintain and monitor ongoing cases, to make sure customer’s issues are taken care in a timely matter
Ensure that Customers are receiving the best customer experience
Provide excellent Total Customer Ownership from beginning to end
Activity keep up on all training on all HP equipment, to ensure customers are receiving the best knowledge, and support with no inconsistencies
Assist co-workers being a Subject Matter Expert with Imaging/repairing/processes for desktops and notebooks
Assist Team Lead’s with special cases and projects
Working one-on-one with my manager to make sure that I hit my daily, monthly, and quarterly goals
Making proper notations in cases to ensure accuracy in data entry while being articulate in my written and verbal skills
Computer Assembler, Intel Corporation May 2011- May 2012
Keep up on current technologies and up to date on hardware designs Assigned to build laptops, servers, and desktop computers based on customers’ needs and requests
Maintain an accurate inventory of parts and systems.
Assume the role of work center lead during periods of supervisory absence
Practices and maintains a high level quality in product builds
REFERENCES
PAUL SANCHEZ, TECHNICAL SUPPORT SUPERVISOR
HEWLETT-PACKARD INC.
TOMASH SLOVIAN, SYSTEM IMPLANTATION ANALYST
DELOITTE LLP.
MATTHEW LEWIS, TECHNICAL SUPPORT SUPERVISOR
HEWLETT-PACKARD INC.
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