Robert Haltom

Operations Management

acwi4v@r.postjobfree.com Cell: 619-***-****

Summary

Senior operations executive leader with practical business acumen and experience. Twenty years managing, building/optimizing organizational processes, measurement systems, and infrastructure to maximize business results in highly entrepreneurial environments, internet sales, retail/service industries, medical for-profit and non-profit organizations.

Highlights

Multi-Site Operations

Onboarding Proficient, Change Management

Strategic Planning with Eye for Detail

Project and Scheduling Management

Continuous Improvement of

Operational Processes/Standards

Cross-Functional Team Leadership

P&L Management, Budget Preparation

Revenue Goal/Growth Attainment

Eye for Talent, Recruiting, Onboarding Proficiency

Negotiation, Persuasion, and Communication

Training and Leadership Development

Problem Solving and Decision Making

Planning and Deployment of Operational Assets

Process Redesign, Operating Infrastructure

Employment Law, Human Resource Competencies

Risk Management, Analysis, KPI’s, KRI’s, SWOT

Business Partner Consensus, Strategic Engineering

Entrepreneurial, Paralegal, Data/Revenue Driven

Facility, Property, and Asset Management

Accomplishments

Directed Operations and day-to-day functions during the business turnaround, re-engineering organization to streamline processes with clear, measurable performance metrics. Analyzed, proposed, implemented, hired and trained a new marketing department and responsible for increasing revenues by 25% and customer growth by 32% over 14 months.

Successfully managed multi-site business entities and senior leadership positions, directing business operations, building income streams, implementing best Standard Operating Procedures (SOP)and systemic re-engineering resulting in efficient and effective, highly successful revenue producing companies.

Directed, negotiated, landed 10-year renewable contract between United Parcel Service (UPS) and a small Utah company creating a massive growth phase adding 225 staff members over 12 months. Lead strategic drive in operations with Business Partners to accommodate new business adding $20 million dollars in new, year-over-year revenues. Initiated complete operational systemic re-design and expansion from Human Resources to new facilities.

Employment Law and my Paralegal Certification (Cpl) has saved tens of thousands of dollars in hiring/firing,

Screening, onboarding best candidates, settlement of Unemployment Insurance Claims, wrongful termination, Human Resource training and staff development, 20 years management and leadership experience.

Entrepreneurial Spirit and Founding member of Globus Relief (www.globusrelief.org) an international, medical, humanitarian charity that delivered (over 20 years)1/2+ billion dollars in medical resources to over 200 contries.

Experience

National Association for Family Child Care, SLC, Utah (July 2014 to March 2016)

Chief Operating Officer, Human Resources:

NAFCC is a national membership association representing the interest of more than 100,000 childcare providers, offers accreditation and training services as well as a political voice for children, families, and providers.

Re-organized organizational structure including evaluating/analyzing job descriptions and function with processes to streamline and reduce waste in human capital and financial resources.

Robert Haltom Resume Page 2

• Generated new annual revenues ($300,000) and increased customer base by 32% by installing and training a Marketing Call Center. Facilitated development of a new website, brand update, automating processes, etc.

• Hired/fired and facilitated 100% employer success rate on unemployment insurance claims (UI).

• Facilitated operational re-design through strategic business turn-around resulting in staving off the collapse of this honored and country’s oldest national childcare association.

RAh Inc., Business Consulting, Salt Lake City, Utah (Jan 2007 to July 2014)

Executive Consultant/Coach:

RAh Business Consulting provided Human Resource and Operation consulting services to small and mid-sized businesses.

Facilitating Operational systemic analysis, strategic planning and analysis of KPI’s and KRI’s, SWOT indicators.

Systemic operational review of processes, procedure and human capital performance metrics versus costs.

Start-up and turn-around consultations, business efficiencies and efficacy assessments, Business Reporting.

Assignments included Human Resource analysis, recruitment, onboarding, training and development of staff and department leadership, job description and compensation analysis, career pathing

Kennadie Christian Motors, Inc., Bountiful, Utah (Nov 2002 to Jan 2007)

Vice President, Operations & Human Resources:

Kennadie Christian Motors, Inc. was among Utah’s first proactive, multi-million-dollar, internet sales companies following the dot.com crash. Generating millions in internet sales not only nationally but internationally, KCM rocketed past all the dominant Utah automotive dealers selling on the internet.

Facilitated Entrepreneurial operational start-up of company, strategic planning and directing the launch of KCM including, hiring qualified management, sales personnel, establishing standard Operating Procedures for policy and process. Developing employee policies, job descriptions, compensation levels, acted as the culture officer.

Managed the general operations, sales, marketing and day-to-day activities of the company and staff.

Participated as Business Partner team member in directing business performance levels, developing research for effectively selling high-end vehicles online, developing company brand and brand positioning.

Generated $1,000,000 in automotive internet sales in year one.

National Product Sales, Inc: Salt Lake City, Utah (Sept 1994 to October 2002)

Vice President of Retail Operations & Human Resource Director

NPS, Inc. was a small, retail organization with 75 employees generating $5 million annually in sales. The company experienced phenomenal growth during 1999 growing its staff by 225 employees, adding $20 million additional dollars in new revenues as well as growing it’s 1500 a day average customer count to over 3000 daily customers.

Established the first professional Human Resource Department for NPS, Inc., developed the Employee Policy Book, Drug Testing Policies, and Procedures analyzed job roles and duties and developed job descriptions reducing redundancy while increasing efficiencies.

Coordinated business planning to accommodate staff growth via compensation analysis, implementing a Human Resource Information System (HRIS), re-engineering operations with business partners to accommodate new growth in customers, product flow, and logistics as well as sales management.

Initiated negotiations with United Parcel Service and landed a 10 year, annual $20 million-dollar, new revenue contract.

Trained managers in employment law, hiring practices, screening, documentation procedures, employee relations.

Education

Brigham Young University, Bachelor: Comm. Degree, Human Resources, and Org. Behavior. Provo, UT.

University of Phoenix, Certification: Paralegal (CP). Salt Lake City, UT.

Professional and Civic Affiliations

Board Directors – Globus Relief, a 501(c)(3) -- Current Board Director and Founding member.

Board Directors – Rotary Club Int., Bountiful, UT, Projects Committee, community service club.

Board Director-- Parent Teacher Association (PTA), Bountiful, UT, Hannah Holbrook Elementary School.

State Chairman – Utah Political Party, President of the United States.

Utah State Good Samaritan Drug Act, SLC, UT– Initiated, drafted, testified on behalf of a good Samaritan health bill signed into Utah law by Governor Michael Levitt.

References

Stan Penfold Salt Lake City Councilman Professional Relationship 801-***-****

City of Salt Lake, Utah acwi4v@r.postjobfree.com

Ric Cantrell Senate Chief of Staff Professional/Personal 801-***-****

Utah State Senate acwi4v@r.postjobfree.com

Daniel Rip Real Estate Manager Professional Relationship 801-***-****

City of Salt Lake acwi4v@r.postjobfree.com

Todd Olson Partner/Chief Financial Officer Professional/Personal 801-***-****

Dee’s Family Real Estate Inc. acwi4v@r.postjobfree.com

Recommendations

“Rob is results-oriented and diligently works to exceed expectations. He has a broad skill set complemented with an outgoing, personable disposition. He has an exception ability to inspire!”

–PRESIDENT AND CEO, SLC, UT

“I have enthusiastically worked with Rob in a number of capacities. Seeing him excel in both the for-profit and not-for-profit sectors has been inspirational.”

–BOARD MEMBER, MURRAY, UT

“Rob is one of the most dynamic, energetic, and bright people that I have ever known. His charisma and ability to motivate people are second to none, and he has proven himself over and over again at building one business after another.

PRESIDENT/OWNER, SLC, UT

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