Human resources manager

Charity Dale, PHR

Phone: 951-***-**** Email: *******.****@*******.***

Professional Summary

Hands on Human Resources Professional with comprehensive human resources experience including recruitment and retention, conflict resolution, change management, labor relations and benefits administration. Proven experience collaborating with senior management to conduct organizational wide strategic planning in order to support and further the organizational goals. Led and developed innovative HR initiatives to streamlined processes and capitalized on organizational growth opportunities. A creative thinker, problem solver and decision maker who effectively balances the needs of employees with the mission of the organization. Strong communication, interpersonal relations, mentoring, negotiation and organizational skills. PHR certified.

Human Resources Skills

Accomplished in employee relations and investigations (sexual harassment, drug testing, etc.); talent acquisition; executive development and planning; HR department startup; worker’s compensation; and conflict resolution

Experienced in recruitment, staffing, and onboarding; employee orientation, development, and safety; compensation programs; benefits administration; retention; and HR practices, policies, and procedures

Knowledgeable in FMLA/FLSA/ADA/ACA/EEO/WC/OSHA; HRIS and medical credentialing; federal, state, and local employment laws; Quarterly tax returns and filings/ payroll/taxes/W-2s

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Professional Experience

Human Resources Director-- Promise Hospital and Skilled Nursing Facility –December 2014- June 2016

Oversee and manage Human Resources and Payroll department, while serving as member of Executive Team.

Complete Hands On HR Manager for 2 campuses with over 225 Employees

Completed Joint Commissions audit with 100% Compliance in HR and Education

Screened, interviewed, and hired hundreds of candidates in multiple positions across the company including senior executives.

Designed and facilitated a comprehensive, bi-weekly management training program (first-line supervisors up through senior management group). These bring the business team together to learn about a wide array of topics and allow for practice working through situations that commonly arise in the workplace

Overhauled interview and new hire processes for all hospital departments, which increased the number of qualified applicants hired, and shortened the overall time to hire process in human resources department

Wrote comprehensive instruction manuals

Provided specialized training, documentation, and support via GoToMeeting to meet customer specifications and diverse implementation needs

Conducted ongoing bi-monthly new hire orientations classes of 10-20 employees

Created and delivered comprehensive new hire training materials that immersed new employees in company mission and culture

Produced 10 supervisors due to effective coaching, mentoring, and delegation

Monitored or preformed terminations and separation processes and conducted exit interviews

Counsel employees and managers in career development and performance deficiencies

Partnered with department directors to implement processes and problem solve individual department needs.

Help develop and maintain all employee personnel and medical files, including Interviewing new applicants as well as performing reference, employment and background checks

Experienced in handling and resolving DFEH, EEOC, and DOL complaints.

Developed management training program on policies, procedures, and legal compliance.

Affirmative Action and Diversity Planning in accordance with OFCCP requirements

Advocated Implementing a new compensation structure with regional salary schedules. Converted salary practices to comply with FLSA.

Implemented a revised performance evaluation program, to allow for consistency in the evaluation process.

Resolve confidential employee relations concerns as well as reached successful resolution to all EEOC complaints.

Human Resources Manager – Landbent Technologies– June 2010 – December 2014

Developed and built a successful human resources department from the ground up in a fast-paced, call center, distribution environment with minimal oversight

Key contributor on executive leadership team, participating in organizational and corporate strategic planning; partner with various departments to merge business objectives and corresponding HR needs

Responsible for all human resources activities for 250+ salaried and hourly employees (hiring, orientation, training, payroll, benefits, investigations, terminations, etc.) and company/government compliance, while reporting directly to the CEO

Eliminated the use of staffing agencies for customer service and distribution positions, resulting in a $76,000 annual profit contribution .

Researched, selected, and implemented a new HRIS and payroll system that decreased payroll processing costs by 26% the first year and 38% each subsequent year

Researched, selected and managed all benefit renewal and changes.

Redesigned staffing forecasts to reduce layoffs starting in 2013, decreasing company layoffs from 75 employees in 2012 to only 25 in 2013, and zero in 2014;

Skilled in reducing turnover.

Screened, interviewed, and hired hundreds of candidates in multiple positions across the company, including CSRs, shipping and receiving, purchasing, accounting, and senior executives

Designed and facilitated a comprehensive, bi-weekly management training program (first-line supervisors up through senior management group). These bring the business team together to learn about a wide array of topics and allow for practice working through situations that commonly arise in the workplace

Implemented a learning management system that increased the availability of training materials for employees, partners.

Interviewed, screened, and hired sales and customer service representatives in a human resources

Human Resources Director -- Healthy Feet Plus March 2010 – May 2012

(Contract)

Responsible for Human Resources’ policy and procedure implementation at the corporate level as well as all 15 stand-alone Clinics

Responsible for Kronos Payroll for 275+ Employees

Credentialing all new Mid-Level practitioners and Physicians

Responsible for Recruiting and Staffing of all upper management executive and board members

Medical recruiting focused on mid-level practitioners to provide service in our 15 specialty family practice clinics

Utilized linked-in, Craig’s List, Monster.com, CareerBuilder.com, Indeed and Beyond.com to source candidates

Created and enforced policy and procedures focusing on Employment, Compliance, Employee Relations as well as Regulatory Concerns

Created employee training protocols, as well as treatment protocols to maintain Compliance with Federal, State and JCAHO, HIPPA and OSHA Requirements

Created and maintained Employee Orientation, Development, and Training

Provided Regular assessments of all HR processes and practices, including annual review, update and dissemination of the employee manual

Assisted the Executive staff to develop the human resources budget; oversee the implementation of and adherence to the human resources budget

Monitored or preformed terminations and separation processes and conducted exit interviews

Counsel employees and managers in career development and performance deficiencies

Provided coaching for manager training

Negotiated with brokers and vendors to obtain and implement Compensation and Benefits for over 275 employees in a tristate area

Maintained up-to-date knowledge of applicable employment laws including ADA, FMLA, FSLA, unemployment, state disability, and COBRA and educate HR staff, management and other staff as needed in this area

Served as primary liaison with legal counsel

Human Resources Manager/ Recruiting-- In Touch Medical Staffing --3/2000 - 1/2010

In charge of medical division start up

Responsible for all HR and Staffing aspects of medical personnel

Also recruited full staff needs for Medical Front Office and Human resources positions

In charge of developing and maintaining all employee personnel and medical files

Interviewing new applicants as well as performing reference checks, orientations, employment and background checks

In charge of all local and traveler recruiting for our medical and industrial division

Writing job postings for various publications

In charge of 200> medical personnel weekly payroll

Responsible for the training and transitioning of 25-45 new applicants per week

Maintaining records to stay in compliance with all HIPPA and Joint Commissions regulations and standards

Implemented procedures to assure Joint Commissions accreditation

Responsible for inside and outside sales calls for new customers as well as maintaining of our customer base

Co-manage the industrial and clerical/administrative staffing side of our agency, where I was responsible for search as well as contract placements

Inside sales providing a high level of service to current accounts as well as soliciting new business through cold calling, outside sales, internal & external leads and networking

Recruiting, interviewing events, word of mouth, websites & groups

Used Taleo and Brass ring applicant tracking systems to source/track qualified candidates

Education and Certifications

Bachelor of Science, Business Administration - SMSU

Professional in Human Resources (PHR) – HRCI 2012-2019

FMLA and ADA Certification – Ballard Spahr LLP – 2013

Notary Public- Commission expires 7/2019

Software, Job Boards and Additional Skills

Software: MS Office 2013: PowerPoint, Word, Excel, SAP, Kronos, Adobe Acrobat, Adobe Captivate, Articulate, CareerBuilder, Monster, Indeed, Beyond.com, Glassdoor, Taleo, PeopleSoft, Linked in, Craig’s List, Brass ring, Ultipro, Kronos, Microsoft Publisher, Adobe Pro, TSS, RSS, Skomar, ETA Direct, Axiom, Agemini, Pixys, Google docs, Cloud

Other Skills: Vital Smarts Crucial Conversations and Crucial Accountability, Active Listening, Conflict Resolution, Interpersonal skills and communication, Performance Management

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