Customer Service
Resume:
Felicia Taylor
Fayetteville, NC 28314
***************@*****.***
OBJECTIVE:
To obtain employment as a call center specialist in costumer-orientated company.
SUMMARY OF QUALIFICATIONS
Knowledge in medical terminology.
Skills in providing high quality customer service.
Knowledge in handling various medical tools and equipment.
Data Entry
Call Forwarding
Trouble shooting
Client Registration
Billing and disbursements
Cape Fear Center For Digestive And Diseases, Fayetteville, NC
Medical Assistant/ Front Desk Associate 05/2015-Present
Checking Patients Vital Signs.
Recording medical history.
Explaining procedures and preparing patient for procedures.
Entering patients demographics and insurance information in the system.
Checking patients in and out of facility.
Collect and post according to protocol.
Greeting Patients.
Southern Internal Medicine, Fayetteville, NC
Medical Assistant, 06/2012-05/2015
Performed all of the assistants’ standard tasks; prepared patients for examinations, recorded test results and vital statistics.
Administered prescribed treatment and medication.
Took blood pressure, temperature, and weight as required before/after.
Handling patient referrals and prior authorizations.
Sykes Enterprise, Fayetteville, NC
Call Center Representative, 05/2005-6/2012
Book and reserved reservations for clients .
Resolved problems of clients.
Answered telephone inquiries on products and services.
Assisted Customer with bill review and account maintenance .
Answer inquiries relating to account information, products and services, rates and policies.
EDUCATION
Medical Assisting Program, Certificate
Phlebotomy Certificate
Certified Nursing Assistant
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