Customer Service Data Entry

Antonia Emerson

**** * ****** ** #** Manteca ca. 95337 ***************@*****.*** Mobile :510-***-****

Career Objective :

to obtain employment where I can apply my skills and knowledge and become a key contributor to a productive and efficient team. I am a motivated individual and eager to learn new skills and procedures.

Academic Details :

• Pharmacy Technology [1999] with aggregate of 100 from Career Solutions

• Mt Eden High School [1983] with aggregate of 3.5 from High school Work Experience :

•Worked as Graveyard in Barrets convalescent from Sep 1984 to Jun 1987

Role :responsible for handing medicine to patients and make sure they took them, I changed beds and fed some patients. I played games with them along with other activities. I mostly worked the mentally challenged patients who were not capable to do for themselves. I would bathe and dress them and help them get around.

•Worked as Loader Unloader in Ups from Sep 2004 to Feb 2005

Role :Shipping and receiving, I was responsible for loading and unloading containers off trucks and onto aircraft. I made sure of the weight of containers.

•Worked as Customer service in Ritz Camera from Jun 2004 to Aug 2008

Role :Customer service, I was responsible for sales of products, printing and developing photographs for customers, handled cash on a daily basis.

•Worked as Service deli in Luckys supermarket from Jun 2000 to Aug 2010

Role :Service deli manager, I was responsible for making sure employees followed store policies and food safety guidelines. I was responsible for the ordering of the deli department. I was in charged of the monthly invetory and customer service. I opened and closed the department. made customers orders and served customers there orders.

•Worked as Graveyard Dispatcher in Allways towing and transport from Mar 2007 to Dec 2015

Role :Graveyard Dispatcher, I was responsible for answering the phones in a timely manner, dispatching drivers to the location needed for towing per 3-a calls, police calls and customer calls, completing daily paperwork and data entry work a 3 way radio.

•Working as Swing shift dispatcher in Ace towing from Jan 2016 to till date

Role :Dispatcher, answering phones, customer service, when needed and requested dispatch drivers to locations, manage the drivers. I am also responsible for completing paperwork at the end of shit.

Skills :

• Customer service, scheduling, invetory, medical terminology, able to type 35-40 Wpm, data entry, able to lift heavy objects, telephone skills

Reference :

Barbara Valdez Dispatcher 925-***-****

Josephine Lopez 209-***-****

James Reed 209-***-****

Tammie Macias 209-***-****

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