Customer Service Sales

BRENT RUNCIMAN

* ******** ********, ** ****** C: 905-***-**** *****.********@*****.***

Marketer\Designer with a diploma in Marketing and Graphic Design

SUMMARY

Skilled marketing professional focused on exceeding revenue goals, driving high-volume new user acquisition and growing subscription-based businesses. Versed in all aspects of marketing campaigns from concept development to execution and launch.

Brand development

Understanding of Graphic Design

Interactive marketing

Knowledge of market trends

Multi-media Marketing

Troubleshooting issues

Market Research

Market plan development

Create trending media

Graphic design

Adobe Indesign

Adobe Illustrator

Adobe Photoshop

Logo design

Package design

Advertising

Copywriting

Content Management

Google analytics

Photography

Andriod

IOS

Windows

Apple

Social media

Photography

Google trends

HIGHTLIGHTS\SKILLS

ACCOMPLISHMENTS

Number one for customer service in the district with 114% satisfied customer surveys (Telus).

Increased, online traffic for social media sites. (StageFour/Streamline) Increased, sales and hit 100% targets for warranty, basket size, and revenue (Telus).

EXPERIENCE

11/2014 to Current

Sales Consultant and Customer Service Representative

Telus Corporate Store Hamilton, Ontario

Present product specifications and plan options to allow customers to make informed decisions

Efficiently and accurately process all cash, credit, and debit sales

Conduct one-on-one lessons with customers on how to use their cell phone

Provide customer service to clients that are having phone and billing issues

Resolve customer issues with phones and fix software and user issues in store or send out for hardware issues

Maintain a Score of 100% in customer service surveys

Increased warranty ratio for the year to 70%

04/2012 to Current

Freelance Photographer

Photography Ontario

Photograph and Create media content for Race team

Event/Sports photography

Editing photos and logo placement using Lightroom and Photoshop

04/2011to 09/2014

Sales Consultant

Futureshop Hamilton, Ontario

Aid customers in purchasing cameras, accessories and warranties, ensure their choice of camera corresponds to the client's needs

Check inventory stock on computer system

Accurately process all sales

Update order entry system for annual store inventory

09/2011 to 10/2012

Graphic Designer

CJ Digital Etobicoke, Ontario

Create Promotional designs and marketing materials on both Mac and PC

Web page template design

Develop PowerPoint presentation, layouts, logo design, and editorial design

Researched and Created Skateboard design based on companies branding

EDUCATION

April 2016 Marketing Diploma

Mohawk College – Hamilton, Ontario

April 2011 Graphics Design Diploma

Humber College – Toronto, Ontario

Contact this candidate