Customer Service Administrative Assistant

Stella Pierre Louis

**** **** ******, **** *** York, NJ 07093

Tel: 201-***-****- Email: **********@*****.***

Summary

Proficient in SAP, Excel and OnBase platform

Excellent communication skills and excellent planner and coordinator

Database management

Articulate and well-spoken

Customer service-oriented

Exceptional organization

Ethical approach

Committed to maintaining data integrity

Experience

Proximo Spirits, Jersey City, NJ

AR Deduction and Billing Analyst 01/15- 06/16

Administer and enforce deduction management policies.

Work closely with the Sales team to ensure they are updated on customer deductions.

Make decisions that will directly impact the organization's cash flow & profitability.

Process journal entries and assist with trade spend accruals.

Proactively identify trends and assist in implementing processes to continuously improve accuracy and efficiency of deductions and to prevent invalid deductions.

Ensure deductions are appropriately coded to the correct customers, brands, SKUs, etc.

Work with customers to ensure backup is received timely and follow-up with customers and the AR team when additional information is needed

Detailed review of customer deductions for accuracy to ensure each deduction is valid and supported

Provide guidance and assistance to field personnel on billing related inquiries and procedures

Maintaining and restructuring billing accounts as needed to meet customer expectations, including but not limited to, combining and uncombining invoices, changing billing cycles / frequency, rate reductions / standardization, address updates, etc.

Evaluate requests received for specialized billing and determine the most efficient means of execution and the related resources necessary to accommodate the request

Provide timely responses to all customer inquiries and provide excellent customer service under all circumstances

Allen Maxwell & Silver, Englewood Cliffs, NJ

Accounts Receivable/Collections Analyst 03/12- 09/14

Collected commercial debts for many notable companies such as: Kenmark Optical, Nassau Lens, Pasch Optical Labs, HP Financial Services, Pitney Bowes, Edward Don & Company, ITT Corporation, Wyndham Hotels, Yahoo!, Harper Collins, Dow Jones, Invacare Corporation, Tyco/ADT, Henry Schein and Winebow Group.

Maintained up-to-date billing system generated and sent out invoices, follow up on, collect and allocate payments.

Monitored customer account details for non-payments, delayed payments and other irregularities, research and resolve payment discrepancies and generate age analysis.

Investigate and resolve customer queries, process adjustments, organizing a recovery system and initiate collection efforts, communicate with customers via phone, email, mail or personally, assist with month-end closing and collect data and prepare monthly metrics.

Highly proficient in de-escalating unhappy customers and identifying transactions that Conduct High volume phone calls to assigned delinquent customers.

AutoZone Bergenfield, NJ

Sales Customer Service 10/11-03/12

Handle multifaceted tasks/ and helped with store Plano-gram and also provided product knowledge to inquiring customers, suggested additional items when necessary.

Provided excellent customer service by knowing the inventory and being able to ask probing questions to help diagnose issues and made recommendations on necessary parts for car repair.

Provided added value and up-sold customers by offering additional services or warranties on purchases. Maintained accurate inventory and made sure that products were always prominently displayed on shelf and that shelves were never empty.

Answered customer questions about product availability and shipment times.

Accurately logged all daily shipping and receiving orders.

Contributed to team success by exceeding team sales goals by 100%.

PMC (Pioneer Memorial Church) Berrien Springs, MI

Administrative Assistant- Student Worker (FT & PT) 08/04-05/11

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

Directed guests and routed deliveries and courier services.

Screened applicant resumes and coordinated both phone and in-person interviews.

Answered and managed incoming and outgoing calls while recording accurate messages.

Opened and properly distributed incoming mail.

Maintained a clean reception area, including lounge and associated areas.

Obtained signatures for financial documents and internal and external invoices.

Adventist Frontier Mission Berrien Springs, MI

French Speaker- summer 08/06-2008

Taught basic to intermediate French to missionary students. Taught students how to master pronunciation and how to achieve basic understanding with French in uncomplicated practical everyday situation.

Taught students language skills.

Successfully improved student participation in the classroom through integration of creative role-playing exercises.

Education

Bachelor of Arts in French Studies and Marketing- Andrews University, Michigan 2008

Skills

Advanced in MS Access and Excel and Bilingual in English/French

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