Customer Service High School

Cortez M. Smith

**** ********** **** *****, ******, Texas 77396

Phone (cell): 832-***-****

Email: **********@*****.***

Objectives

Seeking a general laborer position with a reputed company utilizing exceptional physical abilities, great attention to detail and superb technical skills.

Education

In Progress Associate’s Degree in Heating, Air Conditioning, Ventilation, and Refrigerator (HVAC) Lonestar College Houston, TX

May 2008 High School Diploma – Kingsbury High School – Memphis, TN

Experience

Property Management & Maintenance Aug 2013 to July 2016

Hardy and Hardy Investment, LP – Houston, TX

Maintenance

Plumbing: repair slab leaking, cleaning drain pipes, change angel-stops, repair faucets & sinks in kitchen & bathrooms; repair or install new water-heaters if needed; electricity: repair or change electrical plugs, switches & major electrical boxes in apartment; repair lights fixtures & fans or install new if needed; repair light fixtures outside apartments & on parking lots; Install new air-conditioners; carpentry: repair door locks & handles, change door locks if needed, repair windows; install new doors & windows if needed; repair drywalls, patching & painting; remodeling apartments; major repairs on common areas; inspecting & preparing apartments for move-in & move-out; cleaning common areas & joint tenants facilities.

Management

Attracts tenants by advertising vacancies, obtaining referrals from current tenants; explaining advantages of location and services; showing units. Contracts with tenants by negotiating leases, collecting security deposit. Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services

Package Handler Sept 2013 to Oct 2013

United Parcel Service (UPS) – Houston, TX

Load packages on conveyor belts and on delivery trucks; move and store materials and products. Stack materials in accordance to instructions; pack and seal products and materials. Assist with unloading trucks. Manage cycle counting and inventory control procedures.

Customer Service Mar 2013 to Aug 2013

World Famous Dr. Barbecue – Memphis, TN

Confirmed that appropriate changes were made to resolves customers’ problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction; processed up to 250 customer orders per day. Accepted payment from customers and made change as necessary; assisted co-workers. Maintained a professional tone at all times, including during peak rush hours.

IH Services- Cleaning Apr 2012 to Mar 2013

Farley’s and Sathers Candy Company – Chattanooga, TN

Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines; operated janitorial equipment properly and safely. Emptied all trash cans and replaced liners. Dusted and mopped all hard surfaces. Gathered and emptied trash and recycling bins.

Construction Worker Apr 2011 to Sept 2011

Indiana Industrial Company – Indiana, IN

Cleaned all construction areas to avoid hazards; performed heavy labor such as ditch digging, paving and hauling. Continually cleaned work areas and equipment.

Skills

Strong organizational skills Established interpersonal skills

Active listening skills Sharp Problem Solver

Courteous demeanor Adaptive team player

Energetic work attitude Seasoned in conflict resolution

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