Customer Service Sales

Kelly Ann Garno

**** * **** **., *****, FL ***** 352-***-**** ********.*****@*****.***

EDUCATION: Bachelor of Arts, Psychology – University of South Florida, Tampa, FL

SUMMARY:

Over 5 years of professional experience in Coordination and Customer service.

Experience with data management and tracking using Excel, PowerPoint, and SharePoint.

Previous experience with over the phone customer service and the recruiting efforts for both business and technical positions within the Healthcare industry.

EMPLOYMENT HISTORY

KFORCE, Inc., Tampa, FL

VMO Project Coordinator

03/2014 – Present

Responsible for the creation of reports and presentations, utilizing Microsoft Office tools including Excel for candidate tracking; Outlook for communications, calendaring, and schedule coordination, PowerPoint, and SharePoint

Point of contact for any project updates and client inquiries

Maintain complex calendars and schedules for multiple teams

Plan and coordinate quarterly meetings and team building events

Successfully created and implemented a new tracking system to improve workflow analysis

Compile weekly performance reports to provide to upper management.

Establishes and maintains working relationships across departmental lines to ensure project deliverables and deadlines are being met

Talent Qualification Specialist

Analyze client requirements against candidate qualifications and submit qualified candidates to VMS client representatives and directly to field offices

Use cold-calling, industry networking, career sites, Boolean search strategies, resume database, and employee referrals to source top talent

Interview candidates to determine skill set, culture fit, and compensation match

Organize and maintain candidate pipeline for more efficient communication

Tampa Charter School, Tampa, FL

Para-Professional

11/2013 – 03/2014

Create curriculum and organize group activities to keep students engaged

Maintain attendance and billing records

Assist with coordination and organization or school events and programs

Responsible for the supervision of students ranging from Kindergarten to 8th grade for after-school care.

Turning Point of Tampa, Tampa, FL

Admissions Coordinator

6/2012 10/2013

Coordinated admissions process from initial call, to screening, assessment, and intake to determine client eligibility for program

Conducted pre-admission assessments and recommended most appropriate level of care for potential clients

Maintained confidential PHI records

Used excellent customer service and program knowledge to recruit and retain clients and referral sources

Summer House Marketplace, Tampa, FL

Customer Service / Sales Associate

1/5/2012 7/1/2012

Consistently met and exceeded sales goals from week to week

Used strong customer service and sales skills to assist customers in finding unique home furnishings

Maintained sales records and store cleanliness and organization

References Available Upon Request

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