Nursing Home Customer Service

Craig L. Christophel

303-***-****

********@*****.***

Objective

My experience is practical and I am a powerful and positive leader with the skills and education to tackle complex projects and large organizational systems with proven results.

Qualifications

I hold a Master’s of Public Administration with a concentration on Organizational Management from the University of Colorado.

I have worked in the public and private sectors in complex coordination rolls such as overseeing Social Security Sponsored service providers, contractors, sub-contractors, engineers and multidisciplinary departmental coordination as a Dementia Specialist.

I have the ability to write policy and to implement current public and corporate policy while moving forward with diverse implementation strategies. I also have a commitment to helping others fulfill their highest potentials through health and wellness with the belief that everyone has the right to achieve their highest practicable abilities.

I am a solid writer, researcher, public speaker, employee trainer and presenter. I motivate using positive reinforcement through an understanding of the greater good. I build coalitions using my honed ability to educate and to motivate through a focus on the best possible outcome for all involved in each situation.

Skills

Management

~Certified ALF administrator

~Licensed Nursing Home Administrator (Colorado)

~Staff Training(power point presentation and research expertise for new staff orientation and their extensive continuing education)

~Dementia Specialist (lead multidisciplinary team of Directors in Dementia Specific service provision)

~Case Manager (overseeing the service provision of contracted agencies through SS, Community

Centered Board initiatives)

~Log Home Designer (Custom Home Design, white sheet of paper to certificate of occupancy)

~Case Manager (for locked Dementia Specific Skilled Nursing Center)

~Construction Management (Overseeing the construction process from beginning to end including

personalized home design)

~Building Consultant (Supplying and contracting mortgage lenders and brokers to secure adequate and timely financing)

~Writing policy and tracking outcomes

~Program development and implementation

~Independent Carpenter and photovoltaic installation

Sales

~Building Consultant (multi-level sales with many stakeholders)

~Outside Sales

~Customer Service/ Retention

Social Services

~Community Resource Specialist (helping developmentally disabled clients start business’, continue their education, buy homes, maintain health and seek community services)

~Community Coordinator (Social Security services contract coordination)

~Social Security Specialist (Social Security application, audits and billing as a Community Coordinator and for Nursing Home Admissions/Retention)

~Case Management (Nursing Home and Developmentally Disabled populations)

~Behavior management planning (Dementia/ Alzheimer’s Specialist)

~Initial Assessments, MDS, QIS, Care Planning (Nursing Home and Developmentally Disabled

populations)

~Annual and Quarterly Assessments/Reports (social services and building trades)

~Resource Allocations and Investment expertise, Grant writing.

~Team building and leadership

Volunteer

~Dale Carnegie public speaking course (recipient the coveted pen award)

~Habitat for Humanity (construction lead, built 9 homes in Costa Rica)

~Coach (basketball, soccer, and softball)

Education

Bachelors’ Interdisciplinary Studies 2000 (Literature, World Religion/Philosophy, History)

Masters of Public Administration 2009

Certified ALF owner/operator 2011

Licensed Nursing Home Administrator in United States and Colorado 2013

Experience

Assistant Executive Director Bonaventure Senior Living. 2015

Dementia Specialist, Mt. St. Francis Nursing Center Feb. 2008-2015

Appointed Social Services Director, Namaste Alzheimer’s Center 2008

Nursing Assistant, Namaste Alzheimer’s Center 2007 (Working around graduate school schedule)

Custom Home Design, C.L. Christophel Design 2003-2007

Building Consultant, Modern Log Homes, Inc. 2003-2006

Community Resource Specialist, The Resource Exchange 2002-2003

Community Coordinator, The Resource Exchange 2002-2003

Carpenter and Photovoltaic Installer, Rocky Mountain Solar 2001-2002

Carpenter, Elias Construction, Casa Bonita Construction, Hunt Construction, Rocky Mountian Frame and Development, 2000 and into 2001

Volunteer Carpenter Habitat for Humanity (Latin America) 2000

Program Assistant, Greencroft Retirement Center 1998-2000 (Alzheimer’s Dementia Locked Unit) CNA and Activities

CNA, Sunnyside Retirement Community 1995-1998 (Restorative and Dementia Certification)

Primary Reference

Kathleen Wooldrige, RN

********.***********@*****.***

505-***-****

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