Manager Microsoft Office
Resume:
MICHAEL K. HAYDEN
Henderson, NV 89014
Email: ***********@*****.***
PROFILE: Over twenty-five years of experience in the transportation industry with expertise in dispatch, fleet management, logistics, operations, and training/development, combined with prior combat experience in the United States Marine Corp.
CORE COMPENTENCIES
Strategic Planning
Goal Setting/KPIs
Project Management
Lean and Efficient Operations
Customer Excellence
Process/Workflow Improvement
Safety/Compliance
Performance Tracking
Team Coaching/Development
Continuous Quality Improvement
WORK EXPERIENCE:
2015 – 2016 LIGHTNING LOGISTICS, Las Vegas, NV
DISPATCHER
Handle driver scheduling and routing for delivery of shipments.
Maintain communication with drivers to ensure fast and on-time delivery.
Maintained freight lanes to reduce downtime and maximize productivity.
Established client-focused partnerships sharing ownership and accountability for shared objectives.
Established goals followed by real time performance tracking.
2013 – 2015 PETRO CHEMICAL TRANSPORT, Rocky Hill, CT
DISPATCHER
Handle driver scheduling and routing for delivery of shipments.
Maintain communication with drivers to ensure fast and on-time delivery.
Communicate with drivers regarding breakdowns, inclement weather, change in delivery schedules, etc.
Utilized automated systems to identify existing inventories, process orders and timely pick-up and shipment of orders.
Oversee the monitoring and control of inventory levels to ensure availability of high demand items.
2012 ISLAND TRANSPORTATION, North Haven, CT
DISPATCHER
Coordinated driver deliveries, scheduling and routing for fuel shipments to customers.
Performed troubleshooting of specific loading and re-delivery points of shipments.
Oversaw and maintained delivery database and created daily customer fuel reports.
Tracked and monitored customer satisfaction levels to achieve service excellence.
Reviewed order system to ensure on-time delivery of fuel shipments to prevent customers’ fuel run-out.
2008 – 2012 STEELMAN TRANSPORTATION, Springfield, MO
2011 - 2012 LOAD COORDINATOR
Provided price quotes through the use of loading boards and negotiated freight contracts with customers.
Maintained freight lanes to reduce downtime and maximize productivity.
Established client-focused partnerhships sharing ownership and accountability for shared objectives.
Increased annual unit productivity.
Consistently satisfied and exceeded annual unit revenue goals.
MICHAEL K. HAYDEN
(Resume Continued)
WORK EXPERIENCE: (Continued)
2008 – 2011 FLEET MANAGER
Supervised 35 tractor trailer owner operators.
Established goals followed by real time performance tracking.
Streamlined and re-engineered workflows and processes to maximize delivery services and achievement of lean operations.
Coordinated with road assistance to ensure timely repairs of tractors and trailers to reduce fleet down-time and increase productivity.
2006 – 2008 ARIZONA PACIFIC TRANSPORT, Springfield, MO
FLEET MANAGER
Supervised 43 tractor trailer operators.
Planned and coordinated the shipping of orders with tractor trailer operators.
Served as a liaison to customers and rescheduled pick-up and deliveries according to their needs.
2000 – 2005 PRIME INC., Springfield, MO
2004 - 2005 TRAINING MANAGER
Managed a team of 65-85 CDL Instructors.
Handled key operations including training scheduling, instructor schedules, safety, payroll, student evaluations, instructor performance evaluations, etc.
Conducted training classes for 85-100 student truck drivers.
Linked training and development to all CDL safety protocols and procedures.
Worked in collaboration with 3rd party CDL examiners and coordinated testing.
Created and administered an Instructor Incentives Program.
2003 – 2004 NIGHT FLEET MANAGER
Supervised 55 tractor trailer operators.
Coordinated delivery and pick-up of shipments
Focused efforts on Best Practices and standards.
Used goal setting, real time performance tracking and use analytics to take a proactive response versus reactive response as a baseline for continuous improvement.
COMPUTER SKILLS:
TMW; AS/400; Microsoft Office
MILITARY: UNITED STATES MARINE CORP, Camp Lejune, NC
1982 – 1986 MARINE SECURITY DETACHMENT, Keflavik, Iceland
TEAM LEADER, SURVEILLANCE AND TARGET ACQUISITION, Camp Lejeune, NC
1990 - 1991 TEAM LEADER, ASSISTANT SQUAD LEADER, Operation Desert Storm
AWARDS: Combat Action Ribbon; Good Conduct Medal; Southwest Asia Service Medal; Kuwait Liberation Medal; National Defense Service Medal; Overseas Deployment Medal; Sea Service Deployment Ribbon; Meritorious Unit Commendation; Navy Unit Commendation; Metorious Mast; Honorable Discharge (2 Times)
References available upon request
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