Restaurant/Hospitality

Gordon T. Moss

P.O. Box ****

Fort Leonard Wood, MO, 65473

Mobile: 573-***-****

Day Phone: 573-***-****

Email: **********@*****.***

Work Experience:

FOOD MANAGEMENT PROFILE

Hiring & Motivating Staff Members/ Profit & Loss Responsibility / Operations Management/ Implementing Training Programs / Developing Crew Incentive Programs

Highly accomplished professional with demonstrated leadership abilities that include creatively addressing operational problems and devising effective solutions to help attain organizational objectives in food management. Solid experience in coordinating OSHA and DHEC regulations. Strong professional attention to detail; able to analyze, simplify complex processes within commercial restaurants and manufacturing plant productions.

Food Management Strengths:

Customer Service Implementation

Staff Training & Development

Team Building & Leadership

Quality Assurance

E.D.P. Enterprises Inc.

2318 Bldg.

Fort Leonard Wood, MO 65473

04/2009 - Present

Line Cook-Fort Leonard Wood Army Base

Extensive work ethic in management, hard worker, and quick thinker.

Confident in communicating with subordinates and excellent customer service to the soldiers.

Prepare food for 1200+ soldiers on daily basis (in-house and in-field).

Assist kitchen staff with inventory and stock management.

Excellent contributor to food preparation in a fast-paced environment.

Flexible interpersonal skills interacting with people with diverse backgrounds.

Proficient at troubleshooting and resolving customer concerns or issues.

Possess a high level of kitchen cleanliness and comprehensive understanding of how to comply with all OSHA/food and safety policies

Knowledge of specialty recipes for complete meals such as sauces, enhanced taste and flavor beef, fish and poultry.

Knickerbocker Baking Inc.

26040 Pinehurst Dr.

Madison Heights, MI 48071

06/2006-01/2008

Head Baker

Volunteered to work extra hours for different shifts during company's hiring shortage.

Exceeded company's goal by 150% daily on a two-year basis.

Inspected over 20 varieties of bakery products.

Knowledgeable in Commercial Bakery Supplies and Commercial Safety Procedures.

Evaluated and produced daily waste logs, kitchen inventory, and stock.

Reduced waste by 40% on a daily basis.

Accurately completed daily orders from 40 + restaurant throughout Metropolitan Area.

Proven ability to work well under pressure in fast-paced environments for numerous hours.

Assisted co-workers with their 20 + work orders on a weekly basis.

Trained numerous employees using on safety Commercial Ovens and bread proofing and cooling.

Applebee's Restaurant

26040 Pinehurst Dr.

Madison Heights, MI 48071

03/1999-08/2006

Head Chef/ Manager

Exceptional in customer service, time management qualities and teamwork acumen.

Documented employees' schedules ensuring adequate staff/hours.

Trained over 10+ newly hired employees quarterly in numerous locations (Ann Arbor, Pennsylvania, Detroit).

Supervised & managed 20+ employees, temperature control awareness, food presentation, safe food handling, and recipe interpretation.

Creatively planned and created popular seasonal menu items.

Daily record keeping for stock, waste management, and product assumptions.

Reduced 15% of costly food waste caused by abuse or negligence.

Analyzed, evaluated and replenished inventory, proper food storage.

Responsible with opening/closing restaurant.

Communicated with General and Regional Managers on a weekly basis.

Budgeted and ordered stock merchandising for hourly sales records

Monitored and enforced safety, health, and hygiene in kitchen according to OSHA and company's policies.

Certificates:

Entrepreneurship in Restaurant Ownership

Product and Marketing

Franchise Expansions

Staff Management

Product Development in Food Preparation and Menu Creations

Affiliations:

National Restaurant Association-current (Member)

Produce Marketing Association –current (Member)

Food Service Association and Organization since 2007-current (Member)

Society for Hospitality and Foodservice Management-1997-2007 (Member)

References:

*Upon request

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