Customer Service Office

MAKEVA DAWKINS

***-**** ****** **, *******, Alberta T2V 0H7 H: 403-***-**** acwhw7@r.postjobfree.com A highly resourceful, dependable, innovative,and result-driven individual who possesses an extensive amount of knowledge regarding administrate and office procedures. A team player who works collaboratively, and effectively communicates with all levels of staff. Solid know-how of general office procedures

Excellent customer service orientation

Competent at filing and updating records

Exceptional attention to detail with proven

interpersonal skills

Internet acuteness with a proven expertise in

using MS Office applications

Effective organizational skills

Coordinating and arranging repairs to office

equipment

Creating presentations and writing up reports

Proven written and verbal communication skills

in English

Able to organize travel and accommodation

arrangements

Demonstrated ability to work independently and

as part of a team

Proven ability in researching and analyzing data

effectively

Demonstrated ability to remain self motivated

Punctual and reliable

Optimistic

Make clear decisions independently

Patient outlook

Can work without supervision

Teamplayer

Ability to work and cope under pressure

Attention to detail

Ability to multi-task and manage conflicting demands Proven ability to organize personal work priorities Operations Assistant, 09/2014 to Current

Scotia Wealth Management

Provided initial contact to clientele, responding quickly and diplomatically to client concerns to ensure superior service and satisfaction

Developed strong relationships with managers and staff, creating a cohesive and productive team within a deadline-driven environment.

Managed office supplies, organization, and upkeep. Directed routed deliveries and courier services.

Helped distribute employee notices and mail around the office. Screened all visitors and directed them to the correct employee or office. Processed client rebate reconciliation, reporting and check requests. Coordinated work flow among twelve wealth advisers and their associates, by prioritizing tasks, provided any kind of help as needed in order to create a positive work environment and ensured accurate, on-time completion.

Utilized clarity, well-defined goals, and a positive work ethic to establish a spirited organizational culture throughout the company.

PROFESSIONAL SUMMARY

ADMINISTRATIVE ABILITIES

PERSONAL ABILITIES

WORK EXPERIENCE

Administrative Support, 06/2008 to 06/2012

Aston Jones & Associates – Freeport, Bahamas

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Answered and managed incoming and outgoing calls while recording accurate messages. Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Bachelor of Science: General Studies, 2014

Canadian University College - Lacombe, AB

Applied knowledge to problem-solving tasks

Engaged in public speaking

Wrote clear and accurate reports

Conducted Research

Worked hours in the laboratory

Worked in a systematic and organized manner

Collected and observed data with precision and accuracy Member of Pneuma Limnes Theorius (PLT) Club

Microsoft Office training

Conflict resolution training

Soup Kitchen: Distributed meals to the homeless.-Red Deer, AB Hospital Ministries: Participated in worship programs for patients.-Red Deer, AB. Prison Ministries: Assisted in organizing worship program for inmates.-Edmonton, AB Hobbema: Assisted in worship programs for children living on the reserve- Ponoka, AB Alpha House: Prepared lunch for the homeless- Calgary, AB Additional Skills Mission Trip: Organized and led out in ministry programs for various communities.-Mozambique, Africa Available upon request.

EDUCATION

VOLUNTEER EXPERIENCE

REFERENCES

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