Customer Service Security

ALISA L. APONTE

**** ********* *** #* ********* TX 77539

520-***-**** ********@*****.***

Objectives

A highly experienced Security Guard who is committed to complying with the highest work place standards in terms of attendance, health and safety, and conduct towards the public.

Emergency procedures customer service building evacuations, Public interaction, Report writing, Parking enforcement, Security escorts Crowd control, Control procedures Safety and disturbances. Police dispatching experience, walkie talkie, Fire arms, 10- codes, and Phonetic Alphabet.

Education

Security Training Center of South Florida Inc.

April 2015 Certificate

Security Training, Fort Lauderdale Florida

Arizona Southwest Patrol

August 2006 Certificate

Security Training, Yuma Arizona

AG Security & Investments

June 2015 Certificate

Security Training, Houston Texas

Security Training Center

June 2004 Certificate

Security Training, Chicago Illinois

Experience

Front Desk Security April 2011 – April 2016

Happy Headz Kidz Shuttle 3600 Pioneer Parkway Suite 5, Pantego Texas, 76013

10-line Switchboard operator

Providing assistance and guidance to managers, visitors and general staff

Contacting the police, authorities and other emergency services when necessary.

Checking badges of employees, visitors, and verifying authorization of visitors to enter the facility.

Reporting all incidents, accidents or medical emergencies.

Monitoring and patrolling business areas on a consistent basis.

Performing any light maintenance work that may be required.

Daily report writing and computer work

Manager April 2009 – January 2011

Life Uniform 5500 Overton Ridge Rd Suite 260, Fort Worth Texas 76132

Trained and supervised store employees

Gained contracts for uniforms for hospital, clinics, dentist offices and schools

Bank responsibilities and store supply and purchases

Managed inventory and store changes

Assigned daily and weekly goals for employees

Instructed orders and transfers merchandise from store to store

Stock merchandise and reset the store displays

Employee hiring, training and scheduling

Security Guard June 2006 – July 2007

Dole Fresh Plant 3725 South Avenue 3 East, Yuma, AZ 85365

Patrolling assigned areas to ensure the protection of visitors, property and equipment.

Carrying out perimeter checks.

Assessing the security needs of an emergency situation and then acting accordingly.

Enforcing rules and regulations.

Maintaining confidentiality of all security related matters.

Calmly directing people who cause a disturbance to leave the property.

Reporting any suspicious activity to the police.

Checking alarms, locks and fences.

Restrain people who are causing a disturbance.

Verifying identification to insure only authorized persons are permitted on the premises.

Answering queries from members of the public.

Protecting property from theft, vandalism, or accidental damage.

Working with confidential information.

Skills

Police telephone Dispatch since 15yrs experience

Ability to select an effective course of action appropriate to any current situation while following company procedures.

Can work outdoors in adverse weather conditions.

Warning people in a professional manner of rule infractions or violations

Dealing with unruly people in a diplomatic way with the ability to maintain composure when exposed to stress.

Neat and professional appearance.

Outstanding customer service skills and focus..

Strong work ethic; self-starter; results orientated.

Operating complex and standard office equipment such as walkie talkies, computers, fax machine and telephone

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