Technician Customer Service
Resume:
Alexander Hesse
Everett, WA **208
****.*****@*****.***
I am a college graduate with skills including building, troubleshooting, repairing, and consulting on computers.
EXPERIENCE:
Snohomish School District, Snohomish, WA April 2014 – Present
Part time Substitute Technician from April 2014 –Dec 2014
Hired full time Dec 2014
Remote and on-site Desktop support for multiple locations
Network maintenance and support district wide.
Technician
Part time IT worker, providing network, and basic computer support
Worked with ticketing system to organize, and close tickets.
Unisys Technical Services, Seattle, WA Jan. 2011 – Dec. 2014
Computer technician
*Hired as full time employee from Technosoft performing same tasks
Technosoft, Seattle, WA Aug. 2010 - Jan. 2011 (Temporary)
Computer technician
*Servicing Dell computers on site for Unisys Technical Services
*Troubleshooting broken Dell computers
Puget Systems, Auburn, WA Oct. 2009 – Apr. 2010
Computer technician
* Assembled computers
* Repaired and installed computers
* Shipped systems via UPS and FedEx
* Provided consulting services about computer quality
Quality Food Centers, Seattle, WA Apr. 2008 - Oct. 2009
Courtesy Clerk
* Provided Customer Service
* Used problem solving skills
Synergy Acres Jul. 1992 – Aug. 2005
Farm Hand
* Hard manual labor
* Repair of various Agricultural equipment
* Used problem solving skills to improve efficiency
EDUCATION:
University of Washington Sept. 2005 – Jun. 2010
BA in Applied Computational Mathematical Sciences with Specialization in Economics
Certificates:
CompTIA A+ Depot Technician
Multiple Dell DCSE certifications
References:
Matthew Bach - Repair technician and warehouse manager, Puget Systems
Cathy Paneno – Technician Manager, Unisys Technical Services
Edson Rodriguez - Infrastructure, Network Supervisor, Snohomish School District
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