Veronica Torres

***** ******** **. ***. ***, Houston Texas, 77072 832-***-**** acwhw3@r.postjobfree.com

Objective

To obtain a position in Customer Service by providing excellent service and a great atmosphere in resolving questions and concerns quickly in a workplace and to customers. Collaborative team player with service-focused mindset.

Education

CERTIFICATE CURRENT ASHWORTH COLLEGE (ONLINE)

Pharmacy Technician Program

DIPLOMA JUNE 2013 THURGOOD MARSHALL HIGH SCHOOL

Skills & Abilities

Bilingual (English & Spanish)

Organization

Customer Service

Confidentially

Handling money/transactions

Microsoft knowledge (Word, Excel, PowerPoint, Spreadsheet)

Visitrack Software knowledge

Paperport Program knowledge

Medical ICD-9 & ICD 10 codes

Computer efficient

Multitasking

50 WPM+

Licensures & Certifications

Texas State Board of Pharmacy

Registered Technician Trainee Registration No. 255976

Experience

Food Delivery Driver Doordash February 2016 – Current

Provide great customer service to customers and merchants from restaurants. Work through mobile application to do deliveries from local restaurants to your local customers. Be able to have time management to make sure all the items the customer ordered are correct. Make sure the you have all the items to complete the dash order. Ability to work with the employees at restaurants to make sure the customer order is correct as ordered.

DATA ENTRY CLERK EXCEPTIONAL HOME HEALTH INC. SEPTEMBER 28TH, 2015 – FEBRUARY 2016

Revise patients home health services from Physical Therapist’s or Nurses and Home Health Aide’s. Make sure the patients’ medical files are up to date and correct. If any errors are found, I need to edit and make correct adjustments to his or hers home services that are made or were made. Have knowledge of OSHA and HIPAA regulations as well as ICD-9 AND ICD-10 medical diagnosis codes. Send doctor orders that need to be signed. Keep up with when new orders or any new information is kept up to date. File and archive data as well as resources that help manage our patient files in a proper and professional way. Make sure the patients billing invoices match with the visits the Physical Therapist or Nurses went on.

CUSTOMER SERVICE CONSULTANT JOS. A. BANK JANUARY 12TH, 2015 – JUNE 2015

Contributed to answering customer’s questions in a contact call center for Jos. A. Bank Clothiers and responded to emails in an appropriate timely manner from customers and management team. I would manage and resolve customer complaints from store locations. Provided to the customer with merchandise and service information as well as call transfers to their correct department. I would update customer’s information and enter new customer’s data. Being able to process orders or help with troubleshooting issues online as resetting passwords. I identify and escalate priority issues to our management team. Very well with keeping up with my call logs daily and call reports.

BAGGER/CASHIER H-E-B NOVEMBER 12TH, 2013 – JANUARY 2015

Provide excellent service and customer interaction. Collect payments and returns from customer purchases. Having to keep an accurate till. I would obtain a IPM (Items per minute) would be a 26.0+ with a minimal of 24.0 I started off as a bagger and in three months I was promoted to be a cashier. Help customers select merchandise. Keep my work area clean and help with any other duties such as put up inventory and restock. Respond to service inquiries and coordinate resolutions with management and floor associates.

CASHIER FOODARAMA OCTOBER 2012 – 2013

Attend customers and greet in friendly matter. Be aware of the weekly deals for the customer. Assist in helping them find their merchandise. Keep the drawer accuracy. Able to address and resolve customer issues that increased customer satisfaction. Also keeping the workspace clean around your register.

References

Raymond Burgos/ Customer Service Supervisor Jos. A. Bank: 281-***-****

Claudia Grimaldo/ Assistant Service Manager H-E-B: 832-***-****

Emerson Gordillo/ Assistant Service Manager H-E-B: 832-***-****

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