Customer Service High School
Resume:
ZAMIR I.VANEGAS
***** ************ **, *******, ***** 77067
832-***-**** Cell
****************@*****.***
OBJECTIVE
Energetic, motivating leader with ability to effectively manage staff personal as well as residents. Self-starter, strong independent worker. Procedures to generate new ideas improving company's sale's also increasing more prospects/residents. Helping prospects/residents reach their satisfaction to the best of my ability.
SKILLS
* Rent Roll
* Experienced with Yardi
* One-site Software
* Fluent in English, Spanish, and American Sign Language
* Proficient with Microsoft Programs
* Familiar with Section 8 Housing
* Multitask and teamwork
* Type 40 wpm
PROFESSIONAL EXPERIENCE
Metropolitan Staffing Solutions – SteadFast Management Houston, TX – Leasing Consultant Temp. August 5, 2016- Current
* June 2016 - Current
* Generously greeted prospects/residents with professional customer service.
* Providing information on vacant property available for rent or transfer, from walk-ins, answering phones and walking property daily.
* Did daily property inspection before work, during and after work to make sure all trash is picked up from grounds, swimming pool, laundry facilities, and amenities, resident’s patios for tidiness any broken windows or work orders that need to be taken care of.
* Responsible for tidiness in office area and show models and amenities.
* Show property as well as models to potential residents.
* Responsible for processing, and verifying qualification's under company's policy.
* Record daily traffic, call backs, thank you cards sent out, and following up with future resident’s every other day.
* Ensure that the assigned apartment or the property under them have a good occupancy rate.
* Made sure all related forms were properly completed by the applicants – Assisted them in completing the process correctly.
* Conducted several background checks on the clients prior to signing any contract.
* Maintained and documented accurate records of work orders/ traffic new and existing customers for future business purposes.
* Processed rent payments, deposits, and late fees.
* Resident renewals, outside marketing, created and plan resident activities.
* Understand and follow the Fair Housing Laws.
TRG Management – Homestead, FL – Leasing Consultant
* April 2005 – February 2014
* Generously greet prospects/residents with professional customer service
* Providing information on vacant property available for rent or transfer from walk-ins to answering phones and walking property daily.
* Daily property inspection, all trash is picked up from grounds, swimming pool, laundry facilities, and amenities, resident’s patios for tidiness any broken windows or work orders that need to be taken care of.
* Tidiness in the office work environment and property
* Processing, and verifying applications due to qualification under company's policy.
* Record daily traffic, call backs, thank you cards sent out, and following up with future resident’s every other day.
* Ensure that the assigned apartment or the property under them have a good occupancy rate.
* Made sure all related forms were properly completed by the applicants – Assisted them in completing the process correctly.
* Conducted several background checks on the clients prior to signing any contract.
* Maintained and documented accurate records of work orders/ traffic new and existing customers for future business purposes.
* Understand and follow the Fair Housing Laws.
NCO Call Center- Houston, TX – Best Buy Geek Squad Inbound CSR
* January 2000-2005
* Answering inbound calls using company call flow policy.
* Verified customers order purchased and scheduled geek squad technicians for repairs/installations appointments.
* Assisted with light computer technical support and basic system restore based on their operating system.
* Made sure all calls were answered and completed in a timely mannered with customer’s satisfaction to the best of my ability.
•EDUCATION
•Current – Victoria Beauty School – Renewing License
•2003 – 2005 – BEN’NYE Theatrical Make Up & Stage Production – M.U.A License
•1998 – 2001 – Douglas Mac Arthur High School – High School Diploma
REFERENCES
Available upon request
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