IT Support Specialist / Help Desk Management

BOGDAN I PANDREA

Phone: 786-***-**** Email: *************@*******.***

PROFESSIONAL SUMMARY

Versatile, highly motivated and results-oriented IT Support professional possessing a proven record of achievement in system analysis and maintenance, computer training, project/program management, end-user relations and operations management. Extensive experience in all LAN/WAN topologies and PC and Server environment. Adept at analyzing user's needs and, follow-up on various issues through resolve/resolution. Exceptional analytical, organizational, communication, and interpersonal skills. Demonstrated ability to work independently or as an integral part of a team, to achieve objectives and meet deadlines.

SKILLS

System Disaster Recovery

Requirements gathering

Project cost planning

Market research

Detail & Results-oriented

Effective multi-tasking

Strategic planning

Server, PC, Laptop Hardware

Team player

Systems Analysis, Integration, Lifecycle

Wide Area and Local Area Networks

Multi-User/Vendor Environment

Win7/10 / Server 2003/2008/SQL Configuration

Training and Support

Change Management

End-User / Help Desk Support

WORK HISTORY

IT Support Specialist, 06/2007 – Current – BNP-PARIBAS, Miami, Florida

Provided assistance and technical support to end users, troubleshoot/resolved/escalated requests/issues

Maintained and updated the BNP-Paribas Miami IT department documentation/procedures manual, including the data backup and recovery policies

Exposure to MS SCCM Server Console, updating/creating records for new builds, PC’s, servers, laptops, check package deployments/failures

Maintained and updated the corporate IT inventory database

Managed and implemented IT related projects involving IT changes, conversions and upgrades

Collaborated with the Bank’s CISO for the IT department’s regulations and audit examinations

Daily monitoring servers/network/VOIP Phones/applications/wireless network and other infrastructure for optimum performance, integrity and uptime

Experienced with several ticketing systems: Remedy, ServiceNow, SailPoint, MyIT.

XP/Win 7 Workstations/Laptops and Win 2003/2008 and SQL Servers installs/administration

BCP/DRP planning, infrastructure/applications upgrade, testing and BCP/DRP exercise completion

Managed the local AD OU and, departmental/user shares/accounts creation and permissions

UAT tester for various application(s) packaging and installation/maintenance/administration

Core banking reporting support to business units through: Business Objects, Great Plains, AS400

Hardware/Telecom vendors liaison, purchasing and issues escalation

Liaison with our IT teams in NY, Paris, Geneva, Singapore for infrastructure/software upgrades

Implemented Bank’s Data Protection infrastructure/application - installation/maintenance

Backup/restores with Veritas/Symantec, CA Arcserve, IBM TSM

Imaging/Cloning with Ghost/PXE/iMage, OS images for rapid deployment of new workstations/servers

Maintained the company’s Intranet Web Site

Experienced with remote support techniques and tools, Team Viewer, RDP and VNC

Mobile devices end user support – BlackBerry and Mobimax Laptops

Set up staff workstations with PCs, phones, mobile devices and laptops

Maintained/Setup audiovisual equipment, including overhead projectors and video conferencing equipment

Completed Course - Administering MS Exchange Server 2016 – July-2016

Completed Course - VMware vSphere5.5 Install, Configure, Manage – November-2014

BOGDAN I PANDREA

Phone: 786-***-**** Email: *************@*******.***

Assistant Manager, 06/2005 to 08/2006

A.G. Computers, Toronto, Ontario, Canada

PC's and Servers cloning/installation and upgrades, Wireless/Wired Networks.

Serviced and troubleshoot desktop/notebook computers and printers

Windows 2000/XP/Linux OS Installations

Antivirus software installs and virus/malware removal

Assistant Systems Manager, 03/2004 to 05/2005

Royal Caribbean International, Miami, Florida, USA

End-User Support

Delivered on-site IT and AV technical support for cruise ship passengers and staff

Set up staff workstations with PCs, phones and printers

Set up bars/restaurants/shops with POSs

Coached and mentored 2 new staff members

Lotus Notes configuration and administration

Assistant Systems Manager, 11/2002 to 03/2004

Tiger Drylac Inc. - Guelph, Ontario, Canada

End-User Support, analyzed end-user needs and established end-users accounts/permissions and security

Part of the team in charge with the implementation, of the barcode system in the plant’s warehouse

Installed and configured servers and built/upgraded workstations

Serviced and troubleshoot routers, switches, hubs, desktop/notebook computers and printers

Database administration and maintenance, Crystal Reports, Access

Systems Tester/Analyst / Special Repairs, 10/1998 to 10/2002

Celestica International Incorporated, Toronto, Ontario, Canada

Worked with existing IT staff in providing assistance in testing software development, creating implementation and test plans, and other projects

Special repairs, assembly and functionality tests of PCB's for SUN and CISCO switches and routers.

EDUCATION

Associate of Science: Computer Systems Technology/ /Networking, 2002

Seneca College of Applied Arts & Technology - Toronto, Ontario, Canada

3.8 GPA

Graduated with Honors

Coursework in Computer Science and Information Technology

LANGUAGES

English, Romanian, Spanish, French

Contact this candidate