Customer Service Representative
Resume:
Juanita Lopez
Houston, TX ****8
Phone: 832/407-6656
Objective
Seeking a position in a growth-oriented environment where my knowledge in the customer service fields can be fully utilized to improve customer satisfaction and enhance the company’s expectations.
Work History
Houston Community College
Continuing Education - Language Dept.
Support Specialist Nov. 2013-Present
Duties
Serve as primary customer service representative to promote and ensure student access, success, and to promote customer satisfaction.
Serve as a resource in providing general information over the phone, and in person to students, faculty, staff, and community.
Perform one or more of the various tasks required in processing a student’s application for
admissions and registration.
Collect and enter all enrollment information.
Establish and maintain student
Houston Community College
Continuing Education
Enrollment Assistant January 2013-Nov. 2013
Duties
Serve as primary customer service representative to promote and ensure student access, success, and to promote customer satisfaction.
Serve as a resource in providing general information over the phone, and in person to students, faculty, staff, and community.
Perform one or more of the various tasks required in processing a student’s application for
admissions and registration.
Collect and enter all enrollment information.
Establish and maintain student and program files and records.
Other duties as assigned.
Houston Community College
Admissions Office
Enrollment Assistant April 2009-December 2012
Duties
Facilitate students with completion of admission application.
Perform document tracking to better serve students; collects and maintain sensitive records.
Assist students with intake of paper work.
Deal directly with students either by telephone of face to face
Handle office routine inquires.
Operate office equipment such as computer, copier, fax machine, etc.
Refer student to appropriate officer or department.
File correspondence and other records/documents.
Type correspondence and other documents.
Provide general information to students.
Other duties as assigned.
Education
University of Houston-Downtown Houston, TX
Bachelor in Education 2012-Present
Houston Community College Houston, TX
Associate in Arts 2009-Transfer 2012
Furr High School Houston, TX
High School Diploma 2004-2008
Knowledge, Skills and Abilities
Bilingual: English/ Spanish
Knowledge of customer service principles and practices.
Ability to communicate courteously and effectively with a diverse population.
Knowledge of relevant computer applications
Understanding of Microsoft Word, Excel, Access, PowerPoint.
Proficient use on PeopleSoft 9– Enrollment Services
Manage time effectively.
Patient and tolerant in dealing with student problems.
Work under minimal supervision.
References:
Michelle Alexander 713-***-****
Fidencia Jasso 713-***-****
Alva Guzmán 713-***-****
Lorena Sánchez 713-***-****
Contact this candidate