Customer Service Teacher

Bernadette Floyd

Phone 601-***-****

*********@***.***

Florence, MS 39092

.

EDUCATION: American Intercontinental Univ. (On-line) 04/ 2006- Present

-Hinds Community College, Raymond, MS 06/ 1998- 05/ 2001

-Applied Associates/ Paralegal Studies

-Dean’s List, Vice President of H.C.C. Legal Student Association

-Scott Central High School, Forest, MS 08/ 1989- 05/ 1993

-POPARD training;

-Introduction to Autism; Introduction to Asperger Syndrome (AS); Classroom Strategies; Understanding Challenging Behaviours; and Social Skills

- Geneva Centre for Autism

-to enhance knowledge about Autism Spectrum Disorders (ASD)

Video and audio presentations (online)

-Introduction to Asperger Syndrome: Primary/Junior

-Introduction to Autism Spectrum Disorders

EMPLOYMENT HISTORY:

Kelly Educational Staffing

Substitute teacher

Byram and Pearl, MS 09/2012- 05/2013

Implemented the lesson plans left by the permanent teacher.

Upheld and enforce school rules, administrative regulations and School Board Policies

training in classroom management techniques and teaching strategies

worked as personal request as a Special Education teacher assistant for 15 weeks.

AmeriCorps Byram,Ms 08/2010-09/2012

Service Member Tutor

National service tutor volunteer in Gary Road Elementary

National service projects on national service days

Received mandatory First Aid and CPR

Children’s Choice Childcare 01/2009-08/2010

Manage all level classrooms

Clearance to work with children of the AF childcare center

Completed first level of required first aid workshop

Forest Municipal School District, Forest, MS 01/2008-12/2008

Substitute teacher

Implemented the lesson plans left by the permanent teacher.

Upheld and enforce school rules, administrative regulations and School Board Policies

Department of Justice via C.A.C.I. 05/2007-07/2007

contractor/paralegal

Kids Out and About Inc 09/2006-11/2007

Tutor

Helped assess student’s progress by observing performance and recording relevant data.

Work with students individually or in small groups listening while students read, reviewing or reinforcing class lessons, or helping them find information for reports

Prince George’s County Public Schools 12/2006-05/11-2007

Substitute teacher

Implemented the lesson plans left by the permanent teacher.

Upheld and enforce school rules, administrative regulations and School Board Policies

Worked as a Long Term Substitute (Kindergarten Autism) helped assess student’s progress by observing performance and recording relevant data. Also as a day to day sub within the autism program as needed at Skyline elementary.

Children’s Developmental Center, Andrews Air Force Base, MD 10/ 2005- 08/2006

Manage pre-toddler classroom

Organized art projects, impromptu songs and physical exercises

Adhere to daily lesson plans

Hands-on interaction with social skills and self-esteem

Clearance to work with children of the AF childcare center

Completed first level of required first aid workshop

Forest Municipal School District, Forest, MS

Teacher Assistant 09/ 2003- 08/2005

Performance evaluation after working with lead teacher was excellent.

Provided instructional and clerical support for classroom teachers

Supported the daily classroom activities

Assisted teacher with lesson planning and teaching new educational skills

Tyson’s Food, Forest, MS

Security Guard 07/2003-09/ 2003

Koch Foods, Forest, MS

Security Guard 06/2000-10/200 and 10/ 2002- 07/ 2003

Veterans Affairs Regional Office, Jackson, MS

Work-Study Adjudicated File Room 09/ 1999- 04/ 2002

Assisted with file classification

Data entry

Operated copying and fax machines

Slaughter, Constance Law Office, Forest, MS

Paralegal Intern 05/ 2000-08/ 2000

CREDENTIALS:

“Can do” attitude; work very cooperatively with legal and non-legal staff.

Excellent working relationship with other employees and members of the public.

Effective problem solver; prioritize and detail oriented

Proficient in law office terminology

Microsoft Excel; Microsoft Word, Microsoft Windows 10 key PowerPoint

Additional skills include customer service, general office support. Researched modules and worksheets, which my teacher and class could benefit from.

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