Management Manager

Location:

Pascagoula, MS

Salary:

$15/hr

Posted:

September 06, 2016

Contact this candidate

Resume:

Deborah W Brooks

**** ******* *****

Pascagoula, MS 39581

Day Phone: 228- 769-0160

Email: *********@***.***

WORK EXPERIENCE

Sirius Technology Services 09/2013-04/2016

Chevron, Pascagoula, MS

Administrative Assistant/Execution Clerk

Position with Chevron to assist with clerical duties during plant turnarounds. Attend daily meetings, assisting with Power Point presentations, maintaining excel spreadsheets, process electronic work orders, assemble materials for company reps and contract representatives and maintain headcounts. Set up and maintain files for work orders. Document control. Assist Operators and turnaround tech whenever needed. Process force reports, required paperwork for permits and completion of MOCs, and process blind tags. Process and deliver routine project electronic work orders to Chevron Shops.

Lockheed Martin, Full Spectrum Leader 03/1995-09/2012

Keesler AFB, MS US

Chief, RMC

2005-2012, Chief of Referral Management Center: Responsible for the day to day operations of the Referral Management Center. Assign tasks to 17 members of the RMC which include nurses and administrative staff on four different contracts. Implements polices related to routine outpatient PCM to specialty referrals. Reviews and/or oversees review of referrals to ensure the appropriate process is adhered to. Provides oversight of initial scheduling of specialty consult appointments by RMC clerks and coordinates processes with MTF clinics and the MCSC. Coordinates referral process and training with clinics to manage access and capacity issues within DoD policy guidance. Maintains oversight of specialty consult database using Microsoft Excel and analyzes the data at least quarterly or as needed to determine patterns, trends, and profiling of providers and clinics. Coordinates administrative office functions, assists in metrics development/tracking, and maintenance of equipment and supplies. Ensures that the MTF Capabilities Report and MTF Right of First Refusal (ROFR) Report are reviewed/updated as required in a Power Point presentation.

2003-2005, LMIT Task Leader, Supervisor of RMC, and POC for DoD Pilot RMC Program: Responsible for restructuring the RMC at Keesler Medical Center according to DoD Business Rules. As a member of the WIPT team I helped establish business rules, guidelines and the RMC set up. As supervisor of the RMC I was responsible for day to day operations and staffing. Implementing new policies and procedures for the RMC with specialty clinics in the medical center. Presented metrics to leadership via Power Pont presentation.

1995-2003, Lead Clerk in RMC: As lead clerk I was responsible for training all new personnel, implementing policy and procedures. Presented metrics to leadership via Power Point presentation.

SUMMARY OF SKILLS:

Extensive knowledge of Microsoft Word, Excel and Power Point, CHCS, ICDB/RMS/RMSTR, DEERS, and AHLTA. Assisted in writing Referral Management Manual, MOU with Humana, and Policy within the MTF. Counseled patients on treatment availability and priority of care. Oversee training requirements, assign and monitor workload. Interact (oral and written) with Humana (local, Texas and admin offices), senior leadership, providers, admin and military within the MTF as well as other MTFs Air Force, Army and Navy, civilian providers and patients. Resolve any patient problems that are brought to my attention or refer complaints to individuals able to resolve them. I have experience with beneficiary eligibility, including various Secretary of the Air Force Designee programs, as well as eligibility for care of Guard/Reserve and Wounded Warrior Programs. I have complied statistics for the Executive Committee, ACM, TOPA, and Access to Care Group. I have over 25 years of management experience and am skilled in solving complex personnel problems. I am extremely organized and am skilled in oral and written communication, preparing reports and compiling statistics.

The Johns Hopkins University School of Medicine

5/1980 - 11/1994

Baltimore, Maryland US

Administrative Manager

Administrative Manager for the Department of Biological Chemistry, the largest department in The Johns Hopkins School of Medicine. Oversight of federal grants, private grants and company contracts that totaled more than $9.3 million. Directly supervised 12+ employees, responsible for departmental payroll and travel benefits for over 150 department members.

EDUCATION

The Johns Hopkins University School of Continuing Studies,

Baltimore, MD

Business, Management Classes working toward Business Management Degree

Lafayette High School, Buffalo, NY

diploma

ADDITIONAL INFORMATION

I have 17+ years experience in the Referral Management Center at Keesler Medical Center. I began in 1995 when the RMC was first implemented and had a staff of 2. Through the years as Lead Clerk the responsibilities and duties increased we grew to a staff of 8. In 2003, when DOD mandated that all MTFs have a Referral Management Center Keesler was a member of the pilot program which consisted of 11 MTFs. As Chief of the RMC and POC for the RMC Pilot Program I was instrumental in setting up the RMC as it is today at Keesler Medical Center with a staff of 12, processing approximately 4,000 referrals/month. In July 2005 the KMC Referral Management Center was named the "Model Referral Management Center" in the Air Force.

I'm Finished

REFERENCES

Mr. Steve Allen

Project Manager

Lockheed Martin Corp.

1777 NE Loop 410

San Antonio, TX 78217

Office: 210-***-**** x 428

Cell: 210-***-****

Ms. Leigh Welborn

Neighbor (for 12+ years) and co-worker at Chevron

3604 Mercier Drive