Accounts Payable Customer Service

Laura Corral

**** ******** ** ****, ** *****-**** 915-***-**** acwhu9@r.postjobfree.com

Career Objective

Seeking management position to utilize my educational background in Business Management and 10+ years of experience in accounting functions.

Education

University of Phoenix, El Paso, TX

Masters Degree in Management/Business Administration – GPA 3.06/4.0

Bachelor of Science in Business/Management – GPA 3.16/4.0

Relevant courses include: Marketing, Accounting, Strategic Planning, Finance, and Human Resources

Developed team methodology to corroborate on projects in a virtual environment

Lead several team projects to contribute and compiled each member’s contribution to edit prior to presentation

Professional Experience

Resource Corporation of America, El Paso, TX

Supervisor of Patient Services, October 2015 – present

Manage on-site Lien Specialist team to ensure prompt lien recordings and releases

Ensure adherence to all company policies and procedures by all onsite employees and coordinate with hospital management to address variances in process or procedures

Guide staff in daily process and provide feedback and guidance on questions/cases which they may not be familiar

Complete account audits and reporting

Prepare month-end reports

Assist team with generating and reviewing in-house census/referrals and identify patients eligible for third party collection activities

Investigate and verify all details related to the accident including verifying the patient received medical treatment within the 72 hour required timeframe

Gather all and any necessary police reports or other public documents

Initiate and complete the lien process to include creating the Notice of Claim of Lien, notarizing lien, and filing lien at the county courthouse

Recording the docket number in the company database and the hospital database

Notify appropriate insurance companies and/or attorneys of any lien filed and/or released

Send all interested parties copies of the lien filing along with the itemized billing and final bill totals

Maintain consistent communication with insurance companies, attorneys, adjusters, patients and other interested parties to help ensure maximum reimbursements

Request letters of protection from attorneys as needed

Ensure accurate records of all filings are maintained

Manage the release of any liens upon receipt of payment/settlement arrangement made

Provide counter offers on bill to settle account with maximum reimbursement

Delegate duties to staff as needed to cover special assignments or duties of other staff if employee is in need of assistance

Prepared to assist in extra duties of staff as needed

Ensure any reimbursement payments received correspond to the balances shown in hospital records and contact the payer to facilitate corrective payments if insufficient payment received

Take corrective actions/measures to resolve employee issues from escalating

Automated Data Processing, El Paso, TX

Payroll Consultant, April 2011 – September 2013

Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.

Provide application support, guidance, and best practice information to clients regarding payroll business and general ledger balancing.

Compute wages and deductions, and enter data into computer application.

Process paperwork for new employees and enter employee information into payroll system.

Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.

Verify attendance, hours worked, and pay adjustments, and post information onto designated records.

Keep track of leave time, such as vacation, personal, and sick leave for employees.

Compile employee time, production, and payroll data from time sheets and other records.

Process and issue employee paychecks and statement of earnings and deductions.

Issue and record adjustments to pay related to previous errors or retroactive increases.

Provide information to employees and managers on payroll matters, tax issues, and benefit plans.

Research state and other statutory requirements regarding payroll and local, state, and federal tax requirements.

Keep informed about changes in tax and deduction laws that apply to the payroll process.

Compile statistical reports, statements, and summaries related to pay and benefits accounts, and submit to appropriate departments and/or benefit carriers.

Assist clients with preparing 1099 forms accurately to comply with IRS rules and regulations.

Prepare and balance period-end reports, and reconcile issued payrolls to bank statements.

Coordinate special programs that involve payroll deductions.

Analyze employment-related data and prepare required reports.

Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA) and appropriate statutory laws or legislative rulings that impact payroll processes such as The Patient Protection and Affordable Care Act (ACA).

Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.

Consistently monitor and follow up on open client issues until successful completion by working with internal technical support, various production departments and additional ADP Service hubs as needed to identify resolutions.

Research, analyze, and test resolution outcomes in order to resolve client issues correctly.

Comply with Sarbanes-Oxley Act to record communication with clients professionally and effectively.

Banking Representative, March 2009 – April 2011

Gather risk-related data from internal or external resources such as Dun & Bradstreet (D&B) application site reports and client relationship history with the company.

Analyze credit data and financial statements to determine the degree of risk involved in extending credit to clients.

Produce reports that outline findings, explain risk positions, and recommend ways to control or reduce risk.

Provide statistical modeling advice to other departments.

Document and ensure communication of key risks that comply with the Sarbanes-Oxley Act.

Consult with clients to resolve risk issues by requesting other methods of funding payroll accounts.

Return Item Specialist, October 2007 – March 2009

Awarded Associate of the month for February 2008 and December 2008.for outstanding client service achievement for both internal and external clients.

Research client payroll history to determine if a client’s returned unpaid payroll enhanced company’s risk.

Implement necessary payroll safeguards to limit company’s risk by conducting business with client.

Initiate contact with client to resolve returned unpaid payroll item within five days of notification.

Monitor bank wires to apply to returned unpaid payroll items so that placed safeguards could be removed.

Process client termination from company services in the event the company was not reimbursed for the returned unpaid item.

Create correspondence to client notifying client of termination from company services or for returned item fee.

Maintain an 87% collection rate of reimbursements to the company.

Franklin Connections LP, El Paso, TX

Accounting Specialist, February 2005- August 2007

Compile information regarding new accounts, enter account information into company system, and file related forms and other documents.

Request credit information from potential client’s trade references to establish line of credit.

Verify purchase orders and invoices for accuracy prior to including items on weekly payment run.

Weigh envelopes containing statements or supplier payments to determine correct postage and affix postage, using metering equipment.

Notify and follow up as necessary with clients of open or pending accounts by mail, telephone, or e-mail.

Arrange for invoice repayment with clients based on client financial situations and review terms of sale for future orders.

Persuade clients to pay amounts due on credit accounts or non-payable checks.

Maintain and monitor aging reports to identify overdue accounts.

Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

Perform various administrative functions for assigned accounts, such as recording address changes and updating credit ratings versus amounts purchased by clients.

Receive payments and post amounts paid to client accounts.

Research validity of client deductions/claims by collecting pertinent backup documentation for proper approval to issue credit on client account.

Receive and review accounts payable requests for accuracy to enter into company system.

Receive approval from company officers for voucher check requests.

Reconcile expense receipts to total amount reimbursement request.

Review accounts payable aging report to comply with payment terms.

Process accounts payable check run to determine accuracy and completeness to also include payments to be accrued at month end and year end.

Verify with purchasing department that submitted payables are accurate.

Maintain consistent accounts receivable and accounts payable policies.

Train or educate temporary hires in accounts receivable and accounts payable processes.

Maintain proper documentation order for quarterly and yearly audits to provide documentation to external auditors.

Helen of Troy LLP, El Paso, TX

Account Credit Collection Representative, December 2000 – June 2003

Practice general account receivable procedures in maintaining individual client accounts.

Reconcile and apply receivables to open invoices.

Code customer deductions/claims on receivables accordingly.

Coordinate with accounts payable for reimbursement to clients.

Communicate daily with established customers or sales directors in collection efforts or to resolve customer disputes.

Calculate customer sales accruals, volume rebates, and advertising allowances for customers.

Create spreadsheets for various special projects within the finance/credit department or for customer’s accounts.

Monitor customer’s supplier websites or other trade journals for accounts payable information or important operational changes.

Create and maintain proper document trail for customer deductions/claims for auditors, internal and external.

Additional Skills

Experienced with Microsoft Office Suite such as Word, Excel, PowerPoint, Outlook, QuickBooks and other office applications and accounting databases.

Ability to work as a team member or independently in order to effectively communicate with co-workers, management, and external parties.

Possess analytical skills for effective problem-solving.

Possess excellent organizational and prioritizing skills.

Developed presentation skills to present varying topics to differing audience sizes as a member of Toastmasters Club #1403886, District 23.

Skilled in gathering data pertinent to record keeping to comply with the Sarbanes-Oxley Act.

Customer service skills honed to delve into root issue of customer inquiries and exceed customer expectations while being able to multi-task.

Serve as technical advisor for the Center for Employment Training Accounting Advisory Board, El Paso, TX.

Notary Public for the State of Texas, present – April 29, 2018

References available upon request

Contact this candidate