Sales Customer Service

Joni Rubert

** ******* ***** ***, ******** Springs, NY 12866 M: 607-***-****

E: **********@*****.*** LinkedIn: https://www.linkedin.com/in/jrubert

Sales, Marketing and Brand Aficionado with extensive experience promoting consumer products while leading highly- functional teams. Especially effective at overseeing multiple markets, conducting presentations and establishing close community relationships. Known for “thinking big” and attaining goals. Recognized by colleagues for the ability to stay one step ahead of the game and to begin each day with a smile, a task list and a (very) large coffee.

Open to relocation and travel.

Areas of expertise span a broad range of interrelated functions, including:

Sales & Marketing

Staff Management

Corporate Sponsorships

Meetings / Special Events

Recruiting / Training

Fundraising

Scheduling

Motivating / Mentoring

Customer Service

Advertising

Analysis

Press Releases

Promotions

High-Level Budgeting

Media Placement

Community Relations

Strategic Planning

Inventory Control

RELEVANT PROFESSIONAL EXPERIENCE

Combined Insurance, Saratoga Springs, NY Present

Sales Agent & Account Executive

Generate sales through negotiation with prospective and existing clients

Meet production and activity goals

Lead incentive-driving company meetings

Demonstrate and educate others of relevant company sales materials

RealtyUSA, Saratoga Springs, NY Present

Licensed Real Estate Salesperson

Assist clients with property sales and development

Hold open house inspections, instructing clients on best practices for selling success and liaising between renters/owners and prospective buyers for property inspections

Preparation of legal documents including listings and sales contracts

Liaise with lenders, home inspectors and pest controllers prior to contract negotiations

Ensure terms and conditions of agreements are met

Maintain and liaise with clients, thereby building relationships with clients to encourage returning business

Coordinate property closings and oversee document signings

Analyze market trends to determine competitive market prices

Avon Products Inc., Binghamton, NY 2007 to 2012

District Sales Manager

Responsible for the success of vast geographic territories, generating over $2+ million in sales annually

Recruited, trained, managed and motivated a team of 750+ Independent Sales Representatives

Grew and sustained profitable revenue, consistently exceeding a 5-figure, bi-weekly sales goal

Planned, produced and executed field meetings, including corporate events, recruiting seminars and strategic representative programs

Vornado Realty Trust, Valley Stream, NY 2000 to 2006

Marketing Director - Green Acres Mall

Managed $1,000,000+ marketing budget & plan, keeping a variance of less than .01%

Planned, produced and executed mall promotions, special events and fundraising initiatives

Contracting of celebrity talent and political figures in collaboration with corporate sponsors for live events

Approved and oversaw the purchase of company-wide advertising campaigns and media placement

Analyzed results of advertising campaigns and media placement to strategize future special events and sales productivity programs

Created and distributed press releases to build solid relationships with media partners

Established and developed relationships with local businesses and national charitable organizations

Specialized in value enhancement and sponsor partnership opportunities

Edison Brothers / Rainbow Apparel, Long Island, NY 1997 to 2000

Regional Market Manager / Multi-Concept

Managed multi-concept, multi-location retail sites to coordinate branding promotions, cost control methods and field inspections

Recruited, hired, scheduled and managed all store personnel

Executed training programs focused on education and adherence to local laws and regulations, maintaining inventory control and loss prevention guidelines and execution of corporate visual directives

Created and implemented a District Standard Employee Incentive Program, increasing revenue by 24% within 4 months

Planned and executed management staff meetings, holiday initiatives, corporate special events and customer search initiatives

Responsible for division budget control as well as all location inventory control, expense accountability and risk management

Expanded sales to include mass-market accounts and crossover product solutions

Acted as the main liaison between corporate and the field with an emphasis on retention strategies and customer relations

Implemented and maintained positive landlord-tenant relations within all applicable locations

Achieved esteemed Customer Service Excellence Trainer Award within 6 months of employment

PROFESSIONAL AFFILIATIONS

Member, Board of Directors, The1890 House and Victorian Museum

Member, NYSAR New York State Association of Realtors®

Member, NAR National Association of Realtors®

Member, GCAR Greater Capital Association of Realtors®

RELEVANT SKILLS

Proficient knowledge of Microsoft Word, Excel, PowerPoint and Outlook

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