Customer Service Manager
Resume:
Keva Williams
Clinton Township, MI 48036
Objective:
Secretary Position/Customer Service
WIC Breastfeeding Peer Counselor/Educator
Superb customer service to every client. Consistently being professional via phone and in person. Being accessible to WIC clients that are pregnant and breastfeeding. Offering
encouragement, breastfeeding education, basic problem solving, via one on one contact, phone, breastfeeding support groups and appropriate referrals as needed.
Experience
Moms and Babe Too MIPH
WIC Breastfeeding Specialist
Jan 2015 – Current
The Institute for Population Health
WIC Breastfeeding Specialist
Oct 2012 – Jan 2015
Detroit Health and Wellness Promotion
WIC Breastfeeding Peer Counselor
Oct 2010 – Oct 2012
State Of Michigan Breastfeeding Basics Communication Course Trainer (I teach this 4-5 times a year)
March 2014- October 2015 (contract renewed for new fiscal year 2014-2015)
October 2015 – 2016
Current 2016 (contract renewed for new fiscal year 2016-2017 )
The USDA WIC Advisory Council Board
June 2012 – June 2014
http://www.fns.usda.gov/wic/national-advisory-council-maternal-infant-and-fetal-nutrition
Accomplishments
● Completed the 2010 State Breastfeeding training at WIC Breastfeeding Basics
Conference
* Attended the 2014 Michigan WIC Conference
Burger King Manager in training
Warren, MI Oct 2009 - Aug 2010
Provide excellent customer service and high quality foods
Accomplishments
● Passed Servsafe course
● Attended various training
● Problem solved various new strategies for promotion of products
● Being accountable to the public and ensuring a safe fun environment
EDUCATION
GED 1994
WIC STATE BREASTFEEDING TRAINING Nov 20
Community College Credit Hours 1994-2012
Doula (Labor & Postpartum) training 2011-2012
SKILLS
● Digesting information and applying appropriate actions
● Strong public speaking skills
● Motivating people
● Reaching beneficial conclusions from research
● Relating to people
● Troubleshooting, and providing facts/answers
● Recognizing problems
● Strong communication skills
REFERENCES are available upon request
Contact this candidate