Mobile: (+*** **) ******

E-mail: acwhsk@r.postjobfree.com

DOB:28/07/1985

Yenok Grboyan

Employment

**** ***-**** *** ************

BetConstruct is a software development company which provides products and services for gaming industry. The company offers development, integration and support for a variety of betting and gaming products designed for online and land-based operators.

Partner development specialist

Operate as a lead point of contact for partners

Ensure necessary actions are undertaken by the account management team

Serve as trusted point of contact for prospects and new clients

Ensure the timely and successful delivery of the solutions according to the customers’ needs and objectives

Create systems and procedures to streamline partner management

Identify opportunities and collaborate with sales team to ensure growth attainment

Using the existing network of industry contacts generate new business

Create customer feedback surveys and KPI's for account management team

Participate in creation of business process management 2014 Mar-2015 Dec Intracom Armenia

Multinational Telecommunication and IT solutions provider. Design, integration, installation and support of large-scale projects on a turnkey basis.

Account Manager (B2B)

Company’s contact person to telecommunication and internet services providers

Forecast and identify customers’ needs

Prepare, analyze and submit RFP packages

Follow the enterprise market trends

Review customer requirements and examine company’s ability to participate in the announced tenders

Promote existing solutions from the company’s portfolio of products

Participate in contract reviews and cost-benefit analyses with the project team

Maintain on-going business solutions

Prepare offers in cooperation with the technical, legal and finance departments as well as with the parent company relevant specialists as needed

Monitor the implementation of the projects, review the reports and the operation quality level after delivery in order to propose improvements and to identify future customers’ needs

Operate and update CRM system used between the subsidiary offices

Maintain daily/monthly reporting to the management

Coordinate and handle the required negotiations both with customers and vendors

Maintain and develop good relationships with accounts key persons

Attend to business forums, expos and arrange relevant business meetings upon need

Use contacts and opportunities to generate new businesses 2013-2014 Omnicomm Armenia

Hardware manufacturer and software developer of fuel control systems. Sales Manager (B2C)

Maintain and increase the sales of the company

Reach the targets and goals set for the time period

Establish and expand company’s customer base

Develop relations with existing customers

Increase business opportunities through various routes to market

Create and develop sales strategies for company’s products and services

Collect and analyze customer feedback

Analyze current procedures and identify opportunities for improvement

Work closely with the company’s management in the process of designing and implementing marketing and advertising campaigns 2010-2014 Firestar Diamond

From rough to retail, Firestar Diamond has successfully established a significant global presence in the diamond and jewelry industry. Project Manager

Manage and control daily operations throughout the company

Coordinate relations with external and internal stakeholders

Monitor staff exchanges among the subsidiary offices

Perform import, export, customs clearance and freight related processes

Monitor documents flow within the organization

Prepare invoices, contracts, purchase orders, monthly expense reports, etc.

Control company’s budget and make sure for the relevant funds transactions to be on time

Assist in maintenance and control of the inventory

Establish and improve relationships with project-related key persons

Perform procurement, review relevant contracts along with legal and finance departments

Monitor relationships with foreign and local suppliers

Participate in recruitment process, review of employment contracts in accordance with RA laws

Manage and improve business processes throughout the company

Perform email reporting with head and subsidiary offices 2005-2007 Integrated Management Solutions

Integrated Management Solutions is one of the Leaders in the sphere of Quality Management Consulting & Training in Armenia. Business Consultant

Participate in the processes of implementation of International Quality Management Systems (ISO 9000 series) in the companies

Monitor business practices of existing and potential clients

Analyze operation and document flows for finding bottlenecks

Participation in all required quality management trainings and seminars

Maintain and develop relationship with potential customers

Search the market for new business opportunities Education

2007-2009 American University of Armenia, Department of Industrial Engineering and Systems Management, Master’s degree (minor in Business Management) 2002-2007 State Engineering University of Armenia, Department of Cybernetics, 5-year diploma in Quality Management

Self-employed, freelancing

2015 (3 months) iReviews- US based company dedicated to reviewing and recommending the breakthrough technology of the future.

Sales Team Manager (Freelancer)

Initiate and develop new business relationships & leads with existing and potential clients (emailing, cold calls)

Meet sales goals providing reasonably detailed weekly reports

Establish and maintain pricing policy

Making sure that all freelancers are completing their tasks to the satisfaction of the business plan

Working within a budget that is subject to change each month and adapting accordingly

Hiring and dismissing personnel as needed based on performance and/or budget

Manage all the negotiations with the clients

Maintain an open line of communication with the team on sales progress 2014-2015 Texx - UK based software development and consulting company. Hired as a Freelance Remote Project Manager to handle a project delivered by Yerevan based developers’ team.

Remote Project Manager (Freelancer)

Manage and coordinate local development team

Handle the process of remote development and delivery

Ensure team awareness on the project goals and needs

Prepare required reports and meet established project deadlines

Analyze business requirements to create corresponding project tasks

Build and develop relationships with stakeholders 2012-2014 GY Jewelry – Online custom CAD design, modeling, sales and support Sole Trader/Business Development Manager

Search and identify potential customers

Establish and develop relationships with new clients

Plan, implement and search ways to achieve the desired results

Establish and maintain pricing policy

Perform the required cost analyses

Perform day-to-day email marketing activities

Manage social media marketing strategy focusing on LinkedIn, Twitter, Facebook, Google +, YouTube, etc.

2006 (3 months) “D.T. Associates” Painting Company, Boston, US 2004 (3 months) “Wait 4 me” LLC, Catering service, New York, US Training, Internship, Qualification

2016 (March) Certified Project Management Professional (PMP®) by PMI 2015 (Feb) Scrum Master Accredited Certification (SMAC™) by Scrum-Institute

(Authorized Certificate ID67302697905804)

2009 (fall) Master’s Thesis, titled “Implementation of ISO 9001:2008 Quality Management System in Armenian banking sector” 2008 (winter) Internship in “Rusal-Armenal” CJSC, participation in a project related to cost (HR, operational, energy) optimization 2007 (summer) Internship in “Armenian National Institute of Standards”, participation in Quality Management related seminars 2007 (fall) “CARD”, training related to ISO 22000 and HACCP standards Skills and specialities

Project Management

Operations management

Account Management

Communication/negotiation skills

Supervisory, leadership and mentoring skills

Cultivating relationships

B2B/B2C sales experience

Initiative and confident

Goal orientation

Team player

Adaptive performance

Problem-Solving

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Other skills

Computer skills: Good knowledge of MS Office, MS Dynamics CRM, JIRA Fluent in Armenian and English languages, practical knowledge of Russian Driving license: Category B, C with 10+ years of experience

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