Project/Account Manager - PMP, Scrum Master
Resume:
E-mail: *****.*******@*****.***
DOB:28/07/1985
Yenok Grboyan
Employment
**** ***-**** *** ************
BetConstruct is a software development company which provides products and services for gaming industry. The company offers development, integration and support for a variety of betting and gaming products designed for online and land-based operators.
Partner development specialist
Operate as a lead point of contact for partners
Ensure necessary actions are undertaken by the account management team
Serve as trusted point of contact for prospects and new clients
Ensure the timely and successful delivery of the solutions according to the customers’ needs and objectives
Create systems and procedures to streamline partner management
Identify opportunities and collaborate with sales team to ensure growth attainment
Using the existing network of industry contacts generate new business
Create customer feedback surveys and KPI's for account management team
Participate in creation of business process management 2014 Mar-2015 Dec Intracom Armenia
Multinational Telecommunication and IT solutions provider. Design, integration, installation and support of large-scale projects on a turnkey basis.
Account Manager (B2B)
Company’s contact person to telecommunication and internet services providers
Forecast and identify customers’ needs
Prepare, analyze and submit RFP packages
Follow the enterprise market trends
Review customer requirements and examine company’s ability to participate in the announced tenders
Promote existing solutions from the company’s portfolio of products
Participate in contract reviews and cost-benefit analyses with the project team
Maintain on-going business solutions
Prepare offers in cooperation with the technical, legal and finance departments as well as with the parent company relevant specialists as needed
Monitor the implementation of the projects, review the reports and the operation quality level after delivery in order to propose improvements and to identify future customers’ needs
Operate and update CRM system used between the subsidiary offices
Maintain daily/monthly reporting to the management
Coordinate and handle the required negotiations both with customers and vendors
Maintain and develop good relationships with accounts key persons
Attend to business forums, expos and arrange relevant business meetings upon need
Use contacts and opportunities to generate new businesses 2013-2014 Omnicomm Armenia
Hardware manufacturer and software developer of fuel control systems. Sales Manager (B2C)
Maintain and increase the sales of the company
Reach the targets and goals set for the time period
Establish and expand company’s customer base
Develop relations with existing customers
Increase business opportunities through various routes to market
Create and develop sales strategies for company’s products and services
Collect and analyze customer feedback
Analyze current procedures and identify opportunities for improvement
Work closely with the company’s management in the process of designing and implementing marketing and advertising campaigns 2010-2014 Firestar Diamond
From rough to retail, Firestar Diamond has successfully established a significant global presence in the diamond and jewelry industry. Project Manager
Manage and control daily operations throughout the company
Coordinate relations with external and internal stakeholders
Monitor staff exchanges among the subsidiary offices
Perform import, export, customs clearance and freight related processes
Monitor documents flow within the organization
Prepare invoices, contracts, purchase orders, monthly expense reports, etc.
Control company’s budget and make sure for the relevant funds transactions to be on time
Assist in maintenance and control of the inventory
Establish and improve relationships with project-related key persons
Perform procurement, review relevant contracts along with legal and finance departments
Monitor relationships with foreign and local suppliers
Participate in recruitment process, review of employment contracts in accordance with RA laws
Manage and improve business processes throughout the company
Perform email reporting with head and subsidiary offices 2005-2007 Integrated Management Solutions
Integrated Management Solutions is one of the Leaders in the sphere of Quality Management Consulting & Training in Armenia. Business Consultant
Participate in the processes of implementation of International Quality Management Systems (ISO 9000 series) in the companies
Monitor business practices of existing and potential clients
Analyze operation and document flows for finding bottlenecks
Participation in all required quality management trainings and seminars
Maintain and develop relationship with potential customers
Search the market for new business opportunities Education
2007-2009 American University of Armenia, Department of Industrial Engineering and Systems Management, Master’s degree (minor in Business Management) 2002-2007 State Engineering University of Armenia, Department of Cybernetics, 5-year diploma in Quality Management
Self-employed, freelancing
2015 (3 months) iReviews- US based company dedicated to reviewing and recommending the breakthrough technology of the future.
Sales Team Manager (Freelancer)
Initiate and develop new business relationships & leads with existing and potential clients (emailing, cold calls)
Meet sales goals providing reasonably detailed weekly reports
Establish and maintain pricing policy
Making sure that all freelancers are completing their tasks to the satisfaction of the business plan
Working within a budget that is subject to change each month and adapting accordingly
Hiring and dismissing personnel as needed based on performance and/or budget
Manage all the negotiations with the clients
Maintain an open line of communication with the team on sales progress 2014-2015 Texx - UK based software development and consulting company. Hired as a Freelance Remote Project Manager to handle a project delivered by Yerevan based developers’ team.
Remote Project Manager (Freelancer)
Manage and coordinate local development team
Handle the process of remote development and delivery
Ensure team awareness on the project goals and needs
Prepare required reports and meet established project deadlines
Analyze business requirements to create corresponding project tasks
Build and develop relationships with stakeholders 2012-2014 GY Jewelry – Online custom CAD design, modeling, sales and support Sole Trader/Business Development Manager
Search and identify potential customers
Establish and develop relationships with new clients
Plan, implement and search ways to achieve the desired results
Establish and maintain pricing policy
Perform the required cost analyses
Perform day-to-day email marketing activities
Manage social media marketing strategy focusing on LinkedIn, Twitter, Facebook, Google +, YouTube, etc.
2006 (3 months) “D.T. Associates” Painting Company, Boston, US 2004 (3 months) “Wait 4 me” LLC, Catering service, New York, US Training, Internship, Qualification
2016 (March) Certified Project Management Professional (PMP®) by PMI 2015 (Feb) Scrum Master Accredited Certification (SMAC™) by Scrum-Institute
(Authorized Certificate ID67302697905804)
2009 (fall) Master’s Thesis, titled “Implementation of ISO 9001:2008 Quality Management System in Armenian banking sector” 2008 (winter) Internship in “Rusal-Armenal” CJSC, participation in a project related to cost (HR, operational, energy) optimization 2007 (summer) Internship in “Armenian National Institute of Standards”, participation in Quality Management related seminars 2007 (fall) “CARD”, training related to ISO 22000 and HACCP standards Skills and specialities
Project Management
Operations management
Account Management
Communication/negotiation skills
Supervisory, leadership and mentoring skills
Cultivating relationships
B2B/B2C sales experience
Initiative and confident
Goal orientation
Team player
Adaptive performance
Problem-Solving
.
Other skills
Computer skills: Good knowledge of MS Office, MS Dynamics CRM, JIRA Fluent in Armenian and English languages, practical knowledge of Russian Driving license: Category B, C with 10+ years of experience
Contact this candidate