Assistant Customer
Resume:
SUBHASH SANGANI
Mobile: 009***********
Email: *******@********.***
****************@*****.***
Professional Profile:
I am an enthusiastic and hardworking cargo assistant, who enjoys being part of, as well as leading a successful and productive team. I am quick to develop innovative and creative solutions to problems. I am able to work well on my own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, I possess a strong ability to perform effectively.
Objective:
I am now looking to my extensive range of skills within a suitably challenging role. I am keen to achieve further professional and career development. Career Summary:
April 2014 – date: Cargo Handling Assistant in DWC Hub Operations Quality & Tracing Department in Emirates Airlines.
October 2010 to March 2014: Cargo Assistant in Breakdown, Import Delivery & Build up Customer Relations and Tracing Department in Dnata under - Mx-care Payroll Followings are the main responsibilities.
Customer Relations and Tracing Department:
Daily physical checking / inventory of cargo
Send discrepancy related messages such as FDL, FDC, and FAD to origin and destination. The discrepancy may be occurring as MSAW, MSCA, FDAW and FDCA.
Reply telexes originating from the origin and destination.
Solve/resolve customer problems (customer includes walk in customer, airlines and agencies).
Make FDCA of shipment received without AWB no, identify the consignee of the shipment and deliver the shipment to the consignee.
Handling the phone calls from the Airline, Agencies and Customers Breakdown:
Collect Flight manifest from supervisor -Breakdown.
Check the ULD and verify the unit numbers and the destination to make sure appropriate unit is broken down.
Sort out Air Transfer Cargo from other import shipments
Identify irregularities during the process of breakdown
Complete Breakdown process for all mixed Loaded ULD’s and bulk cargo received on Trolleys
Segregate and inform SA regarding DGR, RRY and REX cargo for storage.
Tally airway bill number and no of pieces received. Complete LCS with location details, if damage cargo noticed than should be to put damage in the LCS. Import Delivery:
Identify consignee by checking Authority card, Authority Letter, Passport copy, Labor Card, Driving License or Bank release/guarantee.
Verify Air waybill data, check nature of goods for shipments and ensure consignee obtain required permission from security. After verification and give priority to issue Delivery Order, stamp the Delivery receipt copy of Air waybill with ‘Documents receipt stamp’.
For Charges Collect (CC) obtain sign on delivery copy. Attach signed delivery slip copy of the Air waybill with other relevant documents.
Confirm OK to deliver with a signature on the Air waybill delivery receipt copy and once physical deliver is over, collet yellow copy of the delivery slip together with white copy of signed by Customs & consignee.
Update POD (Proof of Delivery) details in system. Build-up:
Check read file and sign for understanding.
Ensure loading is as per the IATA standard and airline requirement.
Ensure units required for loading the cargo is available as per pre-build up plan or standing instruction from airlines.
Once the cargo is screen, load it on the appropriate airline ULD.
When the ULD if full ensure the payment is complete for the cargo loaded.
Ensure the check sheet is completed and files the check sheet in box file at warehouse control
When build-up list is receive the ULD Tag, Reweigh the ULD, tag and ensure the contour and lashing of the units are as per the load plan/airline requirement.
Check sheet cargo details are as per build-up list and one copy of check sheet given to SA UWS and other send to manifesting. Liaise with manifesting to ensure no discrepancy. Previous Experience:
Responsibilities:
Worked as a Sales person of Notebooks for 2years in India
Worked in Agriculture field
Professional Qualification:
Cargo product knowledge and documentation ( Emirates Aviation College )
Dangerous Goods Handling ( Emirates Aviation College ) -
Special Load Handling ( Emirates Aviation College )
Aerial work platform
Computer Skills:
MS- Office,
Windows 2003&07,
Net browsing,
DACS+, Sky Chain, CCS etc...
U.A.E. Driving License – 1968579
Academic Qualifications:
Secondary School Certificate (SSC) : Vignan High School, Nizamabad. Interest & Activities:
Playing & watching cricket, reading books, listening music and watching movies etc... Personal Details:
Date of Birth : 23/10/1985
Languages : English, Hindi, Telugu
Marital Status : Married
Nationality : Indian
Passport No : F9407861
Date of Issue : 11/07/2016
Date of Expiry : 10/07/2026
Place of Issue : Hyderabad
Sponsor of visa : Emirates Air lines
Expiry of visa : 29/04/2017
Declaration:
I hereby declare that all the information stated above is true & correct to all the best of my knowledge and belief.
Date: Subhash Sangani
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