Finance, Sales, Banking, Lending, Customer Service

CATHERINE JOHNSON

***** ***** ****** ** • Zimmerman, Minnesota 55398 • 763-***-**** • *.*.*********@*******.*** OBJECTIVE

My experience in the financial industry includes many different aspects of banking, finance and sales. My experience as a finance and insurance manager combined with my time in banking, allows me to have a unique advantage with knowledge in banking, lending, credit analysis and the extensive sales aspects of finance. My banking experience includes teller duties but also data processing, loan processing and customer service. In these positions, my ability to learn quickly and provide consistently high levels of accuracy has been essential to be successful in my duties of my employment history. The ability to use my experience in multiple fields allows me to adapt quickly to each customer’s needs in the spectrum of sales, banking and lending. I can contribute in almost any area of a bank or finance position with some knowledge and experience which I believe expands my value to your company. Most importantly, my awareness of the importance and ability to create a personal connection with my customers gives me the opportunity to build a solid foundation for strong and lasting customer and business relationships to contribute to the success of the your company. SKILLS

My experience in sales strengthens the ability to cross-sell bank products.

Proficient computer skills with applicable software programs.

Multi-task in a fast paced environment while maintaining accurate data.

Experienced in customer transactions and inquiries.

Experienced in cash handling, balancing drawers, entering data in a timely manner.

Get along well with co-workers and enjoy a team player environment.

Maintained friendly and professional customer interactions.

Ability to handle customer complaints and resolve problems. WORK EXPERIENCE

Back-up Finance and Insurance Manager, Sales, Purchasing, Marketing Bison. LLC St. Michael, MN 05/2016 -

Involved as a start- up crew in the opening of Bison Thunder Motorcycle, I have been hired as a sales representative, back-up finance and insurance manager in the business office, purchasing, marketing and any other duties deemed by management. As one of the first employee’s hired in a start-up business, we’ve worked in construction, receiving and invoicing, marketing and display, training and certification in the DX1 dealer management system which links all of the departments in the dealership. This system allows me to be multi-functional in any department where I may be needed. In addition, I am assigned to train the full-time Finance and Insurance Manager who is to begin employment at a later date. Co-investor, Employee

08/2011 - 06/2013

Amigo's Mexican Grill, Rogers, MN

My brother, Thomas Melin, sought to open a family owned restaurant. I was on board as a co- investor and employee. We started with an empty space where we began to build our business from the ground up. Hiring, accounting, billing and payroll were the administrative duties with which I was involved. My brother developed rapid degenerative bone disease that required an invasive spinal implant surgery. He struggled with complications of the surgery and did not survive. We lost him in 2013. The restaurant closed. Teller

The Bank of Elk River, Elk River, MN

07/1994 - 06/2001

Performed customer transactions including, deposits, withdrawals, loan payments, customer inquiries and identified opportunities for referral to proper departments for cross-selling bank products.

Worked with area businesses to provide cash and change orders. Sold cashier’s checks, travelers checks and money orders. Consistently maintained a balanced drawer.

Developed positive customer relationships.

Data Processing

Checking account statements

Check sorting

Proof

Return checks

Balance ledgers

Customer service

Loan Processing

Prepare loan documents

Title work

Payoff requests

Flood checks

Provide credit reports to the loan officers

Customer follow-up to collect any documentation needed by the loan officer Finance and Insurance Manager

Roseville Dodge, Roseville, MN

08/1987 - 12/1989

Closed loans based on the customer's approval of terms and rate. Prepare all necessary documentation to sign out the customer’s loan agreement. Working with the lenders to with the objective to close the loan and complete the sale. Billed out and logged accumulative monthly control sheet for the finance department. Create a positive customer experience to achieve referrals and return business. Successful in converting cash customers to financing with our lenders. Finance and Insurance Manager

Buffalo Ford Mercury, Buffalo, MN

01/1990 - 10/1993

My duties included the same type of work listed in my employment with Roseville Dodge. The only responsibility I had in addition at this company was to bill out all tax, title and license forms to be sent to the state.

EDUCATION

Dominion Enterprises

DX1 Dealership Management Systems

Norfolk, Virginia 2016

Certified in DX1 computer software program

Chrysler Credit Corporation Detroit, MI 1988

Completed courses for certification in Finance and Insurance Sales. ProSource Educational Services Inc. / Kaplan Inc. St Paul, MN Licensed Agent

1989

Completed courses and tested with Keyway Educational Services successfully passing and receiving license for Life and Accident/Health.

Bankers Systems, Inc. St. Cloud, MN 2000

Loan Processing software program training and certification. Additional Information

Recently it has become clear that my employment with Bison LLC has become unsustainable. There are increasing internal problems with the owners and the opening of the business that I believe will undermine a successful employment experience if I choose to remain with the company. Therefore, I am planning to leave my position with them to search for more suitable employment elsewhere. There is a degree of confidentiality I need to maintain as there are details I am not at liberty to discuss at this time. If I should be asked for an interview I will disclose all information about this issue in person. Because this is a confidential matter, I do not want this employer to be contacted for any reason until I am able to secure employment with another company. I would like to thank you for your time and ask you for your consideration as a possible candidate for an interview. I would also like to extend an offer to discuss any questions you may have and also what I can offer to be an asset to your company’s success. UPDATE: I am no longer employed with Bison, LLC.

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