Gautam Kumar

Flat no ****,

Sec ***, Jaypee Cosmos

Noida 201304

Contact no: 954******* 828-***-****

E-Mail: acwhnx@r.postjobfree.com acwhnx@r.postjobfree.com

CAREER OBJECTIVE

Desire to work in an arena where my knowledge and commitment can be of the utmost use to bring upon the inevitable growth and development of the process as well as the organization as a whole.

EXPERIENCE SUMMMARY

I have 7 years of experience working in EUC Support. Currently I am handling System Administrator profile in Amdocs. I am handling user’s Phone calls, e-mails, escalations and person in case. It includes I’m responsible for all IT services should be up and running in GGN site being an acting lead.

WORK EXPERINCE

Comverse+AMDOCS (New Delhi)

Duration: 9th Jun 2014 to till date.

Designation: System Administrator

Roles and Responsibilities:

Providing technical support on day to day SW & client applications to over 10,000 employee onsite.

Responsible for World Wide HW/SW approval and allocation according to business requirement.

Managing AD objects, creating & defined access rights and privilege through Active Directory.

Providing access rights & Permissions to user on file, server and other services.

Installation, Configuring & maintaining e-mail clients (MS Outlook).

Working in VDI (Virtual Desktop Infrastructure) environment.

Creating & managing VDI taking snapshot/Revert back if required.

Creating virtual machines, templates & Cloning.

Upgrading the virtual hardware as per business requirement.

Maintaining and configuring other software like Symantec, virus scan with latest DAT files.

Managing users data using Wanova Server

Managing Printer & Print server using SafeCom.

Analysis & troubleshooting of LAN, WAN & VLAN.

Installation and Troubleshooting of VPN (CISCO, Check Point/Seamless).

Call monitoring using BMC Remedy/ServiceNow.

Providing Remote Support to users on all client applications related issues using Bomgar.

Managing vendors for HW issue (Lenovo, HP, Dell, BitScan).

Net Connect (New Delhi)

Duration: 26th April 2013 to 20th Mar 2014.

Designation: Remote Desktop support Engineer (L2)

Name of Customer: FIS Global Services

Roles and Responsibilities:

Providing support on all client Applications and Software to over 3000 users onsite.

Handling calls related to Application, Network, Desktop, Laptop and User’s query.

Attending day-to-day user's problem (Phone calls, mail and e-mails, and in person case) and responding on same.

Installation and troubleshooting of windows operating system XP & Windows 7.

Providing Remote Support to Users on all client applications related issues.

Taking backup, formatting & reconfiguring system.

Performing and updating Inventory for desktop and peripherals.

Installation and Troubleshooting of Local and Network printers & scanner.

Troubleshooting of all issues related WI-FI.

Analysis & troubleshooting of WAN & LAN.

Maintaining and configuring other software like McAfee virus scan with latest DAT files.

Creating Users Account with defined access rights and privilege.

Providing access rights & Permissions to user on file, server and other services.

Installation, Configuring & maintaining e-mail clients (MS Outlook & Lotus Notes).

Working in VDI (Virtual Desktop Infrastructure) environment.

Installation and Troubleshooting of VPN.

Working with Blackberry.

Responsible for managing the vendors (Lenovo and Dell).

P.C Solution (New Delhi)

Duration: 28th October 2011 to 23rd April 2013.

Designation: Desktop Support Engineer (L2)

Name of Customer: American Express.

Roles and Responsibilities:

Providing support on all client Applications, Hardware and Software to 4500 users onsite.

Installation and troubleshooting of windows operating system XP and Windows 7.

Providing Support to Users on all client applications related issues.

Including Lotus Notes & MS Outlook as mailing software.

Up gradation and maintenance of hardware on all the systems.

Taking backup, formatting & reconfiguring system.

Analysis & troubleshooting of WAN & LAN.

Maintaining and configuring other software like McAfee virus scan with latest DAT files.

Managing User’s account and Define access.

Creating Users Account with defined access rights and privilege.

Providing access rights & Permissions to user on file, server and other services.

Configuring Lotus Notes and resolving Notes related issues.

Installation, Configuring & maintaining e-mail clients (MS Outlook, Exchange).

Installation and Troubleshooting of VPN.

Working with Blackberry.

Responsible for managing the vendors (Lenovo and Dell).

TEAM Computer (New Delhi)

Duration: 9th Dec 2010 to 30th September 2011.

Designation: Desktop Support Engineer

Name of Customer: Aon Hewitt.

Roles and Responsibilities:

Providing support for all kinds of Applications, Hardware and Software to 7500 users at the site.

Installing and Maintaining of OS (Windows-XP & Win-7) and all Hardware devices.

Troubleshooting of OS, applications and hardware related issues.

Physical setting up of computers with various client label applications and programs

Troubleshooting of all problems of clients related to Software, Hardware and Network related issues.

Configuring Lotus Notes and resolving Notes related issues.

Configuring WI-FI and LAN network.

Installation and Troubleshooting of VPN.

Troubleshooting of WI-FI related all issues.

Installing and managing printers.

Responsible for managing the vendors (Dell).

ADDITIONAL SKILLS SUMMARY

Working with Windows server 2003 & 2008.

Creating and maintaining working Active Directory.

Configuring parent domain, additional domain, child domain.

Managing Organizational Unit.

Managing User’s account and Define access.

Providing access rights & Permissions to user on file, server and other services.

Installation, configuration & maintenance of DNS & DHCP Server.

Configuring Exchange Server 2007.

Managing Mailboxes.

Configuring Pop3 and Imap4 on Outlook Express and MS Outlook.

Installation and Troubleshooting of VPN.

Working in VDI (Virtual Desktop Infrastructure) environment.

Managing users data using Wanova

Working with Blackberry.

Projects

1) Worked GBST Project - American Express

Configured more than 400 of User’s account (Domain/Exchanged Mail) with defined access rights and privilege.

Also configured user’s Laptop and Desktop with required applications under project.

Handled User Acceptance Testing (UAT) of computers and ensuring that computer systems and functionality working properly with required applications.

2) Worked on TSC Project - American Express

Configured more than 200 of User’s account (Domain/Exchanged Mail) with defined access rights and privilege.

Also configured user’s Laptop and Desktop with required applications under project.

Handled User Acceptance Testing (UAT) of computers and ensuring that computer systems and functionality working properly with required applications.

3) Worked on Win-7 Migration Project - Comverse

Migrated Win-7 on almost 300 of User’s desktop and laptop.

Also configured user’s Laptop and Desktop with required applications under project.

Handled User Acceptance Testing (UAT) of computers and ensuring that computer systems and functionality working properly with required applications.

4) Worked on ChooseIT Project - Amdocs

Considering Business requirement chosen/filtered all asset needed to be upgrade.

Upgraded over 3000 desktop and laptop worldwide.

Also configured user’s Laptop and Desktop with required applications under project.

Handled User Acceptance Testing (UAT) of computers and ensuring that computer systems and functionality working properly with required applications.

Migrated user’s data and all application setup within TAT. Also without having escalations end to end support provided on project.

For my good work I’ve been selected for Employee of the Year in IT-2016. Also reassigned this project in 2017.

5) Worked on PrintIT Project - Amdocs

Installed and configured more than 200 Printer with Secure Printing

Installed SafeCom device to access the printer.

Handled end to end Testing of all printers, and enable secure printing. Also ensured that all printer systems and functionality working properly with required feature.

ACHIEVMENT

For my hard work and extended support I’ve been selected for Employee of the Year in IT-2016.

PROFESSIONAL QUALIFICATION

Diploma In Computer Application: Oxford Institute Dhanbad-2010

M.C.S.E Certification : System & Networking Technologies Pune-2016

Certified VCSA 5.5 & 6 : System & Networking Technologies Pune-2017

Persuing M.C.S.A 2012 Certification

COURSES & TRAINING

Attended training on Installing and configuring O.S

Attended training on Communication skill

Attended Training on Vendor management

Attended Training for Incident Management

Attended Training for Network Security

Attended Training for Code of Business Conduct

EDUCATION

High school : Passed from Jharkhand Board in 2005.

Intermediate : Passed from J.A.C Board in 2007.

Graduation : Passed from V.B.U in 2011.

PERSONAL STRENGTH

Positive Attitude & Good team player

Good communication Skills

Adaptability

Quick learning ability.

Confident, ambitious and result oriented.

PERSONAL DETAILS :

Father’s Name : Mr. Anup Kumar Singh

Nationality : Indian

Date of Birth : 01/02/1990

Marital Status : Single

Hobbies : Playing cricket and watching matches

Language : English, Hindi

Signature….. Gautam Kumar

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