Project Manager Technical Support

Profile of: Saleem Bhatti

Project Manager - PMI

**** ****** *******, ** *********: 780-***-****

Edmonton, AB T6R 3S3 Cell: 780-***-**** E-Mail: ********@*****.***

Summary

A dynamic Project Manager with exceptional skills in supporting Operations and PMO office, for the Provincial Network infrastructure Capital build Projects for Tier One Telecommunications Operators and Service providers.

EXPERIENCE

GEOTrac International, Trimble Company – Operations 07/2015–Present

Supporting Canadian and USA customers for Advanced Satellite and Cellular Fleet Management Solutions.

Responsibilities:

Identify and update Customer Hardware Systems installed

Analysis of Trouble tickets generated by the client

Recommend solutions for their requirements Hardware Satellite/Cellular

Reconciliation of trend reports of repeated faults on hardware, escalate to Engineering/Development

Navigate Knowledge Base Portal for specific hardware, equipment, firmware updates; and inform Customer of the process to version update

Weekly updates to Operations Team of customer updates, challenges, requirement and action to resolve issues

Telecon Inc - Telecommunications Operations - (Edmonton) 01/2014-06/2015

A start-up company, providing Wireline and Wireless engineering services from Tower builds to upgrade of Radio Transmission equipment to tier one service providers and operators (Rogers/TELUS/Bell/Huawei), Reporting to the Director.

Responsibilities:

Successful completion of wireless projects for National carriers on time and within budget TELUS and Rogers

Upgrade of TELUS’s 520 Metropolitan and Rural cellular sites by installation and commissioning of Huawei 2100 and 1900 MHz Radio's (RRU’s)

Tower and Site Audits prior to upgrade of transmission systems, redline network drawings to corrects and escalate

Manage field resources by planning for on time deliverables, without impacting schedule as per client contact

Project Status and forecast reporting to internal project Director and peer client team

Financial Procurement life cycle (Change Orders, Purchase Orders, Invoicing)

Ensuring the mandatory H&S Code requirements are in compliance and in scope of the project

TELUS (contract) - Project Manager II - (Edmonton) 04/2013-10/2013

TELUS is a Tier One Operator and Service provider, managed the upgrade to the existing multimedia communications network in Metropolitan and high Revenue earning locations by deployment of small cell radio equipment on existing Pole/Street Light poles based on Fiber Network availability.

Manage Regional Infrastructure new build for in-building, tower, pole and roof top - wireless capacity upgrade to existing LTE 2100, 1900 & 700 MHz Technology.

Responsibilities:

Successful completion of capacity upgrade to TELUS Provincial wireless projects on time and within budget (In building/pole)

Build strong joint business relationships with manufacturers and sub-contractor service providers

Managing the Regulatory and Joint User Agreements with Provincial Power companies as joint business partner On-site surveys for planning the coverage area with Optimization RF Engineering Team (Northern Alberta)

Communicate with key decision makers with Power companies, for the criteria for pole mount of Radio equipment

Engaging Structural Engineering consultants for approved professional scope drawing for fabrication

Communicating to internal business departments of the scope and what is required for the successful completion of the Project

Project materials availability with on time delivery to sub-contractors - reducing impacts to schedule

Manage Sub-contractors in a turnkey environment to complete on time and budget

Project reporting, procurement, scheduling updated in TELUS’s Proprietary Application “Infocell”

Ledcor (contract) - Contracts Manager – Wireless (Edmonton) 4/2012–03/2013

Ledcor is a supplier of construction services for 400+ sites for Alberta First Responder Radio Communications System (AFRRCS – 700 MHz). AFRRCS is a two-way radio network for first responders in municipal, provincial and First Nations agencies across the province of Alberta. Operating directly with project PMs, Finance Controller and Project Director

Responsibilities:

Key point of contact with customer to build strong long term trust and relationships by working at client site

Onsite subcontractor meeting for expectations and deliverables of the tasks

Weekly status reporting of sub-contract resources, change management, revenue P&L

Pre-approval of sub-contractors prior engaging on Project (WCB, CORE, H&S, Liability Coverage)

Developed project tracking on deliverables and forecasting on any impacts to project schedule

Update to Master Contract by compiling addendum of mutually agreed assumptions with client

Compilation of Tender Documentation, review of comparative received bid; and Contract Award

Rogers Communications – Project Specialist Telecommunications - (Edmonton) 01/2008- 4/2012

Rogers Communications is a Tier One Operator and Service provider; manage Provincial Infrastructure Capital Build Projects of 1300+ wireless sites supporting Field Operations.

Responsibilities:

Manage Capital Infrastructure Projects for Upgrade, new build, replacement to Roger’s 1300+ Provincial Cellular sites

Dailey action to resolve of Technical Engineering Trouble Tickets via Remedy Reporting Application

Build strong relationships and trust with approved Sub-contractors by on site meetings, Coordinated the Replacement of CDMA/HSPA to LTE transmission systems, Antennae 4 port /6 port, Radio’s 1900/2100Mhz, BBU’s, Environmental Systems (HVAC) for remote and MSC’s

Onsite meetings for greenfield to specific upgrade to Cellular Transmission Network

Decommissioning non-revenue earning sites

Compilation of Tender Documentation, review received bid through to Contract Award

Pre-approval of sub-contractors prior engaging on Project (WCB, CORE, H&S, Liability Coverage)

TELUS (contract) - Project Manager II – Wireline GPON (Edmonton) 7/2007–12/2007

TELUS is a Tier One Operator and Service provider, for Gigabit Passive Optical Network (GPON) Fiber Optic last mile to the home for integrated TELUS HDDTV services.

Responsibilities:

Roll out of multiple projects for the launch of competitive integrated service offerings of High Definition Digital TV (HDDTV)

Reporting and align multiple internal business partners to meeting deadlines including change management and impacts to schedule

Project reporting to steering committee, prepare project status for governance meetings

Weekly project update from peer project team leads to identify and pro-active action on impacts to project, and preventing schedule slip

Update national reporting via proprietary application - Infocell

DELL Canada – Team Manager Technical Support - (Edmonton) 07/2004–06/2007

Dell Canada is an International Call Centre providing Technical Support Services for Dell Desktop and several other business verticals

Responsibilities:

Start-up Dell Technical Call Canter for Americas Client Services in Edmonton, from ground zero

Team of up to 40 technical support agents providing technical solutions for Dell products to Federal Clients (Hardware and custom applications)

Identify training, career development performance reviews and bi weekly 1x1 to provide critical feedback

Approve weekly Time Reporting in proprietary application Kronos

Analysis and compilation of segment scorecard metrics, weekly presentation to Senior Management, address current/new issues and accountability for deliverables with set time lines

Task Force Lead to identify, analyze and minimize repeat call volume

Strategies to increase efficiency by mini projects: BPI Green belt, Site Lead for ISO 9001-2001 QMS Process Audit to compliance

Create internal peer team competiveness, reward and recognition programs for Technical Support Team

Lucent Technologies Worldwide (NPS) – Project Manager 04/2001-06/2004

Responsibilities:

Managed national network integration, deployment and commissioning of Lucent 400/800 OLS (DWDM 1.6THz) fiber optic transport system covering 3200 Km, joint venture with a US Energy Corporation and the Brazilian Government (Eletronet)

Business development post network deployment promoting lease of network infrastructure to regional and local markets, targeting national and multi-national service providers (AT&T, AOL)

Facilitate weekly operations meetings with regional managers to track updates, impact to RFS, overhead cost and show stoppers

Solutions for network integration and systems deployment to meet business demand using best practices, methodologies, policy and standard procedures

Managed national network audit of Sonet OC48/192 circuits in the licensed states of operation for tier one operator service provider, compile as-built infrastructure systems and documentation (post-merger of Qwest & USWest)

Computer Skills

MS Office Suite, VisoPro, MS Project, Excel, Power Point, Design Works, E-Oracle Financials, Custom Test Applications, Kronos TR, Netricom Quote/Estimation Application, Infocell, SharePoint; and Third Party Procurement processes (Web based).

Professional Organizations

PMI - Project management Institute - Member - Chapters: Edmonton (Canada) and Mile High Denver (USA)

IEEIE - Institution of Electrical and Electronic Incorporated Engineers - Member

IEEIRE - Institution of Electrical and Electronic Incorporated Radio Engineers - Member

Education

East Ham College of Technology (University of East London), Technical Diploma, Electrical and Electronics Engineering

University of East London, B.Sc., Electrical and Electronics Engineering

A Team player, flexible as to learning new; and complimenting existing processes, with personal and company success in mind.

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