Field Service Engineer

Cory Cheng

Hillsboro, OR ********@*******.*** 503-***-**** (V)

Albuquerque, NM 505-***-**** (H)

SUMMARY

Highly qualified Electromechanical Equipment Technician with extensive technical experience in Semiconductor Manufacturing and high-tech manufacturing industries. Experience includes: Robotics installation and maintenance, computer service and repair, networking, hardware and software, electronics, electrical and mechanical troubleshooting and service. Have originated and completed many continuous improvement projects to save money and time. Attained full certification in multiple modules and trained several team members to same level. Continuously strove for and achieved the highest standards of excellence while ensuring a safe and injury-free workplace. Strengths include:

Toolset Repair, modification, Maintenance, & integration

Ability to perform Installations, calibrations, dismantles

Assemble equipment according to layout plans

Problem Identification and Resolution

Safety & Quality audits

Pass-down & interactions with engineering

Equipment Coordination

Attention to detail and time management

Multi-tasking & implemented Cost-Savings

Robotics, PC hardware/software experience

PROFESSIONAL EXPERIENCE

Intel Corporation, Rio Rancho, NM. 2010 – May 2016 Automation Equipment Technician

Provided on-site clean room support for 300 mm AMHS (Automation Material Handling System) equipment including preventive maintenance, troubleshooting, repairs, monitoring, error recovery, modification and installation on AMHS equipment & subassemblies. Escalate problems when required via the Global Operations Support Center (GOS). Completed level 3 certification on AMHS equipments.

Developed an error troubling shooting guide and several test procedures and provided an integral role as part of the Proactive replacement project.

Developed and maintained process improvement on Hardware / Software procedures on numerous equipment sets

Accomplished Cleanaway and Stockers controller hardware / software modification & upgrades.

Consistently met quality requirements, made extra effort to ensure quality standards were met and performed engineering tasks, beyond the scope of a technician’s responsibilities.

Acted as Improvement Circle team leader and shift “Safety Management by Walking Around” (SMBWA) audits that contributed to injury free operating leading to receiving many safety “Good Catch! Award received”. S2 Automation LLC, Rio Rancho, NM 2009 – 2010

Field Service Engineer (temporary job assignment to Freescale Semiconductor Inc., Chandler, AZ) Provided hardware and software support, operation, maintenance, modification, troubleshooting, documentation, preventive and corrective maintenance of the AMHS equipment worked that included: Retical Stockers, Reticle Buffers, Wip Stockers Wip Buffers, AeroTrak system. As required, support the removal and installation of robotics equipments.

Managed special projects that led to significant reduction in vendor downtime in the AMHS systems.

Conducted modifications and resolved complex nonstandard problems and developing recommendations second sourced many parts that saved company money.

Hands on ability to utilize (MCS) Machine System Control operation, SECS-II/GEM, and TransNet.

Maintained Automation equipment to decrease production downtime. Daifuku America Corporation at Intel Corporation, Rio Ranch, NM & Chandler, AZ 2001 -2009 Field Service Engineer

Performed customer support activities involving the installation, modification, repair, maintaining, upgrades, retrofits, data collection, electromechanical work and sustain complex semiconductor automation equipment.

Addressed and corrected potential safety issues in a preventive manner.

Performed AMHS Equipment acceptance test / certification experience at numerous customer sites.

Completed project within allotted timeframe making substantial company profit.

Experienced in clean room procedures and Hazardous Material protocol (HAZCOM).

Tested and troubleshot electro-mechanical, electrical product & sub-assemblies.

Identified problems, designed and prototyped a creative solution for a failed part and shared key learning with teams. OTHER RELEVANT EXPERIENCE

Brooks-PRI Automation Inc. at Intel

Senior Field Service Engineer. Two years as On-site manager providing assistance & technical support at Mosel Inc., Hsin- Chu. Taiwan. Conducted preventive maintenance, troubleshooting, repair, software modifications, data acquisition and error recovery on such interbay and intrabay tools as box, cassette, and reticle stockers, machine Loading Robot Vehicles, horizontal, vertical transfers, AeroTrak Cars and an overhead monorail system.

Provided Automation Equipment Installations for several start up customer sites.

Supported customer project installations, integration, and training of AMHS equipment.

Sustained Automated Material Handling System in the semiconductor industry.

Designed and built a test menu program for robotics scara arm. Digital Equipment Corporation, Albuquerque, NM

Senior Technician - Leader of Personal Computer and Workstation Group Build, tested & troubleshot the hardware and software configurability and software functionality of personal computers (PC), DECmainframe computers, workstations, Monitors, and Laser printers.

Performed setup of PC client/server networks using TCP/IP, DECnet and peer to peer network.

Managed, transferred, disassembled, installed test and mechanical equipment for personal computer (PC) production in Chihuahua, Mexico as well as created diagnostics and custom menu-driven test tools.

Evaluated and analyzed complex options for proper hardware & software interactive functionality.

Performed full custom integration for certain customers.

Provided optimization strategies in new product introduction to enhance field maintenance.

Performed data collection, analysis, and wrote monthly reports for On-Going Reliability Test.

Provided recommended solutions from failure evaluations/analysis and verified Engineering Change Orders.

Identified code risk areas and repaired them in order to accomplish Y2K compliance.

Developed schematics and built prototype circuitry. EDUCATION

Associate Degree in Industrial Electronics Technology. Technical Vocational Inst Community College, Albuquerque, NM Several UNM courses toward an Electrical Engineering Degree. PROFESSOINAL DEVELOPMENT & TECHNICAL SKILLS

C Language Programming, MS-Windows, UNIX, VMS. Advance Computer Literacy (UNM). Database Concepts, Object-Oriented Technology, Network Administration, i860 Microprocessor code, Communication and television Services, Numerous Digital/Robotics related hardware/software vendor classes Completed all vendor and Intel required safety training class Advanced Electrical Safety & Structured Problem Solving Control of Hazardous Energies & CPR/First Aid

LANGUAGES

Fluent in Vietnamese, Chinese & English

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