Medical Customer Service
Resume:
RUTH AQUINO
Weslaco, Texas ***99
Professional Summary
Accomplished and energetic Receptionist/MA with a solid history of achievement in medical setting. Motivated leader with strong organizational and prioritation abilities. Areas of expertise include hardworking, going the extra mile and team player. Service-oriented Receptionist/MA with 8 year background in medical setting. Core competencies include intake of paitnet verifying insurance and great customer service as well as excellent communications and time management skills. Handles tasks with accurancy and efficiency.
Skills
Spanish Language, Clerical, English Language, Writing, Active Listening, Customer and Personal Service, computer and Electronics.
Experience
Receptionist 06/2015 to Present
Benjamin Salinas MD-Mercedes, TX
Operate telephone switchboard to answer, scren, or forward calls, providing informaion, taking messages, or scheduling appointments.
Greet persons entering establishment, derermine nature and purpose of visit, and direct or escort them to specific destinations.
Recive payment and record recipts for services.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints form customers or the public.
Schedule appointments and maintain and update appointment calendars.
File and maintain records.
Collect, sort, distribute, or prepare mail, messages, or counter deliveries.
Amalyze date to determine answer to questions form customers or members or members of the public
Receptionist/MA 01/2013 to 06/2015
RGV Adult Internal Medicine Specialist-Weslaco, TX
Use computers for various applications, such as databasr management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure acconts are balanced.
Create, maintan, and enter informaiton into databases.
Set up and manage paper or electromic filing systems, recording informtion, updating paperwork, or maintaining documents, such as attandance records, correspondence, or other material.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Complete forms in accordance with company procedures.
Maintain scheduling and event calendars.
Schedule and confirm appointments for clients, customers, or supervisons.
Locate and attach appropriate files to incoming correspondence requiring replies.
Provide services to customers, such as order placement or account information.
Establish work procedures or schedules and keep track or the daily work of clerical staff.
Unit Secretary/CNA 02/2015 to 06/2007
Weslaco Rehab Hospital-Weslaco, TX
Supervise other clerical staff and provide training and orientation to new staff.
Learn to operate new office techmologies as they are developed and implemented.
Order and dispence supplies.
Manage projects or contribute to commttee or team work.
Prepare and mail checks.
Establish work procedures or schedules and keep track or the daily work of clerical staff.
Operate office equipment, such as voice mail messaging system, and use word processing, spreadsheet, or other software applicatons to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Greet visitors, ascertain purpose of visit, and direct them to appropriat staff.
Schedule and confirm patient diagnostic appontments, surgeries, or medical consultations.
Answer telephone and direct calls to appropriate staff.
Complete insurance or other claim forms.
Interview patients to complete documents, case histories, or forms, such as intake or isurance forms.
Receive and route messages or documents, such as laboratory results, to appropriate staff.
Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
Transmit correspondence or medical records by mail, e-mail, or fax.
Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
Arrange hospital admissions for patients.
Perform various clerical or administrative funcions, such as ordering and maintaining an inventory of supplies.
Certified Nurse Assistant at Surgical Department 08/2000 to 03/2001
Knapp Medical Center-Weslaco, TX
Provide physcal support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
Turn or reposition bedridden patients.
Answer patinet call signals, signal lights, bells, or intercome system to determine patients' needs.
Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
Gather information from caregivers, nurses, or physicians about patient codition, treatment plans, or appropriate activities.
Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Observe or examine patinets to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
Document or otherwise report observatons of patient behavior, complaints or physical symptoms to nurses.
Feed patients or assist patients to eat or drink.
Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers.
Undress, wash, and dress patinets who are unable to do so for themselves.
Assist nurses or physicians in the operation of medical equipment or provision of patient care.
Collect specimens, such as urine, feces, or sputum.
Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.
Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper.
Change bed linens or make beds.
Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds.
Provide information such as directions, visiting hours, or patient status information to visitors or callers.
Transport specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery to authorized personnel.
Set up treatment, or testing equipment, or overhead irrigation bottles, as directed by a physician or nurse.
Education
California Collage of Health and Science Nov 2002
Respiratory Therapy
Valley Grande Collage, Weslaco Texas March 2001
PCT (CNA, Phlebotomy, EKG)
Weslaco High School May 2000
High School Graduate
References
Alicia Mejia Ricardo Lerma
Nurse Practitioner Physician Assistant
784-9392 648-8889
Isabel Hernandez
Registerd Nurse
463-0278
Contact this candidate