Customer Service Representative
Resume:
SANDRA D. MOSS
Raleigh, NC 27610
Cell: 336-***-****
**********@*****.***
Objective
Seeking a Customer Service position with a growing company.
Employment History
Video Tech Specialist/Customer Service Specialist
07/2015 - Present Xerox
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.,Review or make changes to customer accounts., Record details of customer contacts and actions taken., Review and select standard responses for answers or solutions.
Retention Specialist/Sales, Customer Service Representatives
11/2011 -10/2014 Sears
Holding Corporation
High Point, NC
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints., Take orders, calculate charges, and process billing or payments., Review or make changes to customer accounts., Handle returns or complaints., Record details of customer contacts and actions taken., Review and select standard responses for answers or solutions.
Customer Service Representative/Cashier, Cashiers
03/2011 - 11/2011
Car Spa
Marietta, GA
Receive and disburse money in establishments other than financial institutions., Used electronic scanners, cash registers, or related equipment. Processed credit or debit card transactions and validate checks., Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints., Check to ensure that appropriate changes were made to resolve customers' problems., Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Assistant Manager Retail, First-Line Supervisors of Retail Sales Workers
10/2009 - 10/2010
Little Caesar Pizza
Roswell, NM
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Performed management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
Team Member/Crew, Cooks, Short Order
05/2009 - 09/2009
Little Caesars Pizza
Marietta, GA
Prepare and cook to order a pizzas and other foods that require only a short preparation time. Tooke orders from customers and serve patrons at counters., Greet customers entering establishments., Receive payment by cash, check, credit cards, vouchers, or automatic debits., Issue receipts, refunds, credits, or change due to customers., Assist customers by providing information and resolving their complaints.
Front Desk Clerk, Hotel, Motel, and Resort Desk Clerks
10/2008 - 12/2008
Extended Stay
Roanoke, VA
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests., Collect and record data from customers, staff, and the public., Answer questions from customers and the public about products or services., File and maintain paper or electronic records and information.
Customer Service Representative, Customer Service Representatives
02/2007 - 07/2008
Home & Shopping Network
Roanoke, VA
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints., Listen to customers' questions and concerns, and provide answers or responses., Provide information about products and services., Take orders, calculate charges, and process billing or payments., Review or make changes to customer accounts., Handle returns or complaints., Record details of customer contacts and actions taken., Review and select standard responses for answers or solutions., Refer customers to supervisors or more experienced employees.
Customer Service Manager, First-Line Supervisors of Office and Administrative Support Workers
11/1999 - 01/2007
Paul D. Schitzner Agency
Cary, NC
Directly supervise and coordinate the activities of clerical and administrative support workers., Resolve customer complaints or answer customers' questions regarding policies and procedures., Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes., Implement corporate or departmental policies, procedures, and service standards in conjunction with management., Discuss job performance problems with employees to identify causes and issues and to work on resolving problems., Train or instruct employees in job duties or company policies or arrange for training to be provided.
Education History
Issuing Institution
Location
Qualification
Course of Study
MaryMount College
Tarrytown, NY
2 Years at College or a Technical or Vocational School
Biology
References Available on Request
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