SANDRA D. MOSS

**** ******* **. *** *

Raleigh, NC 27610

Cell: 336-***-****

acwhjq@r.postjobfree.com

Objective

Seeking a Customer Service position with a growing company.

Employment History

Video Tech Specialist/Customer Service Specialist

07/2015 - Present Xerox

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.,Review or make changes to customer accounts., Record details of customer contacts and actions taken., Review and select standard responses for answers or solutions.

Retention Specialist/Sales, Customer Service Representatives

11/2011 -10/2014 Sears

Holding Corporation

High Point, NC

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints., Take orders, calculate charges, and process billing or payments., Review or make changes to customer accounts., Handle returns or complaints., Record details of customer contacts and actions taken., Review and select standard responses for answers or solutions.

Customer Service Representative/Cashier, Cashiers

03/2011 - 11/2011

Car Spa

Marietta, GA

Receive and disburse money in establishments other than financial institutions., Used electronic scanners, cash registers, or related equipment. Processed credit or debit card transactions and validate checks., Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints., Check to ensure that appropriate changes were made to resolve customers' problems., Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Assistant Manager Retail, First-Line Supervisors of Retail Sales Workers

10/2009 - 10/2010

Little Caesar Pizza

Roswell, NM

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Performed management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.

Team Member/Crew, Cooks, Short Order

05/2009 - 09/2009

Little Caesars Pizza

Marietta, GA

Prepare and cook to order a pizzas and other foods that require only a short preparation time. Tooke orders from customers and serve patrons at counters., Greet customers entering establishments., Receive payment by cash, check, credit cards, vouchers, or automatic debits., Issue receipts, refunds, credits, or change due to customers., Assist customers by providing information and resolving their complaints.

Front Desk Clerk, Hotel, Motel, and Resort Desk Clerks

10/2008 - 12/2008

Extended Stay

Roanoke, VA

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests., Collect and record data from customers, staff, and the public., Answer questions from customers and the public about products or services., File and maintain paper or electronic records and information.

Customer Service Representative, Customer Service Representatives

02/2007 - 07/2008

Home & Shopping Network

Roanoke, VA

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints., Listen to customers' questions and concerns, and provide answers or responses., Provide information about products and services., Take orders, calculate charges, and process billing or payments., Review or make changes to customer accounts., Handle returns or complaints., Record details of customer contacts and actions taken., Review and select standard responses for answers or solutions., Refer customers to supervisors or more experienced employees.

Customer Service Manager, First-Line Supervisors of Office and Administrative Support Workers

11/1999 - 01/2007

Paul D. Schitzner Agency

Cary, NC

Directly supervise and coordinate the activities of clerical and administrative support workers., Resolve customer complaints or answer customers' questions regarding policies and procedures., Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes., Implement corporate or departmental policies, procedures, and service standards in conjunction with management., Discuss job performance problems with employees to identify causes and issues and to work on resolving problems., Train or instruct employees in job duties or company policies or arrange for training to be provided.

Education History

Issuing Institution

Location

Qualification

Course of Study

MaryMount College

Tarrytown, NY

2 Years at College or a Technical or Vocational School

Biology

References Available on Request

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