Siebel Developer

VIJAY JAYANANDAN

**** *********** ***, ***********, ** L5W 1A2 H: 905-***-****

*****.**********@*****.*** https://in.linkedin.com/in/vjyan

Summary

Siebel Programmer offering 8 years in the IT industry with strong interpersonal and analytical

skills. Extensive hands-on experience in CRM solution implementations across various

industries.

Highlights

Automated business processes using Workflow Process, Workflow Policies, Run Time Events and Assignment Manager

Strong experience in Siebel EAI to integrate Siebel with external applications using Webservice on HTTP Transport, MQ Transport, Integration Objects, Datamapper, External BCs and Virtual BCs

Configured Siebel Applications, Applets, Views, Screens, Business Components, Business Objects, Joins, Links, Picklists, MVGs, MVLs, Charts and Task Based UI using Siebel Tools

Expert in e-scripting with Siebel best practices

Built EIM jobs for data integration between Siebel and external database

Proficient in Oracle PL/SQL, HTML, CSS, JavaScript and jQuery

Excellent team player who is dependable and easy to work with

Possess good English communication skills (IELTS band 8 & CLB Level 9)

Accomplishments

Client Excellence Award for saving annually ~1000 USD for client GE Aviation through an EIM job which automated the bulk employee record creation

Key member of team which won the annual Dream Team Award from Patni Computer Systems

Net Promoter Score of 10 on 10 from client GE Energy which symbolizes

excellent client satisfaction

Experience

Siebel Developer Mar 2015 to Current

Virtela India Pvt. Ltd (An NTT Communications Company) Mumbai, India

Successfully upgraded Virtela’s Siebel Power Communications application from Siebel 7.8 to Siebel Open UI IP2014

Enhanced the productivity of Virtela’s network engineers by automating their manual tasks like email notifications, Service Request assignment etc. in Siebel

VIJAYJAYANANDAN

7031 Baskerville Run, Mississauga, ON L5W 1A2 H: 905-***-****

*****.**********@*****.*** https://in.linkedin.com/in/vjyan

Experience (continued)

Developed new integration interfaces to enable smooth flow of Service Request information between Virtela and NTT Communications

Mentored junior resources on Siebel and brought them up to speed to handle complicated Siebel requirements

Consultant May 2011 to Mar 2015

Capgemini India Pvt. Ltd Mumbai, India

Implemented Siebel Clinical Trial Management System for client ‘Bristol-Myers Squibb’ receiving client appreciation for the email notification module

Configured and customized Siebel Financials application of client 'Farmers Insurance' and developed integration interfaces with its vendors

Created proof-of-concept prototype application on Leads and Opportunity module

using Oracle Fusion as a part of the Center-of-Excellence team

Conducted training sessions on Siebel EAI& Siebel EIM for mentoring junior resources

Software Engineer Oct 2008 to May 2011

Patni Computer Systems Mumbai, India

Successfully delivered multiple releases of Siebel Call Center application for client 'GE-Aviation' involving extensive work on EIM, Product Configuration, Scripting and Workflows

Provided effective production support of Siebel Sales application for client GE Energy which involved extensive communication with the end users to resolve their support requests

Represented organization as a Defect Prevention Representative in the CMMI Level 5 Audit

Education

Masters in Information Management, Information Technology 2014

Mumbai University India

Canadian Equivalent Post Graduate Diploma (One Year) as per World Education Services

Bachelors of Engineering, Electronics and Telecommunications 2008

Mumbai University India

Canadian Equivalent Bachelor's degree (four years) as per World Education Services

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